PlayGrand Casino Review

PlayGrand Casino is an online casino that was founded in 2013. The website offers players a wide collection of games, accepts various payment options and provides users with a generous welcome package of up to £1,000 along with several other promotions and bonuses. If you’d like to know more, continue reading our PlayGrand Casino review.

Welcome Bonus

As mentioned, newly registered users can claim a £1,000 welcome package across three deposit match bonuses. The promotions are as follows:

• First: 100% up to £300 plus 30 spins on Reactoonz
• Second: 50% up to £500 plus 50 spins on Book Of Dead
• Third: 25% up to £200 plus 20 spins on Legacy Of Egypt

According to the terms and conditions, you must deposit a minimum of £10 for each deposit match bonus but the funds must be wagered 35x within 30 days before anything can be withdrawn. Meanwhile, the bonus spins credited are only valid for 10 days and can only be used on the games mentioned above.

PlayGrand Casino: Everything You Need To Know

PlayGrand Casino is owned by White Hat Gaming Limited and it possesses a valid UK Gambling Commission license (#52894) along with licenses to operate in Malta and Sweden. What’s more, the online casino site has partnered with numerous leading software providers as well as several gambling charities and services such as GamSTOP, BeGambleAware, and GamCare to promote responsible gambling.

Promotions And Bonuses

No Deposit And Free Spins

Many online casinos now like to reward customers for registering by giving them no deposit bonuses of funds or free spins. Unfortunately, there is currently no PlayGrand Casino no deposit bonus nor a PlayGrand Casino free spins bonus since all promotions require a deposit of £10 or more to qualify.

Promo Code

A new trend in the online casino industry now requires users to enter a promo code or bonus code when depositing in order to claim a bonus. However, there are no PlayGrand Casino promo codes or PlayGrand Casino bonus codes since all promotions are automatically credited to your account as soon as you’ve met the minimum requirements.

Other Promotions

In addition to the generous welcome package, PlayGrand Casino is also giving users a 40% match bonus of up to £40 on Tuesdays. According to the terms and conditions, you must deposit a minimum of £20 to qualify and the bonus must be wagered 35x within 30 days before anything can be withdrawn.

Loyalty Points

Rather than offering a VIP Club, PlayGrand Casino runs a loyalty scheme where you earn points for playing at PlayGrand Casino and can exchange them for cash bonuses. According to PlayGrand Casino, you can exchange 200 loyalty points for £1 in cash but funds earned from the program must be wagered 35x before they can be withdrawn. According to PlayGrand Casino, you earn loyalty points for every £10 wagered on the following games:

• Slots and scratchcards: 2 loyalty points
• Bingo and video poker: 1 loyalty point
• Blackjack: 0.50 of a loyalty point
• Roulette: 0.25 of a loyalty point

Payment Options

Deposits

One of the reasons White Hat Gaming casino sites are so popular is because they accept various payment methods, allowing users to select their preferred method. At the time of writing, this includes:

• VISA/MasterCard: Available instantly
• Trustly: Available instantly
• Paysafecard: Available instantly
• Skrill: Available instantly
• Neteller: Available instantly
• PayPal: Available instantly

According to PlayGrand Casino, the site does not charge any fees for making a deposit, which is great.

Withdrawals

With the exception of Paysafecard, all of the above payment options can be used for withdrawals. However, the time it takes for  these payments to reach you depends on the method used, for example:

• VISA/MasterCard: Between two to five business days
• Trustly: Almost instantly
• Skrill: Almost instantly
• Neteller: Almost instantly
• PayPal: Almost instantly

According to PlayGrand Casino, there are no fees for requesting a withdrawal but all payments are held in a pending state for up to 48 hours before they are sent to you.

Account Verification

Under rules from the UK Gambling Commission, anyone who registers at an online casino must verify their account before they can make deposits or play games. To verify your account you will need to provide PlayGrand Casino with several documents that state your identity and address. The documents accepted include:

• ID: Passport or driver’s license
• Address: A recent utility bill or bank statement

The documents should be emailed to support@playgrand.com who will then begin the process of verifying your account. Once this is done, you will be able to make deposits and play casino games.

Customer Support

PlayGrand Casino takes customer support seriously, providing customers with two main methods of contacting the support team. This includes emailing the team on support@playgrand.com or launching the PlayGrand Casino live chat service to speak with someone directly.

Live Chat: Our Experience

When we opened the PlayGrand Casino live chat service we did not need to provide any personal information. Instead, we launched the service and were greeted by a customer support agent almost immediately who greeted us to the service. The agent quickly got to work after this, helping solve our current issue in which our account was locked as we completed the registration form. Throughout the chat, the agent provided us with support, advice and answered all of our questions with the correct information. Ultimately, we found that the support agent was extremely friendly and helpful, which was great.

Other agents we spoke to offered a similar level of service, providing us with support and advice, as well as the information we needed. However, we did find that some agents were faster at responding to us than others and the friendliness of each agent varied between staff. Despite this, we highly suggest you utilise the PlayGrand Casino live chat service as agents will speak to you directly and help solve any current issues.

Mobile-Friendliness

PlayGrand Casino is mobile-friendly but since there is no PlayGrand Casino app, users are required to play in-browser. This is done by loading the PlayGrand Casino mobile website in your smartphone’s internet browser and then logging in or registering. Once you’ve done that, you’ll be given complete access to the online casino, allowing you to play games, deposit and withdraw money, claim bonuses and promotions, and contact the support team.

However, it’s important to note that older games developed by Flash player are generally incompatible with smartphone devices and can only be played on desktop computers or laptops. While this can be extremely frustrating and disappointing, PlayGrand Casino offers so many games that most will still be compatible on mobile.

Summary

PlayGrand Casino is an excellent online casino which offers users a wide collection of casino games as well as a generous welcome package. The site is mobile-friendly and easy to navigate and register at, provides players with excellent customer support and accepts several major payment options. What’s more, payments are processed quickly and the online casino’s loyalty scheme will allow you to earn additional funds to use at the casino, which is great.

However, we were disappointed to find that PlayGrand Casino doesn’t offer many table or live casino games, and that the site doesn’t offer a telephone support line. Other users will be frustrated that the website doesn’t offer a mobile app, forcing them to play in-browser. Despite this, we believe that PlayGrand Casino is well-worth registering at, and if you’ve read our PlayGrand Casino review and agree, why not try it out yourself?