21 Casino UK Review

21 Casino UK is an online casino operated by White Hat Gaming Limited that offers a wide collection of casino games, a generous welcome bonus, and excellent customer support. If you’d like to know whether or not the site is worth registering, just continue reading our 21 Casino review.

Welcome Bonus

New customers who register at 21 Casino UK can claim a 121% match bonus of up to £300 on your first deposit. According to the terms and conditions, you’ll need to deposit a minimum of £10 or more to qualify and the bonus must be wagered 35x within 30 days before anything can be withdrawn. Failure to do this will cause the bonus to become void.

21 Casino UK: Everything You Need To Know

As mentioned, 21 Casino UK is operated by White Hat Gaming Limited. The site is regulated by the Malta Gaming Authority, the UK Gambling Commission (#52894), and Sweden’s gambling authority Spelinspektionen. It offers a wide variety of games, numerous promotions and bonuses, and accepts most major payment options.

21 Casino UK has also partnered with several gambling charities and services such as GamSTOP, BeGambleAware, and GamCare to promote responsible gambling and protect those in need.

Promotions And Bonuses

No Deposit Bonus And Free Spins

While many online casinos offer no deposit bonuses and free spins bonuses to customers as rewards for completing registration, this online casino does not. At the time of writing, there is currently no 21 Casino no deposit bonus and no 21 Casino free spins bonus. While this may be extremely disappointing for many readers, it’s worth noting that the site does offer several other promotions.

Promo Code

A new trend in the online casino industry requires customers to enter a special bonus code or promo code when depositing to claim a bonus. Fortunately for you, there are currently no 21 Casino promo codes nor any 21 Casino bonus codes which means you won’t be required to find and enter a code just to claim a simple bonus.

Other Promotions

In addition to the welcome bonus, 21 Casino UK offers players a range of additional promotions. For example, on Mondays and Tuesdays customers can claim a 21% reload bonus of up to £210 with a minimum £10 deposit. According to 21 Casino, the bonus must be wagered 35x within 20 days before the funds can be withdrawn. Another promotion available right now is the Stairway Bonus where you can claim up to 50 bonus spins on NetEnt games simply by making a deposit of £10 or more.

21 Casino Loyalty Points Scheme

21 Casino also runs a loyalty scheme where you can exchange loyalty points for cash bonuses. As you play at 21 Casino, you will collect 21 Casino loyalty points and once you’ve amassed 200 points, you can redeem them for a £1 cash bonus. Loyalty points are earned for every £10 wagered but the number of points you accrue per wager depends on the game played, for example:

• Slots and Scratchcards: 2 loyalty points
• Video Poker: 1 loyalty point
• Bingo: 1 loyalty point
• Blackjack: 0.50 of a loyalty point
• Roulette: 0.25 of a loyalty point

According to the terms and conditions, you can redeem a maximum of 10,000 21 Casino loyalty points a day for a whopping £50 cash bonus. However, each bonus must be wagered 35x within 30 days before it can be withdrawn.

Payment Options

Deposit

21 Casino accepts several notable payment options, allowing you to select your preferred method and utilise it for deposits. At the time of writing, the payment options accepted include:

• VISA/MasterCard: Available instantly
• Skrill: Available instantly
• Neteller: Available instantly
• PayPal: Available instantly
• Trustly: Available instantly
• Paysafecard: Available instantly
• Boku: Available instantly

There are currently no fees for making a deposit at 21 Casino, which is great.

Withdrawal

With the exception of Paysafecard and Boku, you can use all of the above payment options for withdrawals. However, it’s important to note that the time it takes for you to receive your payment depends on the method used. Take a look below for information on withdrawal timeframes:

• VISA/MasterCard: Between two to five business days
• Skrill: Within 24 hours
• Neteller: Within 24 hours
• PayPal: Within 24 hours
• Trustly: Within 24 hours

Like with its deposits, there are no fees for requesting a withdrawal at 21 Casino.

Account Verification

Anyone who registers at an online casino must verify their account by providing the online casino with various documents. Until this is done, you will not be able to deposit or play games at your online casino. To verify your account, you will need to provide 21 Casino with the following documents:

• ID: Passport, citizenship card or driver’s license
• Address: A recent bank statement or utility bill

These documents must be sent to the 21 Casino support team and once they have verified your account you will be able to deposit money and play games.

Customer Support

21 Casino is regularly praised for its customer support services. Anyone who encounters a problem or has a question can contact the 24/7 support team by either emailing them on [email protected] or launching the 21 Casino live chat service.

Live Chat: Our Experience

When we opened the 21 Casino live chat service we were free to immediately message the customer support agents. After messaging them with our question, a support agent responded within seconds and welcomed us to the service. Throughout our chat, the support agent answered all of our questions and provided us with all of the correct information that we required to solve our “problem”. However, we did find that the agent relied on copying and pasting responses, but that didn’t bother us too much. Overall, the first agent we spoke to was incredibly friendly, welcoming and helpful.

Other agents provided a similar experience although we noticed that some were faster than others at responding to messages. Several agents left us waiting minutes between replies while others repeatedly tried to force us into reading the site’s terms and conditions, which was frustrating. Overall, most of our experiences with the 21 Casino live chat service was good. We found most of the agents to be helpful and friendly, and they went out of their way to help us.

Mobile-Friendliness

21 Casino is a mobile-friendly online casino but since there is no official mobile apps, you are required to play in-browser. This is done by loading the 21 Casino mobile website in your smartphone’s internet browser and then logging in or signing up. Once you’ve done this, you can play a wide selection of mobile-friendly casino games, deposit and withdraw money, contact customer support, and claim bonuses.

However, it’s important to note that older games developed with Flash player will be incompatible with most smartphones. Thankfully, most modern-day casino games are mobile-friendly so you’ll have a gigantic selection of games to select from.

Sister Sites

21 Casino is operated by White Hat Gaming Limited, a firm which owns dozens of other online casinos. This means that the 21 Casino sister sites are Diamond 7 Casino, Slotnite, Hello Casino, G’Day Casino, Casilando, Dream Vegas, Jonny Jackpot, Spinland, Spinrider, Spinstation, Temple Nile, Playzee, Miami Dice, Klasino, The Grand Ivy, Fruity Casa, and so many others.

If you enjoy playing here, we suggest you register at Playzee Casino and Miami Dice, both of which offer a great selection of casino bonuses and games. You can discover more about each online casino by clicking the reviews below.

Summary

21 Casino is an excellent online casino that offers players a gigantic selection of casino games including slots, jackpots, instant-win games, table and live casino content. It also accepts several major payment options, processes withdrawals quickly and without fees, and provides great customer support.

However, we understand that some readers will be disappointed to learn that 21 Casino does not offer a mobile app and that it doesn’t currently offer a VIP Club or scheme. Despite this, we believe that 21 Casino is well worth registering and we suggest you give the site a go if you’ve read our 21 Casino review and believe you’d enjoy it.