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Casino Review

21 Casino

21 Casino UK is an online casino operated by White Hat Gaming Limited that offers a wide collection of casino games, a generous welcome bonus, and excellent customer support. If you’d like to know whether or not the site is worth registering, just continue reading our 21 Casino review.

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21 Casino Welcome Bonus

New customers who register at 21 Casino UK can claim a 121% match bonus of up to £300 on your first deposit. According to the terms and conditions, you’ll need to deposit a minimum of £10 or more to qualify and the bonus must be wagered 35x within 30 days before anything can be withdrawn. Failure to do this will cause the bonus to become void.

21 Casino UK: Everything You Need To Know

As mentioned, 21 Casino UK is operated by White Hat Gaming Limited. The site is regulated by the Malta Gaming Authority, the UK Gambling Commission (#52894), and Sweden’s gambling authority Spelinspektionen. It offers a wide variety of games, numerous promotions and bonuses, and accepts most major payment options. 21 Casino has also partnered with several gambling charities and services such as GamSTOP, BeGambleAware, and GamCare to promote responsible gambling and protect those in need.

Promotions And Bonuses

21 Casino No Deposit Bonus And Free Spins

While many online casinos offer no deposit bonuses and free spins bonuses to customers as rewards for completing registration, this online casino does not. At the time of writing, there is currently no 21 Casino no deposit bonus and no 21 Casino free spins bonus. While this may be extremely disappointing for many readers, it’s worth noting that the site does offer several other promotions.

Promo Code

A new trend in the online casino industry requires customers to enter a special bonus code or promo code when depositing to claim a bonus. Fortunately for you, there are currently no 21 Casino promo codes nor any 21 Casino bonus codes which means you won’t be required to find and enter a code just to claim a simple bonus.

Other Promotions

In addition to the welcome bonus, 21 Casino UK offers players a range of additional promotions. For example, you can take part in the Reel Royale where 50 users are given a chance to compete for a share of a £5,000 prize jackpot.

21 Casino Loyalty Points Scheme

21 Casino also runs a loyalty scheme where you can exchange loyalty points for cash bonuses. As you play at 21 Casino, you will collect 21 Casino loyalty points and once you’ve amassed 200 points, you can redeem them for a £1 cash bonus. Loyalty points are earned for every £10 wagered but the number of points you accrue per wager depends on the game played, for example:

  • Slots and Scratchcards: 2 loyalty points
  • Video Poker: 1 loyalty point
  • Bingo: 1 loyalty point
  • Blackjack: 0.50 of a loyalty point
  • Roulette: 0.25 of a loyalty point

According to the terms and conditions, you can redeem a maximum of 10,000 21 Casino loyalty points a day for a whopping £50 cash bonus. However, each bonus must be wagered 35x within 30 days before it can be withdrawn.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

21 Casino Deposits

21 Casino accepts several notable payment options, allowing you to select your preferred method and utilise it for deposits. At the time of writing, the payment options accepted include:

  • VISA/MasterCard: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • PayPal: Available instantly
  • Trustly: Available instantly
  • Paysafecard: Available instantly

There are currently no fees for making a deposit at 21 Casino, which is great.

21 Casino Withdrawals

With the exception of Paysafecard, you can use all of the above payment options for withdrawals. However, it’s important to note that the time it takes for you to receive your payment depends on the method used. Take a look below for information on withdrawal timeframes:

  • VISA/MasterCard: Between two to five business days
  • Skrill: Within 24 hours
  • Neteller: Within 24 hours
  • PayPal: Within 24 hours
  • Trustly: Within 24 hours

Like with its deposits, there are no fees for requesting a withdrawal at 21 Casino.

Account Verification at 21 Casino

Anyone who registers at an online casino must verify their account by providing the online casino with various documents. Until this is done, you will not be able to deposit or play games at your online casino. To verify your account, you will need to provide 21 Casino with the following documents:

  • ID: Passport, citizenship card or driver’s license
  • Address: A recent bank statement or utility bill

These documents must be sent to the 21 Casino support team and once they have verified your account you will be able to deposit money and play games.

Customer Support

21 Casino is regularly praised for its customer support services. Anyone who encounters a problem or has a question can contact the 24/7 support team by either emailing them on support@21casino.com or launching the 21 Casino live chat service.

21 Casino Live Chat: Our Experience

When we opened the 21 Casino live chat service we were free to immediately message the customer support agents. After messaging them with our question, a support agent responded within seconds and welcomed us to the service. Throughout our chat, the support agent answered all of our questions and provided us with all of the correct information that we required to solve our “problem”. However, we did find that the agent relied on copying and pasting responses, but that didn’t bother us too much. Overall, the first agent we spoke to was incredibly friendly, welcoming and helpful.

Other agents provided a similar experience although we noticed that some were faster than others at responding to messages. Several agents left us waiting minutes between replies while others repeatedly tried to force us into reading the site’s terms and conditions, which was frustrating. Overall, most of our experiences with the 21 Casino live chat service was good. We found most of the agents to be helpful and friendly, and they went out of their way to help us.

21 Casino Mobile-Friendliness

21 Casino is a mobile-friendly online casino but since there is no official mobile apps, you are required to play in-browser. This is done by loading the 21 Casino mobile website in your smartphone’s internet browser and then logging in or signing up. Once you’ve done this, you can play a wide selection of mobile-friendly casino games, deposit and withdraw money, contact customer support, and claim bonuses.

However, it’s important to note that older games developed with Flash player will be incompatible with most smartphones. Thankfully, most modern-day casino games are mobile-friendly so you’ll have a gigantic selection of games to select from.

Final Thoughts

21 Casino is an excellent online casino that offers players a gigantic selection of casino games including slots, jackpots, instant-win games, table and live casino content. It also accepts several major payment options, processes withdrawals quickly and without fees, and provides great customer support.

However, we understand that some readers will be disappointed to learn that 21 Casino does not offer a mobile app and that it doesn’t currently offer a VIP Club or scheme. Despite this, we believe that 21 Casino is well worth registering and we suggest you give the site a go if you’ve read our 21 Casino review and believe you’d enjoy it.

Frequently Asked Questions

Is there a 21 Casino no deposit bonus?

Unfortunately, there is currently no 21 Casino no deposit bonus as all promotions available at the online casino require a deposit of £10 or more. If you’d like to know more about the available promotions at 21 Casino, read our full 21 Casino review.

Where is the 21 Casino login?

You can access the 21 Casino login by loading up the casino website and clicking the 21 Casino ‘Log in’ button at the top of the screen. After this, you’ll need to enter your username or email address and the password created at sign up. After clicking ‘Log in’, you’ll have completed the 21 Casino login and will be able to play games.

Are there any 21 Casino promo codes?

Right now there are no 21 Casino promo codes to enter. If you want to claim a bonus, all you need to do is meet the minimum deposit requirements!

Is there a connection between 21 Casino and 888 Casino?

Not that we’re aware of. Both 21 Casino and 888 Casino are owned by separate operators. However, many players enjoy playing at both casino sites so you may well enjoy 888 Casino which is known for its wide selection of games and promotions.

How can I claim the 21 Casino 50 free spins bonus?

Sadly, there is no 21 Casino 50 free spins bonus. This can be very disappointing for many players, but there are other promotions you can enjoy at 21 Casino including the welcome bonus and Wild Reload bonus.

Who owns 21 Casino?

21 Casino is operated by White Hat Gaming Limited, a firm which owns several notable online casinos include Casilando, Playzee, Casimba, Temple Nile, and the Grand Ivy among others. If you’d like to know more about the 21 Casino sister sites, just check out our full 21 Casino review.

Why should I register at 21 Casino?

Like most other White Hat Gaming Limited casino sites, 21 Casino offers a great selection of games as well as bonuses for both new customers and regular users. In addition to that, the online casino provides players with excellent customer support, runs a fun loyalty scheme, and is mobile-friendly. What more could you want? For more information on why we believe the casino is great, check out our full 21 Casino review.

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