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Casino Review

Casilando Casino

Casilando is an online casino that offers everything casino players are looking for, including great bonus offers, royalty treatment, world-class live casino, and excellent customer service. The casino launched in April 2017 and has since taken the casino industry by storm. It features a wide selection of games, including slots, table games, poker and much more, from different software providers.

The games are accessible both on the desktop and from a mobile app. Casilando, which is owned by White Hat Gaming Limited, strives to provide a site that’s safe, secure, user-friendly, unique, and fabulous, whilst also guaranteeing a superior experience. It possesses a valid license from the UK Gambling Commission (#52894) and has partnered up with websites such as GamSTOP, BeGambleAwarea and GamCare to promote responsible gambling. If you’d like to know more about the site, continue reading our Casilando review.

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Promotions and Bonuses

Casilando Welcome Bonus

New players who register at Casilando Casino can claim a generous welcome bonus. For making your first deposit, players can claim a 100% match of up to £300 plus 90 spins on Play’n GO’s Book Of Dead. Players must deposit a minimum of £20 in order to claim the bonus.

According to the terms and conditions, the bonus must be wagered 35x before anything can be withdrawn. The Play’n GO spins are only valid for 10 days while the bonus funds are valid for 30. In addition, players can only wager a maximum of £5 when playing with the bonus.

No Deposit Bonus

At the time of writing, there is no Casilando no deposit bonus offered at the UK website. However, the site previously offered a Casilando no deposit bonus of 10 free spins. New players outside of the UK could claim the spins and use them on games such as Joker Pro, Starburst, Pyramid: Quest For Immortality, Fruit Shop and Steam Tower. While this may be disappointing to many users, it’s important to remember that the site does offer a wide selection of other bonuses and promotions.

Promo Code

Many online casinos require its users to enter a promo code or bonus code in order to successfully claim a bonus or promotion. Luckily for you, there are no Casilando promo codes as all bonuses are automatically credited to your account once you’ve met the requirements.

Other Promotions

In addition to the welcome bonus, Casilando is also running several other bonuses and promotions. Many of the bonuses are only available for a short period of time, such as the Heatwave promotion that runs throughout August. Users can win a share of the promotions 10,000 cash spins, 10,000 bonus spins and £10,000 bonus funds!

Another promotion offered at Casilando Casino is the Thursday Getaway where players can claim a 50% match of up to £250 plus 20 spins on Aloha! Cluster Pays. This bonus can only be claimed on Thursdays after you’ve made a deposit of £20 or more.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Casilando Deposits

One of the reasons Casilando is popular is that it accepts most major payment options. This allows customers to select their preferred payment option, which is great. At the time of writing, you can deposit at Casilando through the following methods:

  • VISA/MasterCard: Available instantly
  • Paysafecard: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • PayPal: Available instantly

According to a customer support agent, Casilando Casino does not charge anything for making a deposit.

Casilando Withdrawals

With the exception of Paysafecard, you can use all of the above payment options for withdrawals. The time it takes for these payments to reach depends entirely on the method used, for example:

  • VISA/MasterCard: Between three to five business days
  • Skrill: Between three to five business days
  • Neteller: Between three to five business days
  • PayPal: Between three to five business days
  • Bank Transfer: Between three to five business days

Casilando Casino does not charge any additional fees for requesting a withdrawal. It’s worth noting, however, that the site accepts several major currencies: ZAR, USD, NOK, NZD, CAD, SEK, GBP, EUR and AUD.

Account Verification

After registering at Casilando Casino, you will be required to verify your casino account. This is done by providing Casilando Casino with documents. They include:

  • ID: Passport or your driver’s license
  • Address: A recent utility bill or bank statement no older than three months

It can take up to 48 hours for Casilando Casino to review the documents and verify your account. All verification documents should be sent to support@casilando.com.

Security and Fairness

Casilando is licensed by the Malta Gaming Authority and the UK Gambling Commission. This explains why you don’t have to worry when playing at Casilando, as the casino site has to comply to a list of strict rules to ensure the fairness and security of its games in order to acquire the licences. The online casino is also currently regulated by eCOGRA, an international regulatory body for the gambling industry. Casilando is also SSL encrypted, meaning your details are well-protected from third parties.

Customer Support

Although Casilando Casino does not offer a telephone number for you to get in touch with their customer support team directly, their live chat service is available 24/7. This means you can contact them at any time of the day, whenever you run into a problem. Additionally, you can email them on support@casilando.com.

Casilando Live Chat: Our Experience

We spoke several times to the live chat agents and we found it to be a disappointing experience. The agents were friendly but incredibly unhelpful. They often ended chats early or were vague with their answers, forcing us to ask even more questions and dragging the entire conversation our longer than it needed to. If you run into a problem when playing at Casilando Casino, we recommend that you use the live chat service, just don’t expect to have an amazing experience when using it.

Casilando Mobile Casino

One of the reasons Casilando has become so popular is because the online casino is mobile-friendly. Since there’s no Casilando mobile app, however, users are forced to play in-browser. This is done by launching your smartphone’s internet browser, loading up the Casilando mobile website and then logging in.

From there, you have complete access to the online casino, which is great. However, it’s important to understand that older games built with Flash technology may be incompatible with most smartphone devices and can only be accessed on laptops or desktop computers.

Final Thoughts

When it comes to providing an exciting, unique, and safe gambling experience, Casilando has left no stone unturned. The site offers a generous welcome bonus and runs an exciting VIP program. In addition, the site accepts various payment options and does not charge anything for deposits or withdrawals, which is great to see.

However, we’re disappointed that the site does not have a dedicated mobile app, that its customer support was rather abysmal and that the site can be quite hard to navigate. Their gaming options include some really popular titles and several other fun new additions. They also have the most beautiful casino site around and even takes it up a notch with their mobile presence. Seeing that it’s a relatively new site, however, there’s still room for improvement and it’s safe to say that the best is yet to come! If you’ve read our Casilando review and would like to try the site yourself, why not register today?

Frequently Asked Questions

Why should I register at Casilando?

Casilando is owned by White Hat Gaming Limited, one of best-known casino operators in the UK. The firm is known for its safety and security, as well as for offering a huge catalogue of games and numerous bonuses.

Casilando Casino offers all of that, which means players are unlikely to ever get bored due to the huge amount of content offered. In addition, there’s always a reason to check back on the site, whether that’s a selection of new games or the site’s exciting rewards program.

How do I contact customer support?

There are two main methods of contact the Casilando customer support team. You can email the team on support@casilando.com but it may take several days for you to receive a response.

Alternatively, you can launch the Casilando live chat service by clicking the small blue bubble in the bottom right-hand corner. You’ll need to send a message through and wait for the customer agent to respond to you. That’s it! It couldn’t be any easier.

Should I install the Casilando desktop app?

No, you don’t. In fact, we believe it’s much easier just playing in-browser on your desktop rather than installing the program onto your desktop computer, taking up space which can be used for other things.

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