Casumo Casino

Casumo is one of the most popular online casinos in the United Kingdom. The site disrupted the nation’s gambling world overnight by introducing flawless design, fun gameplay, and a promotional system that players had never seen before, leading it to win the EGR Best Operator award for three years in a row. Today, seven years after its launch, Casumo continues to impress with its giant selection of games and exciting promotions.

The site is owned by Casumo Services Limited and possesses a valid license from the UK Gambling Commission (#39265). What’s more, Casumo has partnered up with various gambling charities and services to promote responsible gambling and help those in need. The charities and services are GamSTOP, BeGambleAware and Problem Gambling Support. So, if you’d like to know more about the site, continue reading our Casumo Casino review.

Casumo Welcome Bonus

Casumo Casino is giving all newly registered users a generous welcome package consisting of 30 wager-free spins and a 100% bonus match of up to £300. According to the terms and conditions, the spins can only be used on Book Of Dead and are credited instantly after you’ve completed registration. Meanwhile, you must deposit a minimum of £10 to qualify for the promotion and wager the bonus funds 30x before anything can be withdrawn.

Casumo Sportsbook

At the end of December 2019, Casumo Casino launched its very own sportsbook, giving players the chance to wager on sports games and other events. The sports offered at Casumo’s sportsbook right now include tennis, rugby, snooker, and football. It also allows customers to wager on large events such as the Premier League, Rugby League and events in other countries.

The Welcome Bonus

New customers who register at Casumo Sports can claim a £10 free bet. To claim the promotion, you must first deposit and wager £10 on any pre-match or in-play sports market at odds of 3/5 (1.6) or greater. Once the bet has been settled, the free £10 bet is credited to your account. According to the terms and conditions, new players have 35 days from registration to make and settle the bet and 35 days to use the free bet.

Promotions And Bonuses

No Deposit Bonus And Free Spins

Many online casinos like to reward their customers for registering at their site. The rewards generally include no deposit bonuses of free spins or cash funds. Unfortunately, there is currently no Casumo no deposit bonus or no Casumo free spins bonus since all promotions on the site require a deposit of £10 or more.

Casumo Promo Code

We’ve noticed that more and more online casinos now require customers to enter a promo code or bonus code when depositing in order to successfully claim a promotion. Luckily for you, there are no Casumo promo codes or Casumo bonus codes as all promotions are automatically credited to your account once you’ve met the requirements.

Other Promotions

As if this welcome bonus is not enough, Casumo is pampering you with more innovative daily promotions. Once logged into the online casino, you have access to so-called Reel Races tournaments. At the time of writing (August 2018), these competitions run every 30 minutes 24/7 allowing you to use your spin allowance to collect as many wins, big wins, mega wins, and wins in a row before the alarm goes off. Be ready for amazing prizes twice per hour, including £1,000 cash every day at 7 PM.

VIP Club

While Casumo Casino offers a great range of games, the site does not currently run a VIP Club. While this can be disappointing for many users, the site does run its Reel Races promotions which allow you to win additional bonuses and other rewards.

Payment Options

Casumo Deposits

One of the benefits of playing at Casumo Casino is that the site accepts most major payment options, allowing you to deposit in your preferred method. At the time of writing, the site accepts payments via:

• VISA/MasterCard: Available instantly
• Apple Pay: Available instantly
• Paysafecard: Available instantly
• Skrill: Available instantly
• Neteller: Available instantly
• Paybymobile: Available instantly

According to Casumo Casino, there are no fees for making a deposit at the online casino, which is great!

Casumo is among the operators with the greatest selections of payment methods including Visa/Mastercard, Neteller, Paysafecard, Skrill, Bank Transfer, and even Pay By Mobile. On top, the online casino is offering one of the fastest withdrawal times in the industry with 0-23 hours for e-wallet payouts, and 24-72 hours for credit/debit cards and bank transfers.

Casumo Withdrawals

With the exception of Paybymobile, Apple Pay and Paysafecard, you can use all of the above payment options for withdrawals. However, the time it takes for these payments to reach depends on the method used, for example:

• VISA/MasterCard: Between one to five business days
• Skrill: Almost instantly
• Neteller: Almost instantly
• Bank Transfer: Between one to five business days

According to Casumo Casino, the minimum withdrawal is £1 but all withdrawals under £10 incur a £3 fee. Withdrawals over £10 are completely free. However, it’s important to note that you must withdraw with the same payment method used to deposit your account unless the method cannot be used for withdrawals, such as Apple Pay or Paysafecard. In this case, you will be asked to select an alternative payment method.

Lock Withdrawal Feature

One feature that stands out at Casumo is their ‘Locked Withdrawals’ option. Once you decided to cash out your winnings, Casumo lets you lock your decision so it’s less likely to be reversed. Unfortunately, it happens quite often that players who have requested a payout change their mind midway through and end up losing the money again. Casinos don’t mind this hence most of them don’t offer players to lock withdrawals.

We find Casumo’s feature very player-friendly and in line with other responsible gambling initiatives, something we genuinely care about at SmartphoneCasinos.co.uk. However, even if you decide not to put a lock on your withdrawals, Casumo still pays out winnings very quickly. In our eyes, this is a big plus, and every UK casino should follow in Casumo’s footsteps.

Account Verification

Under rules by the UK Gambling Commission, anyone who registers at an online casino must verify their account by providing the casino several identification documents. Until this has been done, you will not be able to deposit money and wager on games. So to verify your account, you must provide the online casino with the following documents:

• ID: Passport, national identity card or driver’s license
• Address: Recent utility bill, bank statement or government letter

You’ll also be required to verify your deposit method which can include providing Casumo with images or scans of the front and back of your debit and credit cards, or screenshots of your bank or e-Wallet accounts. The documents must be uploaded through the Verification tab in your account and once the support team have verified you successfully, you will be able to deposit money and wager on games.

Security and Fairness

Casumo online casino is operated by Casumo Services Limited Casinos and licensed by the Malta Gaming Authority (MGA/CL1/1168/2016, issued on 25 October 2016) and the UK Gambling Commission (#39265). As mentioned, the casino has also partnered up with charities and services such as BeGambleAware and GameCare, showing their deep care for their players. Of course, every single transaction is secured by SSL/TLS encryption, the same security protocol governments and banks use for their online services.

Customer Support

A casino is only as good as its customer service. Lucky you, because Casumo’s support team is among the best! The Casumo Casumo customer support is available 24 hours a day, 7 days a week, and is accessible from your mobile phone and tablet. Most questions, however, are probably already answered and their comprehensive FAQ page is fantastic. You can contact the site’s support team by emailing them on hey@casumo.com or launching the Casumo Casino live chat service. Unfortunately, there is currently no telephone support available.

Casumo Live Chat: Our Experience

When we launched the Casumo Casino live chat service, we were instantly greeted by a customer support agent. The agent proved to be friendly and extremely helpful throughout the duration of our chat. They answered all of our questions quickly, provided us with all the information we needed to resolve issues or answer our questions. The other agents we spoke to offered a similar level of service, cementing the fact that Casumo Casino cares about its customers.

Casumo Mobile Casino

Casumo Casino is a website that was built with mobile devices in mind, just take a look at the site for yourself! You can play on mobile by downloading the Casumo Casino mobile app from the Google Play Store or from the Apple App Store. The Casumo Casino mobile app allows you to play all of your favourite games, claim promotions and bonuses, contact support and deposit and withdraw money.

If you don’t want to download an app to your smartphone, you can play in-browser. This is done by loading up the Casumo Casino mobile site in your smartphone’s internet browser and then logging in. Once you’ve done this, you can do everything you can on the Casumo Casino mobile app or on the desktop sites. It’s also important to note that older games developed by Flash may not be compatible with your smartphone device, these games can only be played on desktop computers or laptops.

What’s more, the Casumo Casino mobile experience is so great that the site won EGR Nordics Awards for Mobile Operator in both 2018 and 2017 so it’s well worth checking out.

Casumo Sister Sites

As mentioned, Casumo Casino is owned by Casumo Services Limited. Unfortunately, the casino operator does not currently own any other online casinos, which means there are no Casumo Casino sister sites. This can be disappointing for users who enjoy playing here on a regular basis but if you’re looking for sites that are similar to Casumo, we suggest you try out PlayOJO, an online casino that is widely known as the most trustworthy in the UK. The site receives regular praise for its huge game collection and wager-free welcome bonus, read out review to find out more.

Final Thoughts

Casumo Casumo is an excellent online casino. The site offers a great range of casino games as well as a generous welcome package. What’s more, it accepts most major payment methods, doesn’t charge fees for deposits and withdrawals, and processes payments incredibly quickly. The added ability to lock withdrawals will help hundreds of gamblers across the world too, which is wonderful.

However, we were disappointed to find that the site doesn’t accept PayPal and that it doesn’t currently run a VIP scheme. Despite this, the site is great if you are looking for something outside of the norm and something that is player and mobile-friendly. If you’ve read our Casumo Casino review and would like to try the site out yourself, why not register today?