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Casino Review

Captain Spins

Captain Spins is a brand new online casino from White Hat Gaming that launched in January 2020. The site offers a generous welcome package and a gigantic selection of casino games. If you’d like to know more, continue reading our Captain Spins review.

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Captain Spins Welcome Bonus

New customers who register with Captain Spins can claim 520 bonus spins as a welcome package. The 520 bonus spins are spread out over four main deposit bonuses which are as follows;

  • First deposit: 100 spins
  • Second deposit: 120 spins
  • Third deposit: 140 spins
  • Fourth deposit: 160 spins

According to the terms and conditions, you will need to deposit £20 for each of the four bonuses to claim the spins. All spins are credited on Play’n GO’s Book Of Dead slot and they must be used within 30 days of being credited.

Captain Spins: Everything You Need To Know

Captain Spins is operated by White Hat Gaming Limited and launched in January 2020, making it one of the first brand new online casinos of the new decade. The site offers regular promotions, a generous welcome package as well as a huge collection of casino games including video slots, table games, jackpots, scratchcards, and live casino. Captain Spins is regulated by the UK Gambling Commission and the Malta Gaming Authority and it has partnered with several gambling charities and services such as GamSTOP, GamCare and BeGambleAware to promote responsible gambling and help those in need.

Promotions and Bonuses

Free Spins and No Deposit Bonus

Many online casinos now reward customers with a no deposit bonus or free spins bonus for registering at their site. Unfortunately, there is currently no Captain Spins free spins bonus nor a Captain Spins no deposit bonus. This is because all current promotions on the site require a deposit of £20 or more. However, Captain Spins has stated that it may occasionally offer a no deposit bonus to players so be on the lookout!

Promo Codes

Dozens of online casinos now require customers to enter a promo code or bonus code when depositing in order to successfully claim a promotion. Fortunately, there are currently no Captain Spins bonus codes nor any Captain Spins promo codes since all promotions are automatically credited to your account as soon as you’ve met the deposit requirements.

Other Promotions

In addition to the welcome bonus offered at Captain Spins, the online casino also runs dozens of other promotions. The website runs a promotion calendar which offers daily bonuses and promotions to customers. You can visit the promotions calendar whenever you like to discover what you can claim. Some of the promotions include cashback bonuses, match offers, free spins, and much more.

The fun doesn’t stop there as you can take part in the online casino’s Daily Intel Drops to earn even more prizes. The site also runs tournaments and leaderboard competitions which allow you to compete against other players and win additional rewards.

Loyalty Scheme

Captain Spins also runs a loyalty scheme where long-term players can earn additional rewards and bonuses. As you play at Captain Spins, you’ll earn Loyalty Points which, once you’ve accumulated 1,000 of, can be redeemed for cash bonuses.

Each new Loyalty rank will provide you with different rewards including cashback bonuses, personal gifts or donations to a charity of your choice, personal invitations to real-life events, bonus money each month and so much more. However, you will be required to maintain your Loyalty rank by wagering a select amount of money. Take a look below for more information:

  • New Recruit: Nothing
  • Amateur Status: £2,250
  • Pro Status: £15,000
  • Extreme Status: £75,000
  • Legend Status: £150,000
Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Captain Spins Deposits

Captain Spins accepts several major payment methods and allows you to select your preferred method. At the time of writing, the accepted payment methods include:

  • VISA/MasterCard: Available instantly
  • Paysafecard: Available instantly
  • PayPal: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • Trustly: Available instantly

According to Captain Spins, the online casino does not charge any fees for making a deposit but does suggest you check with your bank provider beforehand.

Captain Spins Withdrawals

With the exception of Paysafecard, you can withdraw money using all of the above payment options. However, the time it takes for you to receive these payments depends on the method used. Take a look below for more information:

  • VISA/MasterCard: Up to 48 hours
  • PayPal: Within 24 hours
  • Skrill: Within 24 hours
  • Neteller: Within 24 hours
  • Trustly: Between three to five business days

Similarly to the deposits, Captain Spins does not charge any fees for requesting withdrawals but suggests you check with your banking provider in case they do. However, it’s important to understand that after requesting the withdrawal, the payment will be held in a pending state for two business days before being sent to you within the above timeframes.

Account Verification

Anyone who registers at an online casino in the UK is now required to verify their account by providing the online casino with various documents. Until this has been completed, you will not be able to deposit money or play casino games. To verify your account, you will need to provide Captain Spins with the following:

  • ID: Passport or driver’s license
  • Address: Recent utility bill or bank statement

The documents must all be sent to the Captain Spins customer support team and once verified, you will be able to deposit money and play games.

Customer Support

Captain Spins takes customer support seriously and provides players with two main methods of contacting the team. You can either email them on support@captainspins.com or you can launch the Captain Spins live chat service which is open 24/7. However, it’s important to note that it will take several days before you receive a reply from the support team via email.

Captain Spins Live Chat: Our Experience

When we opened the Captain Spins live chat service we were free to send a message. After sending our message we were immediately greeted by a customer support agent. Throughout the chat, the agent responded quickly to all of our messages but wasn’t very helpful. The agent relied heavily on copying and pasting text from the terms and conditions rather than actually answering our questions.

Other agents at Captain Spins provided us with a similar level of experience, although some agents were much better at responding to our messages and relied less on copying and pasting text, we found they weren’t as friendly as the initial agent. Overall, the service was decent but could be improved upon.

Trying Captain Spins Live Chat Again In August 2020:

When we first message the Captain Spins live chat service, we were instantly greeted by a customer support agent. Throughout our conversation, we found that the agent we spoke to was very helpful and very friendly too! When asked about welcome bonuses and promotions, the agent went out of their way to provide us with the correct information and even linked to the pages where we can read more. Overall, our most recent support chat at Captain Spins was a big improvement and we highly recommend the service.

Captain Spins Mobile Casino

Captain Spins is a brand new online casino which means it’s completely mobile compatible. You can play via Captain Spins mobile apps on both iOS and Android and you can play in-browser by loading up the Captain Spins mobile website in your smartphone’s internet browser and then logging in or signing up. Once you’ve done that, you will be able to play various games, deposit and withdraw money, claim bonuses, and contact the support team.

However, it’s important to note that older games developed with Flash player may be incompatible with most smartphone devices. Thankfully, there is a large enough selection of games that are mobile-friendly which means you’ll never be left bored at Captain Spins.

Final Thoughts

Captain Spins is a good online casino that offers a wide selection of casino games as well as a gigantic welcome package of up to 520 bonus spins! Users who register can play video slots, table games, scratchcards, jackpots, and live casino games while also claiming daily bonuses and promotions. If that isn’t enough, the site runs a loyalty scheme where long-term players can earn additional bonuses and promotions, and it accepts most major payment options while processing withdrawals extremely quickly.

However, we understand that some fans will be disappointed that it doesn’t provide players with telephone support. What’s more, we found the customer support agents on the Captain Spins live chat to be somewhat unhelpful. Since Captain Spins is still new to the market we hope that these issues will be rectified. For now, we believe the site is worth registering at for the welcome package alone.

Frequently Asked Questions

What is the Captain Spins welcome bonus?

Right now, Captain Spins is giving all new customers up to 520 bonus spins. The bonus funds and spins can only be claimed across four deposits where a £20 deposit is required for each bonus. You can read more on the current Captain Spins welcome package in our official review.

Why should I register at Captain Spins?

Captain Spins currently offers over 1,000 casino games as well as a generous welcome package where new customers can claim up to 520 bonus spins. The site also processes withdrawals extremely quickly and accepts most major payment options, which is great.

Who owns Captain Spins?

Captain Spins is currently operated by White Hat Gaming Limited, an online casino operator that owns popular sites such as Slotnite, Klasino, Miami Dice, The Grand Ivy, and Spinrider among others. If you’d like to know more about White Hat Gaming and this casino’s sister sites, just check out our full Captain Spins review.

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