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Captain Spins – Review

Captain Spins is a brand new online casino from White Hat Gaming that launched in January 2020. The site offers a generous welcome package and a gigantic selection of casino games. If you’d like to know more, continue reading our Captain Spins review.

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Pros & Cons

  • Offers a generous welcome package
  • Huge selection of casino games
  • Fast withdrawal payments
  • No telephone support
  • Poor live chat service
  • No mobile app

Welcome Bonus

New customers who register with Captain Spins can claim up to £1,200 in bonus funds as well as 260 spins. According to the terms and conditions, new players can claim the bonus money and spins across four 100% deposit match offers. They are as follows:

  • Deposit 1: 100% up to £300 plus 50 spins
  • Deposit 2: 100% up to £300 plus 60 spins
  • Deposit 3: 100% up to £300 plus 70 spins
  • Deposit 4: 100% up to £300 plus 80 spins

According to the terms and conditions, you’ll need to deposit a minimum of £10 per bonus to qualify. In addition, the spins can only be used on Play’n GO’s Book Of Dead and all winnings are credited as bonus funds which must be wagered 35x within 30 days to be withdrawn.

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Captain Spins: Everything You Need To Know

Captain Spins is operated by White Hat Gaming Limited and launched in January 2020, making it one of the first brand new online casinos of the new decade. The site offers regular promotions, a generous welcome package as well as a huge collection of casino games including video slots, table games, jackpots, scratchcards, and live casino. Captain Spins is regulated by the UK Gambling Commission and the Malta Gaming Authority and it has partnered with several gambling charities and services such as GamSTOP, GamCare and BeGambleAware to promote responsible gambling and help those in need.

Casino Software

To provide you with its selection of over 1,000 casino games, Captain Spins has partnered with several leading game providers including 1X2 Gaming, 2By2 Games, 4ThePlayer, AGS, AdoptIt Publishing, Ainsworth, All41 Studios, Asylum Labs, BB Games, Bally, Barcrest, Betdigital, Big Time Gaming, Bla Bla Studios, Blueprint Gaming, Bulletproof Gaming, Cayetano, Chance Interactive, Colossus Bets, Concept Gaming, Core Gaming, Crazy Tooth Studio, Dtech Gaming, Electric Elephant, ELK Studios, Endemol, Evolution Gaming, Eyecon Gaming, Fantasma Games, Fortune Factory Studios, Foxium, FUGA Gaming, Gameburger Studios, Games Lab, Games Warehouse, Golden Rock Studios, Greentube, Hacksaw Gaming, High 5 Games, Inspired Gaming, Jade Rabbit Studios.

Other game providers include Just For The Win, Kalamba, Leander, Lightning Box Studios, Live 5 Gaming, Magic Dreams, Max Win, Merkur, Meta Games Universal, Microgaming, Multicommerce, Mutuel, NYX Interactive, Neon Valley Studios, NetEnt, Nolimit City, Northern Lights, Old Skool Studios, Pear Fiction Gaming, Pirates Gold Studio, Playko, Play’n GO, Probability Jones, Pulse 8, Push Gaming, Quickspin, Rabcat, Realistic Games, Red 7, Red Tiger, Reel RNG Gaming, Reflex Gaming, Relax Gaming, STHLM Gaming, Sapphire Gaming, Seven Deuce, Shufflemaster, Sigma Gaming, Slingshot Studios, Spieldev, Spike Games, Storm Gaming, Stormcraft Studios, Thunderkick, Top Edge Gaming, Touchstone Gaming, Triple Edge Studios, WMS, Wazdan, Wild Streak, Yoloplay.

This endless list of game providers means you’re given a wider range of casino games to play, each with their own unique themes and visuals, as well as fun gameplay mechanics. In addition, the game providers listed above regularly release new and exciting games so you’ll always have something to play.

1x2 Gaming Logo
Big Time Gaming Logo
Elk Gaming Logo
Evolution Gaming Logo
Leander Logo
Merkur Gaming Logo
Microgaming Logo
NetEnt Logo
NYX Gaming Logo
Play'n Go Logo
Rabcat Logo
Quickspin Logo
Thunderkick Logo
WMS Logo

Game Selection

Slots

After registering at Captain Spins, you’ll be given access to the website’s entire game selection. This includes popular slots such as Book Of Dead, Primal MegaWays, Danger High Voltage, Poison Eve, Sweet Success, Danger High Voltage, Bonanza Blast, Legendary Excalibur, Sword Of Khans, Pele’s Paradise, Jewel Scarabs, Desperados Wild MegaWays, Wings Of Riches, Wild Frames, Neon City, Stumpy McDoodles, Ankh Of Anubis, Arabian Fire, Balls Of Fury, Ivory Citadel, Chronos Joker, Dungeon Quest, Corrida Romance Deluxe, Who Wants To Be A Millionaire Mystery Box, Black Mamba, Super Hot 7s, Owls, Dragon Sisters, Ice Wolf, A Dark Matter, Vampire Desire, Kraken Conquest, Deco Diamonds Deluxe, Wild Tome Of The Woods, Elemental Beasts, Mega Rise, Lucky Lady’s Charm Deluxe, Riders Of The Storm, Immortal Guild, Butterfly Staxx 2, Village People Macho Moves, Prime Zone, Tahiti Gold, Beavis And Butthead, Arcane Reel Chaos, and so many others.

If you’re looking to make bigger wins you can always try out Captain Spins’ selection of jackpot games. Right now, this includes Gold Money Frog, Reel King Mega, Cop The Lot, Tiki Treasures MegaWays, The Goonies, Mars Attacks!, Vikings Of Fortune, Wish Upon A Leprechaun, Wu Xing, Mega Moolah ISIS, Fruit Fiesta, Tunzamunni, Fruit Fiesta, WinStar, Hall Of Gods, Divine Fortune, Tridentia, Imperial Riches, and Deal Or No Deal What’s In Your Scratchcard?

Table Games

If you don’t enjoy slots, you can always try the classic casino table games at Captain Spins. This includes All Aces Poker, Pai Gow Poker Fortune, Texas Hedge ‘Em, 100 Dice Bit, Mississippi Stud Poker, Let It Ride, Reel Play Poker Jacks Or Better, DJ Wild Stud Poker, Three Hand Casino Hold’em, Casino Hold’em Poker, Oasis Poker, Odd One In, Baccarat, Punto Banco, Texas Hold’em, Six Shooter, Sharp Shooter, Progressive Red Dog, Hold’em Switch, Swap The Flop, and so many others.

Live Casino

Those of you searching for an authentic casino experience can try out the live casino Captain Spins games. These include Live Roulette, Monopoly, Lightning Roulette, Blackjack, Dream Catcher, Super Sic Bo, 2 Hand Casino Hold’em, Texas Hold’em Bonus, Dragon Tiger, Ultimate Texas Hold’em, Baccarat, Three Card Poker, and Caribbean Stud Poker.

Scratchcards

If that isn’t enough, Captain Spins runs a small selection of scratchcards. The games offered here include Irish Eyes 2, Pots O’Luck, The Snake Charmer, Lucky Gems, Fishin’ Frenzy Scratchcard, and Deal Or No Deal What’s In Your Scratchcard?

Promotions And Bonuses

Free Spins And No Deposit Bonus

Many online casinos now reward customers with a no deposit bonus or free spins bonus for registering at their site. Unfortunately, there is currently no Captain Spins free spins bonus nor a Captain Spins no deposit bonus. This is because all current promotions on the site require a deposit of £10 or more. However, Captain Spins has stated that it may occasionally offer a no deposit bonus to players so be on the lookout!

Promo Codes

Dozens of online casinos now require customers to enter a promo code or bonus code when depositing in order to successfully claim a promotion. Fortunately, there are currently no Captain Spins bonus codes nor any Captain Spins promo codes since all promotions are automatically credited to your account as soon as you’ve met the deposit requirements.

Other Promotions

In addition to the welcome bonus offered at Captain Spins, the online casino also runs dozens of other promotions. The website runs a promotion calendar which offers daily bonuses and promotions to customers. You can visit the promotions calendar whenever you like to discover what you can claim. Some of the promotions include cashback bonuses, match offers, free spins, and much more.

The fun doesn’t stop there as you can take part in the online casino’s Daily Intel Drops to earn even more prizes. The site also runs tournaments and leaderboard competitions which allow you to compete against other players and win additional rewards.

Loyalty Scheme

Captain Spins also runs a loyalty scheme where long-term players can earn additional rewards and bonuses. As you play at Captain Spins, you’ll earn Loyalty Points which, once you’ve accumulated 1,000 of, can be redeemed for cash bonuses.

Each new Loyalty rank will provide you with different rewards including cashback bonuses, personal gifts or donations to a charity of your choice, personal invitations to real-life events, bonus money each month and so much more. However, you will be required to maintain your Loyalty rank by wagering a select amount of money. Take a look below for more information:

  • New Recruit: Nothing
  • Amateur Status: £2,250
  • Pro Status: £15,000
  • Extreme Status: £75,000
  • Legend Status: £150,000

Payment Options

Deposit

Captain Spins accepts several major payment methods and allows you to select your preferred method. At the time of writing, the accepted payment methods include:

  • VISA/MasterCard: Available instantly
  • Paysafecard: Available instantly
  • PayPal: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • Trustly: Available instantly

According to Captain Spins, the online casino does not charge any fees for making a deposit but does suggest you check with your bank provider beforehand.

Withdrawal

With the exception of Paysafecard, you can withdraw money using all of the above payment options. However, the time it takes for you to receive these payments depends on the method used. Take a look below for more information:

  • VISA/MasterCard: Up to 48 hours
  • PayPal: Within 24 hours
  • Skrill: Within 24 hours
  • Neteller: Within 24 hours
  • Trustly: Between three to five business days

Similarly to the deposits, Captain Spins does not charge any fees for requesting withdrawals but suggests you check with your banking provider in case they do. However, it’s important to understand that after requesting the withdrawal, the payment will be held in a pending state for two business days before being sent to you within the above timeframes.

Account Verification

Anyone who registers at an online casino in the UK is now required to verify their account by providing the online casino with various documents. Until this has been completed, you will not be able to deposit money or play casino games. To verify your account, you will need to provide Captain Spins with the following:

  • ID: Passport or driver’s license
  • Address: Recent utility bill or bank statement

The documents must all be sent to the Captain Spins customer support team and once verified, you will be able to deposit money and play games.

Customer Support

Captain Spins takes customer support seriously and provides players with two main methods of contacting the team. You can either email them on [email protected] or you can launch the Captain Spins live chat service which is open 24/7. However, it’s important to note that it will take several days before you receive a reply from the support team via email.

Live Chat: Our Experience

When we opened the Captain Spins live chat service we were free to send a message. After sending our message we were immediately greeted by a customer support agent. Throughout the chat, the agent responded quickly to all of our messages but wasn’t very helpful. The agent asked to verify our account with our email address even though we had already told them that we had not registered. The support agent also relied heavily on copying and pasting text from the terms and conditions rather than actually answering our questions. Overall, we found our first experience with the Captain Spins live chat to be incredibly disappointing.

Other agents at Captain Spins provided us with a similar level of experience, although some agents were must better at responding to our messages and relied less on copying and pasting text. However, we found that most of the agents we spoke to were not very friendly, at least compared to other agents we’ve spoken to throughout our duration of reviewing casino sites. Overall, we’d suggest you use the Captain Spins live chat service only if you need a response immediately from the support team.

Mobile-Friendliness

Captain Spins is a brand new online casino which means it’s completely mobile compatible. Since there is no Captain Spins mobile casino app, you will be required to play in-browser by loading up the Captain Spins mobile website in your smartphone’s internet browser and then logging in or signing up. Once you’ve done that, you will be able to play various games, deposit and withdraw money, claim bonuses, and contact the support team.

However, it’s important to note that older games developed with Flash player may be incompatible with most smartphone devices. Thankfully, there is a large enough selection of games that are mobile-friendly which means you’ll never be left bored at Captain Spins.

Sister Sites

As mentioned, Captain Spins is operated by White Hat Gaming Limited, a casino operator that owns several other online casinos. This means that the Captain Spins sister sites are Fruity Casa, Temple Nile, Playzee, Spinland, Casimba, Hello Casino, Slotnite, Dream Vegas, 666Casino, Playgrand Casino, The Grand Ivy, Dream Vegas, Jackpot Village, Miami Dice, Klasino, Spinrider, and so many others.

If you enjoy playing here, we suggest you try out Captain Spins sister sites Playzee and Slotnite, both of which offer a great selection of casino games as well as various bonuses and promotions. You can discover more about these online casinos by clicking our reviews below.

Summary

Captain Spins is a good online casino that offers a wide selection of casino games as well as a gigantic welcome package of up to £1,200! Users who register can play video slots, table games, scratchcards, jackpots, and live casino games while also claiming daily bonuses and promotions. If that isn’t enough, the site runs a loyalty scheme where long-term players can earn additional bonuses and promotions, and it accepts most major payment options while processing withdrawals extremely quickly.

However, we understand that some fans will be disappointed that the site does not offer players a mobile app and that it doesn’t provide players with telephone support. What’s more, we found the customer support agents on the Captain Spins live chat to be somewhat unhelpful. Since Captain Spins is still new to the market we hope that these issues will be rectified. For now, we believe the site is worth registering at for the welcome package alone.

Claim your £1,200 welcome package by signing up now!
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100% Up To £1,200 Plus 260 Spins*

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