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Casino Review

Casino Cruise

Casino Cruise, sometimes referred to as Cruise Casino, is an online casino that launched back in 2014. The website offers a wide range of promotions, accepts a variety of different payment methods and also provides customers with numerous casino games. If you’d like to know more, continue reading our Casino Cruise review.

Grab Casino Cruise's Welcome Bonus

Casino Cruise Logo

Deposit £10, get up to £100 in bonus money

Key Facts

  • Spins upon registration

  • 40x Wagering

  • Fully UK Licensed

  • Live chat available

Welcome Offer

£100

Deposit Match Offer

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Deposit £10, get up to £50 in bonus money

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Deposit £10, get £25 bonus and 20 spins

Key Facts

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  • Fully UK Licensed

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Casino Cruise Welcome Bonus

Newly registered users at Casino Cruise can claim a gigantic welcome package. The online casino is currently offering all new users a £100 bonus with 200 free spins on Starburst. According to the terms and conditions, you’ll need to deposit a minimum of £10 to claim the bonus and will receive 20 spins immediately after your first deposit. The remaining 180 spins will be credited at a rate of 20 spins a day for nine days. However, it’s important to note that the welcome bonus and winnings from the free spins will need to be wagered 40x, that the free spins have a maximum withdrawal amount of £100, and that deposits via Skrill and Neteller are not eligible for the promotion.

Live Casino Welcome Bonus

In addition to the above, Casino Cruise also offers a live casino welcome bonus where new customers can claim a 100% match bonus of up to £100. You’ll need to deposit a minimum of £10 and wager the bonus 40x before anything can be withdrawn. In addition, Skrill and Neteller are not eligible for the promotion and the bonus can only be used on live casino games.

Casino Cruise: Everything You Need To Know

Casino Cruise is owned by Genesis Global Limited. The website accepts most major payment options and is regularly praised for processing payments quickly. The online casino also possesses a valid license from the UK Gambling Commission (License #45235) and has partnered with charities such as BeGambleAware and GamSTOP to promote responsible gambling and look after those who are vulnerable.

Promotions And Bonuses

Casino Cruise Free Spins

We know that many of you have been searching for a Casino Cruise free spins bonus. Unfortunately, there is no such promotion as all bonuses at Casino Cruise actually require a deposit. The closest promotion to the Casino Cruise free spins promotion is the 200 bonus spins you receive after making your first deposit.

No Deposit Bonus

Many online casinos are now giving newly registered customers a no deposit bonus. Unfortunately, there is currently no Casino Cruise no deposit bonus. This is because all of the promotions available at Casino Cruise require a deposit of £10 or more.

Promo Code

Although Casino Cruise previously required you to enter bonus and promo codes to claim the welcome bonus, there are no longer any Casino Cruise promo codes. All you need to do to claim a welcome bonus is to meet the minimum deposit requirements.

Other Promotions

In addition to the above promotions and welcome package, Casino Cruise runs other promotions, including Pragmatic Play slot tournaments, chances to claim additional free spins, cashback bonuses on live casino titles, monthly promotions, weekly promotions on Mondays, and more.

VIP Program

Casino Cruise also runs a VIP Program where customers can benefit special bonuses and more. There are three levels to the VIP Club which include the Deluxe Suite, Royal Suite and President Suite. All three VIP levels offer different benefits and rewards such as personalised email support, weekend promotions, birthday bonuses, anniversary gifts, invitations to special events, a personal account manager, higher withdrawal limits along with express withdrawals, cashback offers and personally tailored bonuses.

Loyalty Scheme

In addition to the VIP program, you’ll earn loyalty points by wagering real money on Casino Cruises’ games. According to the Casino Cruise website, you’ll receive one point for every £20 you wager and after collecting 1,000 points, you can exchange them at a conversion rate of 100 points for £1.

According to the terms and conditions, a maximum of £5,000 in cash from loyalty points can be redeemed per calendar month, though VIP customers can claim a maximum of £20,000. In addition, all unredeemed points will be removed after three months of inactivity.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Casino Cruise Deposits

One of the reasons Casino Cruise is so popular is because the online casino accepts a wide range of payment options, allowing customers to deposit and withdraw in their preferred methods. At the time of writing, customers can use the following payment methods for deposits:

  • VISA/MasterCard: Available instantly
  • PayPal: Available instantly
  • Neteller: Available instantly
  • Skrill: Available instantly
  • Trustly: Available instantly
  • Boku: Available instantly
  • Paysafecard: Available instantly

According to Casino Cruise, the website does not charge any fees for making a deposit, which is fantastic!

Casino Cruise Withdrawals

With the exception of Boku and Paysafecard, you can use the above payment options to withdraw money but the time it takes can differ depending on the payment method. Take a look below for more information:

  • VISA/MasterCard: Within one to three business days
  • PayPal: Almost Instantly
  • Neteller: Almost instantly
  • Skrill: Almost instantly
  • Trustly: Almost instantly
  • Boku: Almost instantly

Like with its deposits, Casino Cruise does not charge customers for requesting a withdrawal. According to a customer support agent, all withdrawals are held in a pending state for up to 48 hours before they’re sent to you.

Account Verification

Under rules from the UK Gambling Commission, anyone who registers at an online casino must verify their account. Until this is done, you will not be able to make deposits or play games. To verify your account, you will need to provide Casino Cruise with the following verification documents:

  • ID: Passport, drivers license, national ID or birth certificate
  • Address: A formal document containing your address
  • Payment: Debit or credit card scans or a bank statement

To send the documents to the online casino, you’ll need to navigate to your account and click on the ‘Upload Documents’ button. That’s it! Once the customer support team verify your account, you will be able to play games and make deposits.

Customer Support

Casino Cruise takes customer support seriously and provides customers with multiple ways to contact the support team. You can either email the team on support@casinocruise.com or on complaints@casinocruise.com or you can call them on one of the two numbers below:

  • Free phone: 0800 1700 881
  • International: 00356 27782286

In addition, you can also launch the Casino Crusie live chat service to talk to an agent directly. All of this means you have plenty of ways to contact the customer support team if you do run into a problem.

Casino Cruise Live Chat: Our Experience

When we first launched the Casino Cruise live chat service, we were required to enter our name and email address. When we completed this, we were instantly greeted by a customer support agent. Throughout our chat, we found that the agent was incredibly helpful and friendly, answered our questions quickly and provided us with the information we required, which was great. Other agents we spoke to were incredibly friendly and support too, which we weren’t surprised about.

So, if you do run into a problem when playing at Casino Cruise, we suggest you use the live chat service as you’ll receive a quick reply from the friendly and helpful support agents.

Casino Cruise on Mobile

One of the reasons Casino Cruise is popular is because it’s mobile-friendly and can be played either through a dedicated mobile app or in-browser. Android users can play at the casino by downloading the Casino Cruise mobile app at the Google Play Store and then logging in or registering. From there, you can play your favourite games, deposit and withdraw money, and contact the customer support team.

However, it’s important to note that these casino apps only come with a select number of games. If you want to play other games, you’ll need to uninstall current games and then download and install the new games, a task which can become frustrating quickly if you’re someone who regularly gets bored of the same content. What’s more, downloading a casino mobile app takes up storage on your smartphone device which could be used for other things.

Since Casino Cruise doesn’t offer its mobile app on the Apple App Store, Apple users will have to play in-browser. This is done by launching your smartphone device’s browser, loading up the Casino Cruise mobile website and then logging in or registering. The mobile website works similarly to the desktop website, allowing you to do everything you can on there.

However, it’s important to note that older games built with Flash technology are generally incompatible with most smartphone devices. This means that these games can only be accessed on desktop computers or laptops.

Final Thoughts

Casino Cruise is a great online casino that provides customers with a wide range of games and promotions. The site is easy to navigate, accepts most major payment methods and offers some of the best customer support around, which is great. In addition, the regular bonuses and loyalty scheme makes the online casino much more exciting to play at.

However, many people will dislike how Casino Cruise doesn’t offer a dedicated mobile app to Apple users, forcing them to play in-browser instead. Fortunately, this can be fixed quite simply and look forward to when Casino Cruise publishes a mobile app on the Apple App Store. Regardless, the site is great and if you’ve read our Casino Cruise review and think you’ll like it, why not register?

Frequently Asked Questions

How do you access the Casino Cruise login?

The Casino Cruise login can be accessed by loading up the Casino Cruise website and clicking the yellow ‘Log in’ button in the top left-hand corner of the website. After this, you’ll need to enter the username and password created at registration to successfully log in. Once you’ve done that, you’ll have completed the Casino Cruise login and will have access to the entire website.

How do I claim the Casino Cruise free spins bonus?

Unfortunately, there is currently no Casino Cruise free spins bonus right now. Right now, the online casino is only offering players a funds-based welcome bonus with 200 spins. Check our review for more details.

Where can I find the Casino Cruise bonus codes?

At the time of writing, there are no Casino Cruise promo codes for you to use. To claim a bonus, you simply have to make a deposit and meet the minimum requirements.