Casino Review

Casoola Casino (2020)

Casoola Casino is a brand new online casino from Genesis Global Limited which features a unique website design, offers a generous welcome package as well as a wide selection of casino games. If you’d like to know more, just continue reading our Casoola Casino review.

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Casoola Casino Bonuses

New customers who register at Casoola Casino can claim a generous welcome package of up to £100 and 200 free spins on a first deposit. According to the terms and conditions, a £10 deposit is required to qualify for the promotion and the 200 free spins are credited on Reactoonz at a rate of 20 spins per day for 10 days. The bonus and winnings from the spins must be wagered 40x before anything can be withdrawn, and the free spins are only valid for 72 hours. The maximum withdrawal amount you can withdraw from free spins winnings is £100 and, finally, deposits via Skrill, Neteller, and all other e-Wallets are not eligible for the promotion.

The Live Casino Welcome Bonus

Players who register with Casoola Casino can claim the Live Casino welcome offer over the promotion described above. The Live Casino promotion offers players a 100% match of up to £100 but the bonus can only be used on Live Casino games at Casoola. A minimum £10 deposit is required to be eligible for the promotion and the bonus must be wagered 40x within 30 days before anything can be withdrawn. Deposits via Skrill and Neteller are not eligible.

Casoola: Everything You Need To Know

Casoola Casino launched in February 2020 and is operated by Genesis Global Limited. The site offers a gigantic selection of casino games, as well as a generous welcome package. Players will also benefit from Genesis Global’s excellent customer support and can enjoy the site’s accepted payment options. It is regulated by the UK Gambling Commission (#45235) as well as the Malta Gaming Authority and it has partnered with several gambling charities and services to protect those in need, they include GamSTOP and BeGambleAware.

Casoola Promotions and Bonuses

Free Spins And No Deposit Bonus

Many online casinos offer customers a reward for successfully registering, usually in the form of a no deposit bonus or free spins bonus. Unfortunately, there is currently no Casoola Casino no deposit bonus and no Casoola Casino free spins bonus. While this can be disappointing, the site does offer a generous welcome package.

Casoola Bonus Codes

A new trend at some online casinos now requires players to enter a special code when depositing to claim a bonus. Fortunately, there are currently no Casoola bonus codes nor any Casoola promo codes. This means that you aren’t required to find and enter any special codes just to claim a bonus, which is great!

Other Promotions

Casoola runs numerous other promotions alongside its choice of two welcome bonuses. These promotions include seasonal events, chances to claim free spins, and chances to claim additional deposit bonuses too. There are also weekday and weekend deposit bonuses too.

VIP Levels

Like most other Genesis Global Limited casino sites, Casoola Casino runs a VIP scheme you can join when you meet the requirements. Perks of being a VIP player include a dedicated account manager, exclusive VIP events, monthly prize draws, exclusive promotions, holiday packages, personal withdrawals, and birthday gifts!

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Casoola Deposits

Casoola Casino accepts a variety of payment options, allowing you to select your preferred method. The payment options accepted at Casoola Casino include:

  • VISA/MasterCard: Available instantly
  • Boku: Available instantly
  • Paysafecard: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • Trustly: Available instantly
  • PayPal: Available instantly

There are no charges for making a deposit at Casoola Casino but you are required to deposit a minimum of £10.

Casoola Withdrawals

With the exception of Paysafecard and Boku, all of the above payment options can be used for withdrawals. However, the time it takes for you to receive your payment varies depending on the method used. Take a look below for more information:

  • VISA/MasterCard: Within one to three business days
  • Skrill: Almost instantly
  • Neteller: Almost instantly
  • Trustly: Almost instantly
  • PayPal: Almost instantly

Unfortunately, Casoola Casino does charge a 2% handling fee on all withdrawals with a minimum fee of £0.80 charged. What’s more, a minimum of £10 must be withdrawn at a time. Meanwhile, players based in Finland can use the revolutionary PayNPlay method which doesn’t even require registration!

Account Verification

Anyone who registers at an online casino in the UK must verify their account by providing the site with identification documents. Until this is done, you will not be able to deposit money into your casino account or play any games. The documents required include:

  • ID: Driver’s license or passport
  • Address: A recent utility bill no older than three months
  • Payment: Copies of the payment method used

The documents must be sent to Once the documents have been verified, you will be allowed to play games and deposit money.

Customer Support

Genesis Global Limited is known for offering excellent customer support and Casoola Casino is no different. Anyone who is experiencing a bug or has a question to ask the support team can email The Casoola Casino support team aims to reply within 48 hours. Customers can also call the support team on one of their telephone numbers; 0800 029 4558 (UK) or 00356 277 82825 (International). Alternatively, you can always launch the Casoola Casino live chat service and speak to an agent directly.

Casoola Live Chat: Our Experience

After opening the Casoola live chat service, we were required to enter our email and name. After submitting our details, we were told we were in a queue and were forced to wait several seconds. We were eventually greeted by a customer support agent who welcomed us to the service and proceeded to answer all of our questions while retaining their friendly nature. They also provided us with all the information we needed but we found that they did sometimes copy and paste text from the terms and conditions, which was a little disappointing.

Other agents we spoke to offered a similar level of service, all answering our questions and providing us with the information we needed. Some were faster than others at responding, some rarely copy and pasted text from the terms and conditions, and few weren’t as friendly or helpful as others. Still, we would highly recommend the Casoola live chat service as it’s a great way to chat with the support team.

Casoola Mobile Casino

Casoola Casino is mobile-friendly but since there is no mobile app, you will be required to play in-browser. This is done by loading up the Casool Casino mobile website in your smartphone browser and then logging in or registering. Once you’ve done this, you can play your favourite mobile-friendly casino games, deposit and withdraw money, claim promotions and even contact the support team.

However, it’s important to point out that older games may not be compatible with smartphone devices. These games can only be played on computers or laptops. Fortunately, there is a wide enough selection of mobile-friendly games that you will find something you enjoy.

Final Thoughts

Casoola Casino is a great online casino, although it does need some improvements. The site offers a gigantic selection of casino games, as well as a generous welcome bonus which will attract dozens of new customers. If that’s not enough, Casoola Casino accepts most major payment options and provides players with great customer support. However, we understand that some readers will be disappointed of the omission of a mobile app. Despite this, we believe that Casoola Casino is well worth registering with and we suggest you try it out, particularly after reading our Casoola Casino review.

Frequently Asked Questions

What is the Casoola Casino welcome bonus?

New customers who register at Casoola Casino can claim a generous bonus of up to £100 in bonus funds and 200 free spins. If you’d like to know more about the Casoola Casino welcome bonus, just check out our Casoola Casino review here.

Who owns Casoola?

As mentioned in our Casoola Casino review, the site is operated by Genesis Global Limited, a firm that owns dozens of other online casinos. You can discover more about Casoola Casino with our review.

Should I register at Casoola Casino?

We believe so. The online casino offers a wide selection of casino games, accepts most major payment options and provides players with a generous welcome package. Find out more by reading our Casoola Casino review.