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Casino Review

The Gold Lounge Casino Review

The Gold Lounge is an online casino that launched in 2019. The website offers numerous promotions as well as a wide collection of games including slots, jackpots, table games and live casino. In addition, the site provides players with excellent customer support and accepts a variety of payment options to make depositing and withdrawing easy.

The online casino, which is owned by Grace Media Limited, possesses a valid license from the UK Gambling Commission (License #56784). If you’ve stumbled upon the casino and want to know more, just continue reading our Gold Lounge casino review.

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Promotions And Bonuses

Welcome Bonus

The Gold Lounge likes to reward new customers with a welcome bonus that can only be claimed with a deposit. At the time of writing, this bonus consists of a 50% match up to £20. According to the terms and conditions, a £10 deposit is required and the bonus combined with its deposit must be wagered 30x before anything can be withdrawn.

If you’re more of a bingo fan, you can instead claim the website’s bingo welcome package, which consists of a £30 bingo bonus with 30 spins on Starburst and a week of free bingo. According to the terms and conditions of this bonus, a £10 deposit is required and the bonus must be wagered 5x before anything can be withdrawn. What’s more, the free week of bingo is only available on the Free Room.

Free Spins No Deposit Bonus

While no deposit bonuses are incredibly popular at online casinos, there is no Gold Lounge no deposit bonus. While this can be disappointing, The Gold Lounge does offer new customers a choice between a casino bonus and a bingo welcome package.

Promo Code

Many modern-day online casinos now require customers to enter a promo code or bonus code when depositing or registering to successfully claim a bonus. The Gold Lounge bingo welcome package requires you to enter a promo code, which you can read about further up in this review.

Other Promotions

Alongside the two welcome packages, you can enjoy various other promotions include the Game Of The Week, which offers you a chance to win spins on select games each week for making a deposit. Other promotions provide you with additional opportunities to win spins on select games over the week and weekend.

VIP Loyalty Program

The Gold Lounge, like all other Grace Media Limited online casinos, runs a VIP Program where customers receive additional benefits. To become a VIP player, you’ll need to be invited by the customer support team once you’ve met the requirements. Once you are a VIP, you can enjoy benefits such as a personal account manager, special gifts, and invitations to real life events.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Deposits

The Gold Lounge accepts most major payment options, making it much easier for customers to deposit money using their preferred payment options. At the time of writing, The Gold Lounge accepts the following deposit options:

  • VISA/MasterCard: Available instantly
  • Neteller: Available instantly
  • Skrill: Available instantly
  • Boku: Available instantly
  • Paysafecard: Available instantly
  • Trustly: Available instantly
  • PayPal: Available instantly

Most of the above payments are completely free. However, The Gold Lounge will deduct a 15% fee from all deposits made through Boku.

Withdrawals

With the exception of Boku, all of the above payment options can be used for withdrawals too. However, it’s important to check how long each payment method takes to process withdrawals as they can differ. Find out more below:

  • VISA/MasterCard: Within five business days
  • Neteller: Within five business days
  • Skrill: Within five business days
  • Paysafecard: Within five business days
  • Trustly: Within five business days
  • PayPal: Within five business days

According to a customer support agent, The Gold Lounge processes withdrawals for three business days before sending payment to you. In addition, the site does not charge any fees for requesting withdrawals, so you don’t need to worry about any additional charges!

Account Verification

After registering at The Gold Lounge, you’ll be required to verify your account. This can be done by providing the online casino with documents including:

  • A passport, government-issued ID or drivers license
  • A bank statement or utility bill no older than three months
  • Scans of your debit or credit cards or screenshots of your bank or e-Wallet accounts

The documents must be uploaded through your casino account and it can take up to three business days before your account is verified. Once it is, you’ll be able to deposit and withdraw money.

Customer Support

The Gold Lounge prides itself on offering great customer support. If you need help, you can contact the support team by emailing customersupport@thegracemedia.com or calling 0161 669 9000. Alternatively, you can launch the live chat service. However, it’s important to note that the telephone and live chat services are only available between 8 AM and midnight.

Live Chat: Our Experience

When we launched The Gold Lounge live chat service, we were forced to wait several minutes before an agent responded. The agent answered our question quickly and provided us with the information we requested but immediately ended the chat after sending their answer, which was shocking. However, when we spoke to other agents we found that they were much more helpful and friendly than the first agent.

If you do run into a problem when playing at The Gold Lounge, we suggest you use The Gold Lounge live chat service. You’ll receive quick replies from the support team which should sort out your issue.

Mobile-Friendliness

The Gold Lounge is a mobile-friendly online casino. However, the site doesn’t offer a dedicated mobile app, which means customers are required to play in-browser. This can be done by launching your smartphone’s browser, loading up the online casino and then registering or logging in.

From there, you can use The Gold Lounge mobile website to play your favourite games, deposit and withdraw money, claim bonuses and contact the support team. However, it’s important to note that older games built with Flash will not be available as they’re generally incompatible with most smartphone devices.

Summary

The Gold Lounge is a great online casino that offers a wide selection of games. The site also provides users with numerous promotions and bonuses as well as some decent customer support. However, we were disappointed that The Gold Lounge does not offer any dedicated mobile apps and that its payouts take longer than most other online casinos.

Despite this, we think The Gold Lounge is great, particularly for new gamers. So, if you’ve read through our The Gold Lounge casino review and believe you’d enjoy playing there, why not register?

Frequently Asked Questions

Is there a no deposit bonus at The Gold Lounge?

No, all bonuses available at The Gold Lounge require you to make a deposit of £10 or more to claim.

What games can I play at The Gold Lounge?

At the time of writing, The Gold Lounge offers a variety of casino games, including video slots, table games, bingo, instant win content, and so much more for you to enjoy.

What is the welcome bonus at The Gold Lounge?

The Gold Lounge is home to two welcome offers, a casino bonus of up to £20 or a bingo welcome package consisting of a bingo bonus, bonus spins, and free bingo. Unfortunately, only one bonus can be claimed after making your first deposit.