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The Gold Lounge Casino Review

The Gold Lounge is an online casino that launched this year, making it one of the newest online casinos available today. The website offers numerous promotions as well as a wide collection of games including slots, jackpots, table games and live casino. In addition, the site provides players with excellent customer support and accepts a variety of payment options to make depositing and withdrawing easy.

The online casino, which is owned by Nektan (Gibraltar) Limited, possesses a valid license from the UK Gambling Commission (License #39107). If you’ve stumbled upon the casino and want to know more, just continue reading our Gold Lounge casino review.

Check out The Gold Lounge casino here!

Pros & Cons

  • Extremely mobile-friendly website
  • Accepts most major payment options
  • Huge variety in casino games
  • Payouts can take a long time
  • No mobile apps
  • Website feels outdated

Casino Software

The Gold Lounge offers a wide range of online casino games provided by developers such as Rogue Gaming, Yggdrasil, Microgaming, Merkur, Rocksalt Interactive, Nektan, Eyecon, IGT, NetEnt, Pragmatic Play, Red Tiger Gaming, Iron Dog Studios, NYX Interactive, NextGen Gaming, Inspired Gaming, Gamevy, Foxium, ELK Studios, Blueprint Gaming, Big Time Gaming, Scientific Games, Bet Digital, Konami, IWG, Realistic Games and much more.

The variety of providers means you’ll have access to a selection of games that all feature unique gameplay mechanics and visuals. In addition, the mentioned providers regularly release new games, so you’ll always have something new to play!

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Game Selection

Slots

After registering at The Gold Lounge Casino, you’ll have access to games including Narcos, Bonanza MegaWays, Immortal Romance, Finn And The Swirly Spin, Aloha! Cluster Pays, Thunderstruck II, Gonzo’s Quest, Mystery Reels MegaWays, Action Bank, Action Ops Snow And Sable, Big Foot, Bridesmaids, Caravan To Cairo, Dwarf Mine, EmotiCoins, Eye Of Horus, Foxin’ Wins, Gem Rocks, Harley Davidson Motorcycles, Inspector Gadget, Kaiju, King Kong, Magic Touch and so many more.

The Gold Lounge also offers a small selection of jackpot games to users who’d like to make bigger wins. These games include Paws Of Fury, Super Spinner Bar X, Divine Fortune, Wolf Run, Vikings Of Fortune, The Pig Wizard, Slots O’ Gold, Worms Reloaded, Isle O’ Plenty, Siberian Storm, Top Cat, Golden Goddess and much more.

Table Games

If you’re tired of playing slot games, you can always try out The Gold Lounge’s selection of traditional casino games which includes Blackjack Classic, Texas Hold’em Professional Series, 20p Roulette, Pontoon, Roulette, Hi-Lo Blackjack, Punto Banco, American Roulette, Oasis Poker and more.

Live Casino

Those who enjoy playing live casino games will be somewhat disappointed with The Gold Lounge’s selection as it only includes several games. The games are Roulette, Blackjack, Roulette Pro, Blackjack Pro and Auto Roulette. As stated, the small selection of live games may disappoint users and, if so, we suggest you look elsewhere for live casino games.

Promotions And Bonuses

Welcome Bonus

The Gold Lounge likes to reward new customers with a generous welcome bonus that can only be claimed with a deposit. However, the amount you deposit will affect the reward you receive from the Gold Lounge which can be either a selection of bonus spins or a cashback bonus:

  • Deposit £10-19: Get 20 spins
  • Deposit £20-49: Get 40 spins
  • Deposit £50 or more: Get 20% cashback on losses for the next two days

According to the terms and conditions, users must deposit a minimum of £10 to qualify and the bonus spins can only be used on Starburst, Aloha! Cluster Pays or Finn And The Swirly Spin. In addition, winnings from the spins need to be wagered 20x before anything can be withdrawn. Meanwhile, a minimum deposit of £50 is required for the cashback bonus and users who claim it will receive a 20% cashback for any losses made over the next two days. However, players must have lost £10 or more in order to qualify for the bonus and the maximum cashback offered is £200.

Free Spins No Deposit Bonus

While no deposit bonuses are incredibly popular at online casinos, there is no Gold Lounge no deposit bonus. While this can be disappointing, The Gold Lounge does offer new customers a generous welcome bonus of bonus spins or a cashback bonus, as outlined above.

Promo Code

Many modern-day online casinos now require customers to enter a promo code or bonus code when depositing or registering to successfully claim a bonus. However, there are no Gold Lounge promo codes since all bonuses are automatically credited to your account, making claiming bonuses much easier.

Other Promotions

In addition to the welcome bonus, The Gold Lounge also runs several other promotions where customers can claim cash prizes and more. For example, throughout May The Gold Lounge ran a promotion where customers could randomly win between £2 and £500 for depositing and wagering £20 on selected slots. Another promotion throughout May allowed customers to claim an additional 20 spins on Leprechaun Song for depositing £20. Other promotions include 10 bonus spins every day for users who deposit £20 and two special deposit bonus spins promotions that are only valid over the weekend.

VIP Loyalty Program

The Gold Lounge, like all other Nektan online casinos, runs a VIP Program where customers receive additional benefits. To become a VIP player, you’ll need to have deposited at least £2,000 into your casino account. Once you’ve done that, a VIP account manager will contact you and invite you to become a VIP player. However, there are four different levels within the VIP Program and you can climb the levels by depositing more:

  • Silver VIP: Deposit £2,000
  • Gold VIP: Deposit £5,000
  • Premiere: Deposit £10,000
  • Elite: Deposit £20,000

Each level provides customers with additional benefits which can include exclusive promotions and bonuses, faster withdrawal times, higher deposit limits, special gifts, personal account managers and invitations to real life events.

Payment Options

Deposits

The Gold Lounge accepts most major payment options, making it much easier for customers to deposit money using their preferred payment options. At the time of writing, The Gold Lounge accepts the following deposit options:

  • VISA/MasterCard: Available instantly
  • Neteller: Available instantly
  • Skrill: Available instantly
  • Boku: Available instantly
  • Paysafecard: Available instantly
  • Trustly: Available instantly
  • PayPal: Available instantly

Most of the above payments are completely free. However, The Gold Lounge will deduct a 15% fee from all deposits made through Boku.

Withdrawals

With the exception of Boku, all of the above payment options can be used for withdrawals too. However, it’s important to check how long each payment method takes to process withdrawals as they can differ. Find out more below:

  • VISA/MasterCard: Within five business days
  • Neteller: Within five business days
  • Skrill: Within five business days
  • Paysafecard: Within five business days
  • Trustly: Within five business days
  • PayPal: Within five business days

According to a customer support agent, The Gold Lounge processes withdrawals for three business days before sending payment to you. In addition, the site does not charge any fees for requesting withdrawals, so you don’t need to worry about any additional charges!

Account Verification

After registering at The Gold Lounge, you’ll be required to verify your account. This can be done by providing the online casino with documents including:

  • A passport, government-issued ID or drivers license
  • A bank statement or utility bill no older than three months
  • Scans of your debit or credit cards or screenshots of your bank or e-Wallet accounts

The documents must be uploaded through your casino account and it can take up to three business days before your account is verified. Once it is, you’ll be able to deposit and withdraw money.

Customer Support

The Gold Lounge prides itself on offering great customer support. If you need help, you can contact the support team by emailing [email protected] or calling +44 203 876 2795. Alternatively, you can launch he liv chat service. However, it’s important to note that the telephone and live chat services are only available between 8 AM and midnight.

Live Chat: Our Experience

When we launched The Gold Lounge live chat service, we were forced to wait several minutes before an agent responded. The agent answered our question quickly and provided us with the information we requested but immediately ended the chat after sending their answer, which was shocking. However, when we spoke to other agents we found that they were much more helpful and friendly than the first agent.

If you do run into a problem when playing at The Gold Lounge, we suggest you use The Gold Lounge live chat service. You’ll receive quick replies from the support team which should sort out your issue.

Mobile-Friendliness

The Gold Lounge is a mobile-friendly online casino. However, the site doesn’t offer a dedicated mobile app, which means customers are required to play in-browser. This can be done by launching your smartphone’s browser, loading up the online casino and then registering or logging in.

From there, you can use The Gold Lounge mobile website to play your favourite games, deposit and withdraw money, claim bonuses and contact the support team. However, it’s important to note that older games built with Flash will not be available as they’re generally incompatible with most smartphone devices.

Sister Sites

As mentioned, The Gold Lounge is owned by Nektan (Gibraltar) Limited, a firm which owns several other online casinos. This means that The Gold Lounge sister sites are Flume Casino, Casino Devils, Cloud Casino, Fruity Vegas, Jackpot Palace, Monster Casino, Play UK, The Sun Play and many more.

If you do like playing here, we suggest you try playing at The Gold Lounge sister sites such as Play UK, The Sun Play and Flume Casino, all of which offer a great selection of casino games and promotions.

Summary

The Gold Lounge is a great online casino that offers a wide selection of games. The site also provides users with numerous promotions and bonuses as well as some decent customer support. However, we were disappointed that The Gold Lounge does not offer any dedicated mobile apps and that its payouts take longer than most other online casinos.

Despite this, we think The Gold Lounge is great, particularly for new gamers. So, if you’ve read through our The Gold Lounge casino review and believe you’d enjoy playing there, why not register?

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