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Casino Review

Play UK Casino

Play UK is an online casino that has become popular for offering great customer support, offering several exciting promotions and bonuses and providing users with fast withdrawals. If you want to know more about this online casino, continue reading our Play UK Casino review.

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Key Facts

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Welcome Offer

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Key Facts

  • Spins upon registration

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  • Fully UK Licensed

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Welcome Offer

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Play UK Welcome Bonus

Play UK is now giving all new customers a £100 welcome bonus with 100 spins on Starburst. According to the site’s terms and conditions, you’ll need to make a deposit of £10 to claim the bonus, and the winnings from the spins and the bonus combined with its deposit must all be wagered 40x before anything can be withdrawn.

If the above doesn’t interest you, you can instead claim a bingo welcome package, which offers a £30 bingo bonus, 30 spins on Starburst, and a week of free bingo on the Free Room. The terms and conditions of this bonus state that you must make a deposit of £10 or more with Play UK promo code BINGO. What’s more, the bonus must be wagered 5x before it can be withdrawn.

Play UK: Everything You Need To Know

The online casino, which is owned by Grace Media Limited, offers a great selection of games including jackpots, slots, table and live casino games. It also possesses a valid license from the UK Gambling Commission (License #56784) and has partnered up with leading online gambling charities including GamStop, BeGambleAware and GamCare.

Promotions and Bonuses

Free Spins No Deposit

Although Play UK Casino previously offered a no deposit free spins bonus, it no longer does. All of the promotions available at Play UK require a deposit of £10 or more for you to claim.

Play UK Promo Code

The bingo welcome package at Play UK Casino is the only promotion that requires a Play UK promo code. No other promotions currently require a code, and you can read all about what code you need to enter for the bonus further up in our review.

Other Promotions

Play UK also caters to its long-term customers by providing them with several promotions. These include a Game Of The Week promotion where you can claim spins on a specified game each week by making deposits between Monday and Wednesday, and you can win additional spins on select slots by making deposits on Thursdays and over the weekend.

VIP Club

Play UK also runs a VIP Club consisting of one level. Once you’re invited to join the VIP Club by Play UK’s customer support, you’ll have access to a variety of benefits, including exclusive promotions, unique gifts, personal account managers, invitations to real events, and so much more.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Play UK Deposits

Play UK accepts most major payment options, allowing you to deposit in your preferred method. At the time of writing, you can deposit via:

  • VISA / MasterCard: Available immediately
  • Boku: Available immediately
  • Paysafecard: Available immediately
  • PayPal: Available immediately
  • Neteller: Available immediately
  • Skrill: Available immediately

While most deposit methods are free of charge, Play UK will deduct a 15% fee from deposits made through Boku.

Play UK Withdrawals

Most of the payment options can be used for withdrawals too. However, the time it takes for them to reach your account can differ depending on the method used. For more information, just look below:

  • VISA / MasterCard: Within five business days
  • PayPal: Within three business days
  • Neteller: Within three business days
  • Skrill: Within three business days
  • Paysafecard: Within five business days

According to Play UK, all withdrawals at the online casino are completely free. This means that the site does not charge anything for withdrawals. However, it’s important to note that the online casino processes all withdrawals for three days before sending payments out.

Account Verification

Like most other online casinos, you’ll be required to verify your account shortly after registering at Play UK. When this happens, you’ll need to provide the casino with documents that prove your identity, home address and payment method. The documents accepted include:

  • Identity: Passport, citizenship card or driver’s license
  • Address: Utility bills or bank statements no older than three months and that display a clear address
  • Payment: Scans of the front and bank of your cards or screenshots of your bank or e-Wallet accounts

Customer Support

If you’re playing at Play UK Casino and run into a problem, you have nothing to worry about. The online casino takes customer support seriously and provides you with several different methods to contact them. You can contact the customer support team by either emailing them on customersupport@thegracemedia.com or by calling them on 0161 669 9000. You can also launch their live chat service.

Play UK Live Chat: Our Experience

When we first launched Play UK’s we were immediately greeted by an online customer agent. Their responses were quick and they provided us with the information we requested without question. Our problems were solved in no time and throughout our experience, we found that the agent was friendly and supportive, which was great.

If you do need to contact the customer support team, we suggest you either telephone them or use the live chat service as you’re more likely to sort out your issue quickly. However, it’s important to remember that both the telephone and live chat service are only open between 8 AM and midnight, seven days a week while the casino’s email service is open 24/7 and generally replies within 24 hours.

Play UK Mobile Casino

Play UK is a mobile-friendly casino which means it can be played on your smartphone device without a problem. While Play UK doesn’t offer a dedicated mobile app on the Apple or Google Play stores, you can play at Play UK through your smartphone’s browser.

All you need to do is launch your smartphone browser, load up the online casino and then log-in or register. The mobile site works similarly to the desktop site, allowing you to play your favourite games, contact customer support, deposit money, request withdrawals and claim bonuses. There’s no difference except playing on mobile means you can play whenever and wherever you want. However, it’s important to understand that games built with Flash are not compatible with most smartphone devices, which means they may not appear when you’re playing on your smartphone device.

Final Thoughts

Play UK Casino is a great online casino. It offers a huge collection of games as well as a generous welcome package and other promotions. The customer support at Play UK is great and on par with what we’ve experienced at other online casinos. In addition, the payout times are pretty good too, though we have seen faster.

The only criticism we have for Play UK is that the firm’s bonuses tend to be attached to high wagering requirements, making it harder for customers to keep their funds and winnings. If that doesn’t bother you too much or if you’re just not interested in bonuses, why not register at Play UK and give it a go?

Frequently Asked Questions

What are the Play UK games?

Some of the games you can try at Play UK include video slots, table games, live casino, bingo, and scratchcards. There’s so much available at Play UK that you’ll never run out of content!

Is there a Play UK Casino promo code?

Right now there is no Play UK Casino promo code. However, if Play UK Casino ever does require a code, we’ll be sure to update our review so you know exactly what you need to enter to claim bonuses.

Who owns Play UK Casino?

Play UK Casino is operated by Grace Media Limited, a large casino operator that owns several other popular casinos including The Gold Lounge and The Sun Play. If you’d like to know more about these sister sites, consider reading our Play UK review.

Is there a Play UK no deposit bonus?

At the time of writing, there is no Play UK no deposit bonus since all promotions at the site require you to deposit some money to unlock. Although this may come across as disappointing, it’s important to note that there are dozens of promotions at Play UK Casino!

Where is the Play UK login?

The Play UK login can only be accessed once you’ve loaded up the Play UK Casino website. You can find the login button at the side of the website.