Cloud Casino

Cloud Casino is an online casino powered by Grace Media Limited that offers a wide range of online games including slots, jackpots, table and live casino games. If you want to know more about the online casino, just continue reading out Cloud Casino review.

Cloud Casino Welcome Package

The Cloud Casino welcome bonus offers new players with up to £400 and 150 spins on Starburst. The bonus package is structured as follows:

• 1st deposit: 100% up to £100 + 50 spins on Starburst
• 2nd deposit: 100% up to £100 + 50 spins on Starburst
• 3rd deposit: 50% up to £200 + 50 spins on Starburst

According to the terms and conditions, you must deposit a minimum of £10 to claim each bonus and the funds combined with your deposit must be wagered 40x before anything can be withdrawn. Once credited, each bonus is valid for three days and if you fail to complete the wagering requirements, the funds will be removed from your account. Meanwhile, the winnings made from the spins must be wagered 40x before they can be withdrawn.

Cloud Casino: Everything You Need To Know

Cloud Casino has been praised for offering its wide selection of casino games as well as for its varied bonuses and promotions. It provides players with great customer support and accepts several major payment options. The site possesses a valid license from the UK Gambling Commission (License #39107) and has partnered with gambling charities and services such as BeGambleAware and GamCare to promote responsible gambling.

Cloud Casino Bonus & Promotions

Free Spins and No Deposit Bonus

While many online casinos like to offer a no deposit bonus or free spins to new customers who successfully register, this casino does not. All bonuses here require deposits so there is no free spins or Cloud Casino no deposit bonus.

Cloud Casino Promo Code

Promo codes and bonus codes are becoming more prevalent at online casinos and are sometimes required to successfully claim a bonus. However, you do not need to enter a Cloud Casino promo code to claim bonuses and enter promotions, making the entire process much easier for you.

Other Promotions

In addition to the generous welcome package, Cloud Casino offers several other promotions although they change regularly. For example, every Wednesday throughout April 2019 players could claim 25 spins on Asgard by depositing £20. However, winnings from the spins must have been wagered 20x within seven days for the winnings to be withdrawable.

On Tuesdays throughout April, users who played the Leprechaun Slot could win up to £100 in cash prizes. The funds were credited to the top five users with the highest single spin win amount. Unlike Cloud Casino’s other bonuses, the £100 did not need to be wagered but must have been claimed within seven days of being credited. Finally, every Monday throughout April players could claim 20 spins on Asgard by depositing £20 or more.

VIP Club

Cloud Casino also runs a VIP Club where users benefit from exclusive promotions, special gifts, faster withdrawals, higher deposit limits and a personal account manager. There are four different levels to the VIP Club and to join the first level of the VIP Club, you’ll need to have deposited at least £2,000. Take a look below to find out the different entry requirements for each level:

• Silver: Deposit £2,000
• Gold: Deposit £5,000
• Premiere: Deposit £10,000
• Elite: Deposit £20,000

Each level of the VIP Club provides you with more rewards, so it’s a great idea to continue moving up the different levels and benefitting from all the VIP goodies.

Payment Options

Cloud Casino Deposits

Cloud Casino accepts most major payment options, allowing you to deposit in your preferred payment method. At the time of writing, you can deposit via:

• VISA / MasterCard: Available instantly
• Skrill: Available instantly
• Neteller: Available instantly
• Boku: Available instantly
• Trustly: Available instantly
• Paysafecard: Available instantly
• PayPal: Available instantly

According to Cloud Casino, all deposits are completely free. However, users who deposit via Boku will have a 15% fee deducted from their deposit. In addition, Boku requires a minimum deposit of £15 while all other payment options require a £10 deposit.

Cloud Casino Withdrawals

With the exception of Boku, all the above payment options can be used for withdrawals too. However, the time it takes for these payments to reach you depends on the method used. You can find out more information below:

• VISA / MasterCard: Between three to five business days
• Skrill: Up to three business days
• Neteller: Up to three business days
• Trustly: Between three to five business days
• Paysafecard: Between three to five business days
• PayPal: Up to three business days

According to Cloud Casino, the site holds your withdrawals in a pending state for up to three business days before sending the payment to your accounts, however, it can sometimes be quicker.

Account Verification

After registering at Cloud Casino, you will have 72 hours to verify your age by providing the casino with a passport, driver’s license or any other document that proves your age. If you fail to verify your age within 72 hours, your account at Cloud Casino will be frozen. In addition to this, you’ll be required to verify your identity, home address and payment method. Again, this is done by providing the casino with documentation which can include:

• Identity: Passport, citizenship card or driver’s license
• Address: A utility bill or bank statement no older than three months that displays your address
• Payment: Images of your credit or debit card or screenshots of your e-Wallet or online banking accounts

You’ll need to provide these documents generally after requesting your first withdrawal. Cloud Casino will process the documents for around three business days and you can continue using your account if the documents are approved.

Customer Support

Like other Grace Media Limited casinos, Cloud Casino takes customer support seriously and provides players with three different ways of contacting the customer support team. You can either call 020 3457 3256, email the team on cloudcasino.support@nektan.com or you can launch the live chat service.

It’s important to note that both the telephone line and live chat service are only open between 8 AM and midnight while their email support is available 24/7.

Cloud Casino Live Chat: Our Experience

When we launched Cloud Casino’s live chat service, we were instantly greeted by a customer support agent. We found that the agent was helpful and friendly and went out of their way to help answer our questions. The responses were quick and we were not left waiting several minutes for an answer, which was great. If you run into any problems when playing at Cloud Casino, we suggest you utilise the live chat feature. However, due to its restricted opening times, you may need to contact the team via email and wait for their reply.

Cloud Casino on Mobile

Cloud Casino is mobile-friendly, which is one of the reasons so many people enjoy playing there. Since there is no Cloud Casino app for smartphone devices, users can only play at it through their smartphone browser. To do this, you’ll need to launch your smartphone device, load up the casino website and then register or log-in.

Once you’ve done that, you can play through the mobile casino site like you would on the desktop website. You can play your favourite games, deposit money, request withdrawals, contact the support team and claim bonuses. It’s never been easier to play on your mobile device and playing in-browser doesn’t take up any storage on your smartphone device, which is great. However, we do have to point out that older games may have been developed by Flash which is now incompatible with most smartphone devices. This means that these games can only be played on desktop computers or laptops.

Cloud Casino Sister Sites

Cloud Casino is owned by Grace Media Limited, a firm that owns several other online casino sites. If you’re looking for Cloud Casino sister sites, they are Lightning Wilds, Thunder Wilds, Chomp Casino, Jackpot Wilds, Party Wilds, 7 Jackpots, Flume Casino, Arctic Spins, Casino Smash, Kerching Casino, The Sun Play and so many more. If you enjoy playing here, we suggest you try out Cloud Casino sister sites such as The Sun Play, Kerching Casino and Thunder Wilds, all of which offer a great selection of casino games and bonuses.

Final Thoughts

Cloud Casino is a great online casino that offers a huge selection of games, a generous welcome bonus and several exciting promotions. The site’s customer support is excellent along with its mobile-friendliness, allowing customers to play when and where they want. In addition, Cloud Casino’s withdrawal times are incredibly quick.

However, we were disappointed to learn that the casino doesn’t offer a dedicated mobile app. It’d be great to see a mobile app, allowing users who access the casino with one simple tap whenever they want to play. In addition, some users may find the website hard to navigate due to the lack of a menu bar. If this doesn’t bother you, why not register at Cloud Casino and take advantage of their generous welcome package?