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Casino Review

Cloud Casino

Cloud Casino is an online casino powered by Grace Media Limited that offers a wide range of online games including slots, jackpots, table and live casino games. If you want to know more about the online casino, just continue reading out Cloud Casino review.

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Cloud Casino Welcome Package

The Cloud Casino welcome bonus offers new players with up to £500 and 150 spins on games Starburst, Finn And The Swirly Spin or Aloha! Cluster Pays. The bonus package is structured as follows:

  • 1st deposit: 100% up to £100 + 100 spins
  • 2nd deposit: 50% up to £100 + 25 spins
  • 3rd deposit: 50% up to £300 + 25 spins

According to the terms and conditions, you must deposit a minimum of £10 to claim each bonus and the funds combined with your deposit must be wagered 30x before anything can be withdrawn. Meanwhile, the winnings made from the spins must be wagered 30x before they can be withdrawn.

Cloud Casino: Everything You Need To Know

Cloud Casino has been praised for offering its wide selection of casino games as well as for its varied bonuses and promotions. It provides players with great customer support and accepts several major payment options. The site possesses a valid license from the UK Gambling Commission (License #56784) and has partnered with gambling charities and services such as BeGambleAware and GamCare to promote responsible gambling.

Cloud Casino Bonus & Promotions

Free Spins and No Deposit Bonus

While many online casinos like to offer a no deposit bonus or free spins to new customers who successfully register, this casino does not. All bonuses here require deposits so there is no free spins or Cloud Casino no deposit bonus.

Cloud Casino Promo Code

Promo codes and bonus codes are becoming more prevalent at online casinos and are sometimes required to successfully claim a bonus. However, you do not need to enter a Cloud Casino promo code to claim bonuses and enter promotions, making the entire process much easier for you.

Other Promotions

In addition to the generous welcome package, Cloud Casino runs Game Of The Week promotions where you can win spins on select games for making deposits between Monda and Wednesday.

VIP Club

Cloud Casino also runs a VIP Club consisting of a Diamond VIP level where you can enjoy exclusive promotions, unique bonuses, tailored deals, personal VIP hosts and customer support, unique gifts, and so much more.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Cloud Casino Deposits

Cloud Casino accepts most major payment options, allowing you to deposit in your preferred payment method. At the time of writing, you can deposit via:

  • VISA / MasterCard: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • Boku: Available instantly
  • PayPal: Available instantly

According to Cloud Casino, all deposits are completely free. However, users who deposit via Boku will have a 15% fee deducted from their deposit. In addition, Boku requires a minimum deposit of £15 while all other payment options require a £10 deposit.

Cloud Casino Withdrawals

With the exception of Boku, all the above payment options can be used for withdrawals too. However, the time it takes for these payments to reach you depends on the method used. You can find out more information below:

  • VISA / MasterCard: Between two to three business days
  • Skrill: Between two to three business days
  • Neteller: Between two to three business days
  • PayPal: Between two to three business days

According to Cloud Casino, the site holds your withdrawals in a pending state for up to three business days before sending the payment to your accounts, however, it can sometimes be quicker.

Account Verification

After registering at Cloud Casino, you will have 72 hours to verify your age by providing the casino with a passport, driver’s license or any other document that proves your age. If you fail to verify your age within 72 hours, your account at Cloud Casino will be frozen. In addition to this, you’ll be required to verify your identity, home address and payment method. Again, this is done by providing the casino with documentation which can include:

  • Identity: Passport, citizenship card or driver’s license
  • Address: A utility bill or bank statement no older than three months that displays your address
  • Payment: Images of your credit or debit card or screenshots of your e-Wallet or online banking accounts

You’ll need to provide these documents generally after requesting your first withdrawal. Cloud Casino will process the documents for around three business days and you can continue using your account if the documents are approved.

Customer Support

Like other Grace Media Limited casinos, Cloud Casino takes customer support seriously and provides players with three different ways of contacting the customer support team. You can either call 0161 669 9000, email the team on customersupport@thegracemedia.com or you can launch the live chat service.

Cloud Casino Live Chat: Our Experience

When we launched Cloud Casino’s live chat service, we were instantly greeted by a customer support agent. We found that the agent was helpful and friendly and went out of their way to help answer our questions. The responses were quick and we were not left waiting several minutes for an answer, which was great. If you run into any problems when playing at Cloud Casino, we suggest you utilise the live chat feature. However, due to its restricted opening times, you may need to contact the team via email and wait for their reply.

Cloud Casino on Mobile

Cloud Casino is mobile-friendly, which is one of the reasons so many people enjoy playing there. Since there is no Cloud Casino app for smartphone devices, users can only play at it through their smartphone browser. To do this, you’ll need to launch your smartphone device, load up the casino website and then register or log-in.

Once you’ve done that, you can play through the mobile casino site like you would on the desktop website. You can play your favourite games, deposit money, request withdrawals, contact the support team and claim bonuses. It’s never been easier to play on your mobile device and playing in-browser doesn’t take up any storage on your smartphone device, which is great. However, we do have to point out that older games may have been developed by Flash which is now incompatible with most smartphone devices. This means that these games can only be played on desktop computers or laptops.

Final Thoughts

Cloud Casino is a great online casino that offers a huge selection of games, a generous welcome bonus and several exciting promotions. The site’s customer support is excellent along with its mobile-friendliness, allowing customers to play when and where they want. In addition, Cloud Casino’s withdrawal times are incredibly quick.

However, we were disappointed to learn that the casino doesn’t offer a dedicated mobile app. It’d be great to see a mobile app, allowing users who access the casino with one simple tap whenever they want to play. In addition, some users may find the website hard to navigate due to the lack of a menu bar. If this doesn’t bother you, why not register at Cloud Casino and take advantage of their generous welcome package?

Frequently Asked Questions

Where can I find Cloud Casino promo codes?

At the time of writing, there are no Cloud Casino promo codes. This means you simply need to meet the minimum deposit requirement to successfully claim a bonus, making it much easier!

Who owns Cloud Casino?

Cloud Casino is operated by Grace Media Limited, a casino operator that owns several other online casinos including Play UK and The Gold Lounge, both of which offer a great selection of casino games.

Where can I find the Cloud Casino login?

The Cloud Casino login can be found by loading up the Cloud Casino website, entering the username and password you created at registration and then hitting the “Log in’ button at the top of the website. That’s it!

Should I register at Cloud Casino?

We believe so! The site offers a huge collection of casino games, provides players with great customer support, accepts most major payment options, and so much more. You can find more details in our Cloud Casino review.

Is there a Cloud Casino no deposit bonus?

At the time of writing, there is no Cloud Casino no deposit bonus. This can be extremely disappointing, but Cloud Casino offers a wide range of other promotions you can claim.