QueenPlay Casino

QueenPlay is a brand new online casino operated by Aspire Global International Limited which offers a wide selection of games plus a generous welcome package for all new customers. If you’d like to know more, continue reading our QueenPlay review.

QueenPlay Welcome Bonus

New customers who register with QueenPlay can claim a generous welcome package of up to £200 pounds across three deposit match bonuses. They consist of a 100% match of up to £50 with 20 spins on Starburst and then a 50% match of up to £75 on second and third deposits. What’s more, players will receive 80 spins on various NetEnt games over the next four days at a rate of 20 spins per day.

According to the terms and conditions, a minimum £10 deposit is required to qualify for the promotion. Winnings from the spins must all be wagered 35x before they can be withdrawn and the cash bonuses must also be wagered 35x. Finally, winnings from the bonuses must not exceed £100, anymore more than this is forfeited.

QueenPlay Casino: Everything You Need To Know

QueenPlay is operated by Aspire Global Limited and is regulated by the UK Gambling Commission and Malta Gambling Authority. It offers a huge selection of casino games which includes video slots, jackpots, table games, live casino, and scratchcards. It also accepts a plethora of payment options, allowing you to select your preferred methods.

The online casino has also partnered with gambling charities and services BeGambleAware and GamSTOP to promote responsible gambling and help those that are vulnerable.

Queenplay Bonus & Promotions

Free Spins And No Deposit Bonus

Although many online casinos now reward new customers for signing up by providing them with a no deposit bonus or free spins bonus, this site does not. At the time of writing, there is no QueenPlay no deposit bonus nor a QueenPlay free spins bonus. While this may be disappointing, the site does offer other promotions.

QueenPlay Promo Codes

Some online casinos now require you to enter special codes when depositing in order to successfully claim a promotion. Thankfully, there are no QueenPlay bonus codes and no QueenPlay promo codes. This means that you won’t need to search for any hard-to-find special codes and only need to ensure you meet the minimum deposit requirements.

Other Promotions

To the disappointment of many of our readers, QueenPlay is not currently offering any other promotions. This is extremely disappointing but could be because the website is still new. Additional promotions and bonuses may be added in the future and we’ll keep you updated on this.

VIP Club

Like most other online casinos, QueenPlay runs a VIP scheme consisting of seven levels which you can join by collecting VIP Points for wagering on games at the online casino. The seven VIP levels and the points required for them are:

• New Member: 0 VIP points needed
• Bronze: 10 VIP points needed
• Silver: 60 VIP points needed
• Gold: 350 VIP points needed
• Platinum: 1,000 VIP points needed
• Premium: By personal invitation
• Prestige: By personal invitation

At QueenPlay, you earn one VIP point for every £40 wagered on games. The points can be exchanged for real money and the benefits you can enjoy from the VIP club include free games, birthday bonuses, faster withdrawals, monthly cash back bonuses, higher deposit and payout limits, and more.

Payments at QueenPlay

QueenPlay Deposits

One of the benefits of playing at QueenPlay is that the casino accepts a wide range of payment options. The site allows you to select your preferred method for deposits, which currently include:

• VISA/MasterCard: Available instantly
• Skrill: Available instantly
• Neteller: Available instantly
• PayPal: Available instantly
• AstroPay Card: Available instantly
• Wire Transfer: Up to six business days
• Paysafecard: Available instantly

There are no fees for making a deposit at QueenPlay Casino, which is great.

QueenPlay Withdrawals

When it comes to withdrawals, you can use all of the above payment options but Paysafecard and AstroPay Card. However, the time it takes for you to receive your winnings varies depending on the method used, take a look below for more information:

• VISA/MasterCard: Within six to eight business days
• Skrill: Within three business days
• Neteller: Within three business days
• PayPal: Within three business days
• Wire Transfer: Within six to eight business days

There are no fees for requesting a withdrawal at QueenPlay.

Account Verification

Under rules from the UK Gambling Commission, anyone who registers with an online casino must verify their account by providing verification documentation to the casino. Until this is done, you will not be able to deposit or play games. So, to verify your account you will need to provide QueenPlay with:

• ID: Passport, driver’s license or citizenship card
• Address: Recent utility bill or bank statement

The documents must be shared with the customer support team who will verify your account as soon as possible. Once verified, you will be able to deposit and play your favourite games.

Customer Support

QueenPlay takes customer support seriously and the site provides you with several methods of contacting the team. If you run into problems or need to speak with someone, you can either call the team on 02033 189 367, email the team via a form on the website, or you can launch the QueenPlay live chat service. However, it’s important to note that customer support is available between 6 Am and 11 PM seven days a week.

QueenPlay Live Chat: Our Experience

When we opened the QueenPlay live chat service, we were required to enter our name and email address. After launching the service, we sent a message through to the team and we forced to wait several minutes before a support agent responded to us. When an agent did respond after 30 minutes, they provided us with the information we needed and answered all of our questions. They were friendly and went out of their way to help us, but were often slow at responding to our messages. Other agents we spoke to offered a similar level of experience – they were helpful and friendly but took a long time to respond to us. Despite the long wait times, we still believe that the QueenPlay live chat service is useful.

QueenPlay Mobile Casino

QueenPlay is a new online casino which means it’s mobile-friendly. Since there is no official QueenPlay mobile app, you are required to play in-browser by loading up the QueenPlay mobile website in your smartphone device and then logging in or registering. Once you’ve done this, you’ll be given complete access to the online casino and will be able to play games, make deposits and withdrawals, claim bonuses, and contact support. However, it’s important to understand that older games developed by Flash player may not be compatible with your smartphone device. Still, there’s a large enough selection of games that we’re confident you will never be left bored.

QueenPlay Sister Sites

As mentioned, QueenPlay is operated by Aspire Global Limited, a firm which owns dozens of online casinos. This means that the QueenPlay sister sites are Generation VIP, Karamba, Mr Mega, Campeon UK, Cashiopeia, Chilli Spins, Mr Play, Prime Slots, Spinson, Winner’s Magic, Wild Slots, Wixstars, PlayFrank, and more. If you enjoy playing here, we suggest you try out QueenPlay sister sites such as Mr Play and PlayFrank, both of which offer a great selection of casino games and bonuses.

Summary

QueenPlay is a decent online casino but it still leaves much to be desired. The site offers new customers a rather generous welcome package but aside from its VIP programme, does not provide players with any additional bonuses and promotions. The casino accepts a range of payment options, offers a huge collection of casino games, and provides players with fair customer support. However, we know that readers will be put off by the long withdrawal times as well as the lack of a dedicated mobile app. Still, we believe that QueenPlay is worth playing at. If you’ve read our QueenPlay review and agree, why not register and try it out today?