Casino Joy

Casino Joy is a Malta-based online casino owned by Genesis Limited Global Casinos. The casino offers players a great collection of casino games including slots, jackpots, table games and live casino content. Additionally, players have access to the casino’s mobile-friendly website, a wide variety of payment options, a high withdrawal limit, and several unique bonuses. The online casino holds licenses from the Malta Gaming Authority and the UK Gambling Commission (#45235). It’s also partnered with several gambling charities and services to protect those at risk including GamSTOP, Responsible Gaming Foundation, BeGambleAware and Genesis Safeplay. If you’d like to know more, continue reading our Casino Joy review.

Casino Joy Welcome Bonuses

Newly registered customers at Casino Joy can claim one of two welcome offers. The first bonus users can claim is a 100% match of up to £100 plus an additional 200 spins on Starburst. According to the terms and conditions, you must deposit a minimum of £10 to qualify for the promotion and the bonus funds and winnings from spins must be wagered 60x before anything can be withdrawn.

Also, it’s important to know that the 200 spins are only valid for 72 hours and have a maximum win limit of £100. 20 spins will be credited to your account after you’ve made a deposit with the remaining spins being credited at a rate of 20 per day for the next nine days. Deposits made via Skrill and Neteller are not eligible with the promotion.

If you’re more of a live casino player, however, you can instead claim Casino Joy’s live casino welcome bonus of up to £100. However, it’s important to note that these funds can only be used on live casino games and must be wagered 40x before they can be withdrawn. In addition, you must deposit £10 or more to qualify but deposits via Skrill and Neteller do not qualify.

Promotions and Bonuses

No Deposit Bonus And Free Spins

Many online casinos now reward users for registering at their site with a no deposit bonus of free spins or cash. Unfortunately, there is no Casino Joy no deposit bonus and no Casino Joy free spins bonus. While this can be disappointing for many users, the site does offer an exceptional welcome bonus.

Casino Joy Bonus Codes

A new trend in the online gambling market now sometimes requires players to enter a special bonus code or promo code when depositing in order to claim a bonus. However, there are currently no Casino Joy bonus codes and no Casino Joy promo codes since all promotions on the site are automatically credited to your account once you’ve met the deposit requirements.

Other Promotions – Updated December 2020

In addition to the Casino Joy welcome bonuses, the website is running two other main promotions. The first is a special limited-time Christmas promotion which is giving away a total of up to £500,000 in bonuses. To win, you’ll need to either play Blackjack or Lightning Roulette to win raffle tickets for special prizes or you’ll need to take part in the weekly slot tournaments on Wednesdays and Fridays to Sundays.

Alongside that, Casino Joy is running weekly Pragmatic Play slot tournaments with a whopping £62,000 prize pool. You can win a share of the prize pool by taking part in the slot tournaments on Pragmatic Play games, all of which also offer daily prize drops for even more chances to win!

VIP Club

Casino Joy Casino runs a special VIP program where loyal players who regularly deposit and withdraw money can claim additional benefits. This includes a dedicated account manager, exclusive promotions, holiday packages, personal withdrawal service, personalised birthday presents, invitations to events, monthly VIP prize draws and so much more. However, it’s important to understand that you can only be invited to join the VIP program by the support team once you’ve met their requirements.

Payment Options

Casino Joy Deposits

Casino Joy accepts most major payment methods, allowing you to deposit using your preferred option. At the time of writing, you can deposit via the following methods:

• VISA/MasterCard: Available instantly
• Neteller: Available instantly
• Skrill: Available instantly
• Trustly: Available instantly
• Boku: Available instantly
• PayPal: Available instantly
• Paysafecard: Available instantly

According to Casino Joy, all payment methods are completely free to use and you will not face any charges for making a deposit. However, it’s important to note that you must deposit a minimum of £10 for each method.

Casino Joy Withdrawals

With the exception of Paysafecard and Boku, you can use all of the above payment options for withdrawals. However, the time it takes for these payments to reach depends on the method used, for example:

• VISA/MasterCard: Between one to three business days
• Neteller: Almost instantly
• Skrill: Almost instantly
• Trustly: Almost instantly
• PayPal: Almost instantly

Similarly to Casino Joy’s deposit options, there are no fees for requesting a withdrawal.

Account Verification

Under rules from the UK Gambling Commission, anyone who registers at an online casino must verify their account. Until this is done, you will be prohibited from depositing money into your account and wagering on games. So to start playing, you’ll need to provide Casino Joy with the following identificational documents:

• ID: Driver’s license or passport
• Address: A recent bank statement or utility bill

In some cases, you’ll also be asked to provide evidence of your payment method. This can include sharing scans or images of your credit and debit cards or screenshots of your bank or e-Wallet accounts. These documents must be uploaded through your account or sent to the customer support team on docs@casinojoy.com. Once they receive it, it will take between 48 and 72 hours for your account to be verified, allowing you to deposit and play.

Customer Support

Casino Joy prides itself on offering great customer support. If you encounter a problem or have a quick question, you can contact the site’s support team in three different ways. Firstly, you can call 0800 1700 602 (UK) or 00356 203 41518 (International), or you can email the team on support@casinojoy.com, docs@casinojoy.com and complaints@casinojoy.com. Alternatively, you can launch the Casino Joy live chat service, although you’ll need to be logged in to do so.

Casino Joy Live Chat: Our Experience

When we launched the Casino Joy live chat service, we were instantly greeted by a customer support agent. The agent we spoke to was incredibly friendly and helped answer all of our questions quickly. The agent went out of their way to help us and provided us with all the information we needed to solve our current issue, all the while retaining their friendly and welcoming nature. The other agents we spoke to offer similar levels of service, which was great to see.

So, if you do run into a problem or need some help with an issue, we do suggest you utilise the Casino Joy live chat service and speak to someone directly.

Security and Fairness

As mentioned above, Casino Joy holds valid licenses from the UK Gambling Commission and the Malta Gaming Authority. Acquiring a license from the Gambling Commission isn’t easy as casinos have to follow a strict set of rules and regulations, all of which are put into place to protect you and provide you with fair games. In addition to that, the casino is regulated by IBAS, a random number generator regulator, and it uses the latest encryption technology to keep you and your personal information safe from third parties.

Casino Joy on Mobile

Casino Joy, like most other Genesis Global Limited brands, is mobile-friendly. Since there is no Casino Joy mobile app, you are required to play in-browser. This is done by launching the Casino Joy mobile website in your smartphone’s internet browser and then logging in or registering if you haven’t done so already.

When you are logged in, you’ll be given access to the casino’s entire game catalogue. What’s more, you’ll be able to claim promotions, deposit and withdraw money, and contact customer support. However, we do have to point out that older games developed by Flash player may be incompatible with your smartphone device, meaning that these games can only be accessed on a desktop computer or laptop.

Casino Joy Sister Sites

Casino Joy is owned by Genesis Global Limited, a firm which owns several other online casinos. This means that the Casino Joy sister sites are Casino Cruise, Genesis Casino, Pelaa, Sloty, Spela, Spinit, Casino Gods and Vegas Hero, each offers a great collection of slots and more. If you enjoy playing here, we suggest you try out Casino Joy sister sites Casino Gods and Genesis Casino, both of which offer a great selection of games, promotions and excellent customer support.

If you’d like to join one of these Casino Joy sister sites but cannot make up your mind, why not spin the Wheel Of Genesis, a feature designed by Genesis Global Limited. The Wheel Of Genesis selects a casino for you and even lists each available welcome bonus!

Final Thoughts

Casino Joy is an excellent online casino that offers players a wide range of games. The site provides players with two main welcome bonuses, although only one can be claimed, as well as several other promotions to keep long-term players busy. The VIP program also allows users to claim additional rewards, reinforcing loyalty at Casino Joy. The site accepts most major payment options without fees and processes withdrawals extremely quickly, preventing users from waiting long periods of time for their winnings.

Some users will take issue that there is no Casino Joy mobile app, but since we believe that playing in-browser is better we’re not too bothered about that. So, if you read our Casino Joy review and would like to try the online casino out yourself, why not register today and give it a go?