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Casino Review

Casino Joy

Casino Joy is a Malta-based online casino owned by Genesis Limited Global Casinos. The casino offers players a great collection of casino games including slots, jackpots, table games and live casino content. Additionally, players have access to the casino’s mobile-friendly website, a wide variety of payment options, a high withdrawal limit, and several unique bonuses. The online casino holds licenses from the Malta Gaming Authority and the UK Gambling Commission (#45235). It’s also partnered with several gambling charities and services to protect those at risk including GamSTOP, Responsible Gaming Foundation, BeGambleAware and Genesis Safeplay. If you’d like to know more, continue reading our Casino Joy review.

Grab Casino Joy's Welcome Bonus

Casino Joy Logo

Deposit £10, get £100 bonus and 200 spins

Key Facts

  • Spins upon registration

  • 40x Wagering

  • Fully UK Licensed

  • Live chat available

Welcome Offer

£100

Plus 200 Spins

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Casoola Casino Logo

Deposit £10, get £100 bonus and 200 spins

Key Facts

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  • 40x Wagering

  • Fully UK Licensed

  • Live chat available

Welcome Offer

£100

Plus 200 Spins

Mega Casino Logo

Deposit £10, get up to £50 in bonus money

Key Facts

  • Spins upon registration

  • 60x Wagering

  • Fully UK Licensed

  • Live chat available

Welcome Offer

£50

Deposit Match Offer

Casumo Casino Logo

Deposit £10, get £25 bonus and 20 spins

Key Facts

  • Spins upon registration

  • 30x Wagering

  • Fully UK Licensed

  • Live chat available

Welcome Offer

£25

Plus 20 Spins

Casino Joy Welcome Bonuses

Newly registered customers at Casino Joy can claim one of two welcome offers. The first bonus users can claim is a 100% match of up to £100 plus an additional 200 spins on Starburst. According to the terms and conditions, you must deposit a minimum of £10 to qualify for the promotion and the bonus funds and winnings from spins must be wagered 40x before anything can be withdrawn.

Also, it’s important to know that the 200 spins are only valid for 72 hours and have a maximum win limit of £100. 20 spins will be credited to your account after you’ve made a deposit with the remaining spins being credited at a rate of 20 per day for the next nine days. Deposits made via Skrill and Neteller are not eligible with the promotion.

If you’re more of a live casino player, however, you can instead claim Casino Joy’s live casino welcome bonus of up to £100. However, it’s important to note that these funds can only be used on live casino games and must be wagered 40x before they can be withdrawn. In addition, you must deposit £10 or more to qualify but deposits via Skrill and Neteller do not qualify.

Promotions and Bonuses

No Deposit Bonus And Free Spins

Many online casinos now reward users for registering at their site with a no deposit bonus of free spins or cash. Unfortunately, there is no Casino Joy no deposit bonus and no Casino Joy free spins bonus. While this can be disappointing for many users, the site does offer an exceptional welcome bonus.

Casino Joy Bonus Codes

A new trend in the online gambling market now sometimes requires players to enter a special bonus code or promo code when depositing in order to claim a bonus. However, there are currently no Casino Joy bonus codes and no Casino Joy promo codes since all promotions on the site are automatically credited to your account once you’ve met the deposit requirements.

Other Promotions

Alongside the above Casino Joy welcome offers, the mobile casino provides players with a range of other promotions, including chances to enter slot tournaments, chances to claim free spins, weekly promotions, weekend promotions, and plenty more for you to enjoy too.

VIP Club

Casino Joy Casino runs a special VIP program where loyal players who regularly deposit and withdraw money can claim additional benefits. This includes a dedicated account manager, exclusive promotions, holiday packages, personal withdrawal service, personalised birthday presents, invitations to events, monthly VIP prize draws and so much more. However, it’s important to understand that you can only be invited to join the VIP program by the support team once you’ve met their requirements.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Casino Joy Deposits

Casino Joy accepts most major payment methods, allowing you to deposit using your preferred option. At the time of writing, you can deposit via the following methods:

  • VISA/MasterCard: Available instantly
  • Neteller: Available instantly
  • Skrill: Available instantly
  • Trustly: Available instantly
  • Boku: Available instantly
  • PayPal: Available instantly
  • Paysafecard: Available instantly

According to Casino Joy, all payment methods are completely free to use and you will not face any charges for making a deposit. However, it’s important to note that you must deposit a minimum of £10 for each method.

Casino Joy Withdrawals

With the exception of Paysafecard and Boku, you can use all of the above payment options for withdrawals. However, the time it takes for these payments to reach depends on the method used, for example:

  • VISA/MasterCard: Between one to three business days
  • Neteller: Almost instantly
  • Skrill: Almost instantly
  • Trustly: Almost instantly
  • PayPal: Almost instantly

Similarly to Casino Joy’s deposit options, there are no fees for requesting a withdrawal.

Account Verification

Under rules from the UK Gambling Commission, anyone who registers at an online casino must verify their account. Until this is done, you will be prohibited from depositing money into your account and wagering on games. So to start playing, you’ll need to provide Casino Joy with the following identificational documents:

  • ID: Driver’s license or passport
  • Address: A recent bank statement or utility bill

In some cases, you’ll also be asked to provide evidence of your payment method. This can include sharing scans or images of your credit and debit cards or screenshots of your bank or e-Wallet accounts. These documents must be uploaded through your account or sent to the customer support team on docs@casinojoy.com. Once they receive it, it will take between 48 and 72 hours for your account to be verified, allowing you to deposit and play.

Customer Support

Casino Joy prides itself on offering great customer support. If you encounter a problem or have a quick question, you can contact the site’s support team in three different ways. Firstly, you can call 0800 1700 602 (UK) or 00356 203 41518 (International), or you can email the team on support@casinojoy.com, docs@casinojoy.com and complaints@casinojoy.com. Alternatively, you can launch the Casino Joy live chat service, although you’ll need to be logged in to do so.

Casino Joy Live Chat: Our Experience

When we launched the Casino Joy live chat service, we were instantly greeted by a customer support agent. The agent we spoke to was incredibly friendly and helped answer all of our questions quickly. The agent went out of their way to help us and provided us with all the information we needed to solve our current issue, all the while retaining their friendly and welcoming nature. The other agents we spoke to offer similar levels of service, which was great to see.

So, if you do run into a problem or need some help with an issue, we do suggest you utilise the Casino Joy live chat service and speak to someone directly.

Security and Fairness

As mentioned above, Casino Joy holds valid licenses from the UK Gambling Commission and the Malta Gaming Authority. Acquiring a license from the Gambling Commission isn’t easy as casinos have to follow a strict set of rules and regulations, all of which are put into place to protect you and provide you with fair games. In addition to that, the casino is regulated by IBAS, a random number generator regulator, and it uses the latest encryption technology to keep you and your personal information safe from third parties.

Casino Joy on Mobile

Casino Joy, like most other Genesis Global Limited brands, is mobile-friendly. Since there is no Casino Joy mobile app, you are required to play in-browser. This is done by launching the Casino Joy mobile website in your smartphone’s internet browser and then logging in or registering if you haven’t done so already.

When you are logged in, you’ll be given access to the casino’s entire game catalogue. What’s more, you’ll be able to claim promotions, deposit and withdraw money, and contact customer support. However, we do have to point out that older games developed by Flash player may be incompatible with your smartphone device, meaning that these games can only be accessed on a desktop computer or laptop.

Final Thoughts

Casino Joy is an excellent online casino that offers players a wide range of games. The site provides players with two main welcome bonuses, although only one can be claimed, as well as several other promotions to keep long-term players busy. The VIP program also allows users to claim additional rewards, reinforcing loyalty at Casino Joy. The site accepts most major payment options without fees and processes withdrawals extremely quickly, preventing users from waiting long periods of time for their winnings.

Some users will take issue that there is no Casino Joy mobile app, but since we believe that playing in-browser is better we’re not too bothered about that. So, if you read our Casino Joy review and would like to try the online casino out yourself, why not register today and give it a go?

Frequently Asked Questions

Why should I register at Casino Joy?

As expanded upon in our review, Casino Joy offers a giant catalogue of games as well as short withdrawal times. The site also provides players with a generous welcome offer with low wagering requirements. Discover other reasons for registering at Casino Joy by reading our review here.

Where can I find Casino Joy bonus codes?

Unfortunately, there are no available Casino Joy bonus codes at the time of writing. However, this makes claiming bonuses much easier as you only need to meet the deposit requirements!

How do I access the Casino Joy live chat service?

The Casino Joy live chat service can only be accessed when you’re logged in. Once you are logged in to the online casino, simply click the question mark in the top left corner of the screen and then hit the ‘Chat’ button on the sidebar. From there, you’ll be asked to enter your email and name before the chat starts.

Where is the Casino Joy login button?

The Casino Joy login button can be found on the homepage at the top of the screen. When you click it, you’ll be asked to enter the username and password used when registering. After entering your details, just click the ‘Login’ button and that’s it – you’re in!

Does Casino Joy accept PayPal?

At the time of writing, Casino Joy does accept payments via PayPal in the UK. It also accepts a variety of other methods, including VISA and MasterCard debit and credit cards, Skrill, Neteller, Boku, Trustly and Paysafecard, and it allows you to select your preferred method.

What are Casino Joy's sister sites?

Casino Joy is owned by Genesis Global Limited, a firm which owns several other online casinos. This means that the Casino Joy sister sites are Casino Cruise, Genesis Casino, Pelaa, Sloty, Spinit and Vegas Hero. All of the Casino Joy sister sites offer a great collection of games and bonuses and are well worth registering.