The Gambling Commission has announced it’s suspended Bet-at-home.com Internet Limited’s operating licence.
The regulatory body made the announcement yesterday (July 7th), stating it’s suspended the operator in accordance with section 118 (2) of the Gambling Act 2005 over concerns that it may have been carrying out activities contrary to the Act and not in accordance with the conditions of its licence.
The Commission also suspects the operator of social responsibility and anti-money laundering failings, and it believes Bet-at-home may be unsuitable to carry on with its licensed activities.
As a result, the Commission has launched a review of the operator under section 116 of the Act, and it informed Bet-at-home that during the course of its suspension, they are expected to focus on treating customers fairly and keeping them informed of any developers that may impact them.
Despite the operator’s suspension, customers are still able to access their accounts and withdraw funds.
Bet-at-home.com Internet Limited operates bet-at-home.com, bet-at-home.co.uk, and uk.bet-at-home.com.
Visiting any of the above websites will display a message from Bet-at-home.com, which reads: “Dear players, our operations in the UK have been suspended by the UK Gambling Commission until further notice.
“You are not able to register, bet, play or deposit with us at the moment. Please rest assured that you can withdraw your funds at any time and pending winnings will be credited to your account.”
The operator ends the statement by explaining how customers can contact their support team: “Our customer service is at your disposal for any support or clarification you may need: simply contact us at firstname.lastname@example.org or use our live chat. We apologise for any inconvenience.”
The news comes after the Gambling Commission announced changes to its licensing process and after it suspended Goldchip’s operating licence. It also comes after the organisation credited developer Leap Gaming with a UK licence.