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Casino Review

Queen Vegas Casino UK

Queen Vegas Casino is an online casino owned by SkillOnNet that launched back in 2011. The site offers a varied catalogue of games which include slots, jackpots, video poker, table and live casino. It accepts most major payment options including PayPal and provides players with a range of casino promotions and bonuses.

The site possesses a valid license from the UK Gambling Commission (#39326) and it has partnered up with various gambling services and charities including BeGambleAware and GamSTOP to protect those at risk and promote responsible gambling. If you would like to know more about the site, continue reading our Queen Vegas review.

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Queen Vegas Welcome Offer

Anyone who registers at Queen Vegas can claim up to 25 Mega Spins on Spina Colada. According to the terms and conditions, a minimum deposit of £10 is required for the bonus, and you’ll receive one Mega Spin for every £1 wagered. What’s more, the winnings from the spins must be wagered 60x before anything can be withdrawn, and the Mega Spins must be used within 30 days.

Promotions And Bonuses

Free Spins No Deposit Bonus

Many online casinos reward customers for registering with no deposit bonuses of cash or spins. Unfortunately, there is no Queen Vegas no deposit bonus since all promotions require a deposit of £10 or more.

Bonus Code

A new trend in the online casino industry sees casino operators require customers to enter a special promo code or bonus code when depositing in order to successfully claim a promotion. Currently, there are no Queen Vegas bonus codes or Queen Vegas promo codes. This means you don’t need to enter anything to claim a promotion at the site.

Other Promotions

Alongside the Queen Play welcome bonus, the online casino also runs Daily Picks, which are daily promotions that offer a range of prizes, including deposit bonuses, spins, combination bonuses, and plenty more. This is great for long-term users as it gives you a reason to check back frequently.

VIP Club

Like most other SkillOnNet websites, Queen Vegas Casino UK runs an exciting VIP program where you can claim additional benefits and rewards. The program consists of six VIP Levels which each offer unique rewards but to reach each level, you will need to collect monthly VIP points. Take a look below:

  • Bronze: 0 – 400 monthly VIP points
  • Silver: 401 – 1,000 monthly VIP points
  • Gold: 1,001 – 2,000 monthly VIP points
  • Platinum: 2,001 – 20,000 monthly VIP points
  • Diamond: 20,001 – 80,000 monthly VIP points
  • Red Diamond: 80,001+ monthly VIP points

You earn VIP points as you play at the online casino but the rate at which you receive points differs depending on the game that is being played. To receive one VIP point, you will need to wager:

  • £20 on Slots, Doubles Heaven and Scratch Games
  • £40 on Hi & Lo and Let Them Ride
  • £60 on Caribbean Poker and Casino Hold’em
  • £80 on most table games and Video Poker
  • £160 on Craps and Pai Gow Poker

The benefits you receive differ depending on your VIP level. Some of them include special monthly bonuses, birthday gifts, faster withdrawals, higher deposit limits and a dedicated account manager.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Deposits

One of the benefits of playing at Queen Vegas Casino UK is that the online casino accepts most major payment methods, allowing customers to select their preferred options for deposits. At the time of writing, you can deposit via the following methods:

  • VISA/MasterCard: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • Trustly: Available instantly
  • PayPal: Available instantly
  • Paysafecard: Available instantly

While most of the above payment methods are free to use, Queen Vegas Casino UK does charge a 5% fee for deposits via Skrill and a 3.5% fee for withdrawals via Neteller.

Withdrawals

With the exception of Paysafecard, you can use all of the above payment methods for withdrawals. However, it’s important to understand that the time it takes for these payments to reach differs depending on the payment method used. Take a look below for more information:

  • VISA/MasterCard: Between two to seven business days
  • Skrill: Almost instantly
  • Neteller: Almost instantly
  • Trustly: Almost instantly
  • PayPal: Almost instantly
  • Bank Transfer: Between two to seven business days

According to Queen Vegas Casino, the site does not charge any fees for requesting a withdrawal, which is great.

Account Verification

Following rules from the UK Gambling Commission, anyone who registers at an online casino must verify their casino accounts. Until this is done, you will be prohibited from depositing money and wagering on casino games. To verify your account, you will need to provide Queen Vegas Casino with the following documents:

  • ID: Passport or driver’s license
  • Address: A recent utility bill or bank statement
  • Card: Scans or images of the front of your debit or credit card

If you are depositing and withdrawing via an e-Wallet, you will also be asked to provide Queen Vegas Casino with your account number or the email address attached to the account. The documents must be uploaded through the Queen Vegas Casino site and are generally verified within 48 hours. Once your account has been verified, then you will be able to deposit money and wager.

Customer Support

Queen Vegas Casino UK offers players great customer support. Users can contact the support team by emailing them on support@queenvegas.com or by launching the Queen Vegas live chat service. Both services are available 24/7 which means you can contact the team the second you encounter a problem.

Live Chat: Our Experience

When we launched the Queen Vegas live chat service, we were forced to wait several minutes for a support agent to respond. The agent we first spoke to was incredibly helpful and friendly, providing us with all the information we needed and answering all of our questions. Other agents we spoke to provided us with a similar experience, which was great.

If you do run into any problems when playing at Queen Vegas Casino UK, we suggest you utilise the Queen Vegas live chat service to receive quick replies and have your problem solved.

Mobile-Friendliness

Queen Vegas Casino UK was built with mobile-friendliness in mind. Since there is no Queen Vegas mobile app, you are required to play in-browser, done by launching the Queen Vegas mobile website in your smartphone browser. Playing in-browser allows you to access all of the site’s games, claim promotions, contact support and deposit and withdraw money, all without having to download anything to your smartphone.

However, it’s important to point out that older games developed with Flash player may be incompatible with your smartphone device. This means that these games can only be played on desktop computers or laptops.

Summary

Queen Vegas Casino UK is a great online casino thanks to its giant game catalogue, numerous promotions and bonuses, and excellent customer support. The site is mobile-friendly, which means it can be accessed anywhere, and it accepts most major payment options so players can select their preference when it comes to deposits and withdrawals.

However, we were disappointed with the overall lack of table and live games, and we dislike that the site charges high fees for depositing via Skrill and Neteller. Despite this, we still believe the site is a great online casino and if you agree with us after reading our Queen Vegas review, why not register at the site and try it out yourself?

Frequently Asked Questions

What is the Queen Vegas welcome offer?

At the time of writing, Queen Vegas Casino is offering newly registered players up to 25 Mega Spins on Spina Colada. More details on the casino’s welcome bonus can be found in our Queen Vegas review.

Where can I find Queen Vegas promo codes?

Unfortunately, there are currently no Queen Vegas promo codes. This means that you do not need to enter any special codes in order to receive a bonus, making it much easier for you to claim promotions.

Should I register at Queen Vegas Casino UK?

We believe that Queen Vegas Casino UK is well worth registering. As mentioned in our Queen Vegas review, the site offers a huge collection of games, numerous promotions and excellent customer support. If you’d like to find out more, read our full Queen Vegas review.

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