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PlayFrank Casino Review – 2020 Relaunch

Updated January 2020: PlayFrank Casino has re-opened in the United Kingdom under new casino operator Aspire Global. Players based in the UK can now re-register at PlayFrank Casino and play their favourite games. The casino closed its doors in 2019 after the UK Gambling Commission suspended PlayFrank’s previous owner’s gambling license.

PlayFrank is a modern online casino that received its UK gambling license in 2014 and relaunched in 2020 after briefly closing its doors in the UK. The site is now operated by Aspire Global (#39483) and is known for its bubbly colours, excellent user experience on both desktop and mobile devices and instant play functionality (no download).

What’s more, PlayFrank Casino has partnered with several leading gambling services and charities such as GamSTOP, GambleAware, and Problem Gambling Support to promote responsible gambling and help those in need. If you’d like to know more, continue reading our PlayFrank review.

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Pros & Cons

  • Huge collection of casino games
  • Lots of different payment options
  • Mobile-friendly and easy to navigate
  • Live chat not 24/7 and slow
  • Lack of table casino games
  • No mobile app

Welcome Bonus

New customers who register at PlayFrank Casino can claim a £100 welcome bonus plus 50 spins on various video slots. According to the terms and conditions, PlayFrank Casino requires a £20 minimum deposit and the bonus and winnings from the spins must be wagered 35x before anything can be withdrawn. All bonuses must be wagered within seven days.

Casino Software

The casino offers a wide range of casino games including slots, jackpots, live casino and table games. All of these games are provided by several well-known game operators including NetEnt, iSoftBet, Microgaming, Evolution Gaming, WMS, Quickspin, NYX and Playson.

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Game Selection

Slots

PlayFrank has a huge collection of slots, over 1,000 in fact! Browsing the casino, you’ll find you can play North Storm, Gonzo’s Quest, Dragon’s Fire, Finn’s Golden Tavern, Hot Spin Deluxe, Book Of Dead, Bonanza, Starburst, Finn And The Swirly Spin, Northern Sky, Jumanji, Jack and the Beanstalk, Steamtower, Jurassic Park, Cleopatra, Reel Steel, Thunderstruck II, Wins of Fortune, Kings of Chicago and much more.

If you’d like to make bigger wins, you can try playing PlayFrank’s selection of jackpot games which include King Cashalot, Treasure Nile, Tunzamunni, WOW Pot, Cosmic Fortune, and Leprechaun Goes to Hell. At the time of writing the total jackpot at PlayFrank was close to £500K British Pound!

Table Games

If you’re not fans of video slots you can always try out PlayFrank’s table game selection. This includes Solo, Baccarat, Vegas Single Deck Blackjack, Atlantic City Blackjack, Vegas Strip Blackjack, American Roulette, Sapphire Roulette, European Roulette, 10p Roulette, Roulette Pro, Roulette Royal, Jacks Or Better, and so many more.

Live Casino Games

For users seeking an authentic casino experience, you can try out live casino games where real dealers are streamed directly to you. The games offered include Blackjack, Baccarat, Roulette, The Strip Blackjack, Lightning Roulette, Immersive Roulette, Dream Catcher, Baccarat Squeeze, French Roulette, and more.

Promotions And Bonuses

Online casinos are popping up everywhere, and with the increase of competition, the operators have to come up with higher, better, and more frequent promotions to keep their players happy. PlayFrank understands the game and offers one of the most comprehensive and most significant bonus packages in the industry.

No Deposit Bonus And Free Spins

Many online casinos today offer new customers a no deposit bonus or free spins bonus. However, there is currently no PlayFrank Casino no deposit bonus and no PlayFrank free spins bonus. This is because the promotions currently available require a deposit of £10 or more.

Promo Code

A new trend in the online casino industry requires customers to enter a promo code or bonus code when registering in order to successfully claim a promotion. Luckily for you, there are currently no PlayFrank promo codes and no PlayFrank bonus codes which is great since you won’t be required to find special codes just to claim a bonus.

Other Promotions

Since PlayFrank Casino only just re-launched it doesn’t yet offer any other promotions. However, we believe that new promotions and bonuses will be added to the online casino over the next few weeks.

Tracks

January 2020 Update: PlayFrank Casino is no longer running its Tracks program but has launched a new VIP Club which you can read about further down.

The casino doesn’t stop here and offer something that they to call ‘Tracks.’ As a player at PlayFrank, you can tailor your experience in a way to get rewarded for the game(s) you like playing the most. Tracks are available on desktop and mobile and enable you to level up while playing your favourite online slot or tablet game. Each track comes with a different reward and the more you play; the more rewards are unlocked. Think bonus spins, bonuses, cash spins, cashback, and more. Whenever you feel in the mood for something different, just switch Tracks and get a different reward type.

VIP Club

Like all other Aspire Global casinos, PlayFrank Casino now runs a VIP Club consisting of seven VIP levels. Aside from the first, each VIP level requires a set number of VIP points which are earned by depositing and wagering on games at the online casino. The VIP levels and the points required for each are as follows:

  • New member: Zero points
  • Bronze: 10 points
  • Silver: 60 points
  • Gold: 350 points
  • Platinum: 1,000 points
  • Premium: Through a personal invitation
  • Prestige: Through a personal invitation

Each VIP level offers several benefits that improve with each higher level. Some of the benefits include free spins on Sundays, personal account managers, higher deposit and cash out limits, personalised bonuses, birthday bonuses, monthly cashback bonuses, and so much more.

PlayFrank Payment Options

Deposits

PlayFrank Casino accepts several notable payment options, allowing you to deposit in your preferred method. Right now, the site accepts the following methods:

  • VISA/MasterCard: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • PayPal: Available instantly
  • Paysafecard: Available instantly

PlayFrank Casino does not currently charge any fees for making a deposit, which is great.

Withdrawals

With the exception of Paysafecard, all of the above payment options can be used for withdrawals but the time it takes for the payment to reach you varies depending on the method used. If you’d like to know how long withdrawals may take, just look below:

  • VISA/MasterCard: Within three business days
  • Skrill: Within 24 hours
  • Neteller: Within 24 hours
  • PayPal: Within 24 hours

After requesting a withdrawal, all transactions will be held in a pending period for up to 24 hours. After this, the payments will be sent out to you and will be available within three business days. There’s a maximum withdrawal limit of £10,000 a week. While some casinos have a higher withdrawal limit per week, we feel that PlayFrank’s current limit is fair.

Account Verification

As part of the UK Gambling Commission’s rules, anyone who registers at an online casino must verify their account by providing the online casino with documents. Until this is done, you will be prohibited from depositing money and playing games. To verify your account, you simply need to submit the following documents to PlayFrank Casino:

  • ID: Your passport or driver’s license
  • Address: A recent bank statement or utility bill

The documents must be sent to PlayFrank Casino’s customer support team who will verify them and your account within several days. When this is done, you will be able to deposit money and play casino games.

Customer Support

PlayFrank Casino takes customer support seriously, believing in CARE (Customers Are Really Everything!). As a part of this, the online casino offers you several methods of contacting them including emailing them through a form on the website, calling them on 02033189367, and launching the PlayFrank Casino live chat. However, it’s important to note that all customer support services are only available between the hours of 6 AM and 11 PM every day.

Live Chat: Our Experience

When we opened the PlayFrank Casino live chat service we were asked to enter our email and name. After submitting this, the live chat service launched and we were asked to select a topic for our query. After doing this and messaging the service, we waited. After over 10 minutes of waiting, we received a reply from an agent who requested our username and full real name. The agent was incredibly slow at responding to our messages and made for a disappointing live chat service which we wouldn’t recommend to anyone in the state it’s in. However, the agent was incredibly friendly and answered all of our questions, which was great.

Overall, our experience with the PlayFrank Casino live chat service was disappointing. We believe this is down to the switch from EveryMatrix to Aspire Global and will re-evaluate the live chat service in the coming weeks.

PlayFrank Mobile Casino

At SmartphoneCasinos.co.uk, we’re all about the mobile experience of online casinos. No site will pass our rigorous testing without offering a seamless experience across multiple devices such as iPhone, iPad or Android-powered phones and tablets. We don’t have to tell you that PlayFrank excels in this category.

Although PlayFrank Casino doesn’t offer a mobile app, the site was built with mobile-friendliness in mind. This means that the site is tailored to smartphones and tablet computers and its HTML5 interface allows you to play instantly in your mobile browser whether you own an iPhone, Samsung Galaxy or Windows phone.

To do this, all you need to do is load up the PlayFrank Casino mobile website in your smartphone’s web browser and then log in or register. From there, you will be able to play a wide selection of PlayFrank casino games, make deposits and withdrawals, claim bonuses, and contact the PlayFrank support team. However, it’s important to point out that older games developed with Flash will be incompatible with your smartphone device. Thankfully, most games are mobile-friendly and ready to play on-the-go.

Sister Sites

Since PlayFrank Casino is now operated by Aspire Global, the online casino has several notable sister sites. Right now, the PlayFrank sister sites include Generation VIP, Karamba, Barbados Casino, Chilli Spins, Cashiopeia, Casiplay, Mr Play, Prime Slots, Trada Casino, Winner’s Magic, Wixstars, Play Club, and more. If you enjoy playing here, we suggest you try out Generation VIP and Winner’s Magic, both of which offer a great selection of casino games and promotions.

Summary

PlayFrank Casino offers a superb gaming experience whether you’re at home or on-the-go. The wide range of online casino games including brand new releases and the one of a kind search functionality makes trying out new games a fun and quick experience. The site also offers a generous welcome bonus, as well as a fun VIP Club where you can earn additional rewards and benefits. If that isn’t enough, the casino accepts most major payment options and processes withdrawals incredibly quickly too.

However, we were disappointed with the PlayFrank Casino live chat service as we were forced to wait several minutes to receive a reply and encountered slow service. We believe this is due to PlayFrank’s recent move from EveryMatrix to Aspire Global, but we hope this improves within the following weeks. Despite this, we believe that the relaunched PlayFrank Casino is just as good as it was under EveryMatrix and well worth registering. If you’ve read through our PlayFrank review and would like to try the site out yourself, you couldn’t have chosen a better time!

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