Energy Casino Review

Energy Casino is an online casino that launched back in 2013. The site offers well over 500 different casino games including slots, table and live casino games from several leading developers. It also allows users to wager on various real-life sports activities and virtual events too.

Owned by Probe Investments Limited, the online casino possesses a valid license from the UK Gambling Commission (License #39325). It’s also partnered with GamStop to promote responsible gambling and won Malta’s iGaming Excellence Awards, the SBC Rising Star Award and was shortlisted for the Global Gaming Awards in 2017.

It’s time to take a closer look at the casino and see what it has to offer.

Sports Betting

Players can check out Energy Casino’s sister site EnergyBet which runs a sportsbook section, allowing users to wager on sports events and activities. This includes ice hockey, formula 1, rugby, cycling, snooker, football, tennis, baseball, volleyball, American football, NASCAR, table tennis, surfing, chess, golf and so much more.

Users can also make political bets such as the winner of the next UK General Election, winners of Australian elections and the winner of the Danish election. Along with this, users can wager on award shows, wager on serialised television shows and reality television shows.

Virtual Sports

In addition to wagering on real-life events, users can also wager on virtual activities. This includes virtual football, horse racing, greyhound racing, speedway racing, cycling and tennis. These games and events occur every few minutes and are available 24/7, meaning you can wager as much as you like.

In addition, the virtual sports games feature high-quality graphics and authentic sound effects. All of this helps make the virtual experience much more authentic and immersive.

Promotions and Bonuses

Welcome Bonus

Energy Casino is giving all new users a generous welcome package consisting of two bonuses. The first is a 100% deposit match bonus of up to €200 and the second is a 50% deposit match of up to €200. As per the terms and conditions, a deposit of €10 or more is required to claim the bonus. What’s more, the first bonus combined with its deposit must be wagered 25x and the second bonus combined with its deposit must be wagered 30x.

If this doesn’t appeal to you, you can instead enjoy a 25% cashback welcome bonus of up to £100 on Evolution live casino games. To claim this, you must bet a minimum of £5 and play a minimum of 50 rounds on your first day of claiming the bonus.

Other Promotions

In addition to the above bonuses, Energy Casino offers weekly reload deposit bonuses on select games, and it allows you to win double the usual amount of EnergyPoints when playing the Game of the Week.

The website also runs an EnergyPoint promotion in which you claim EnergyPoints for all wagers placed on games. The points you collect vary depending on which game you’re playing. These points can be converted into cash or EnergySpins for additional rewards.

No Deposit

Many gamers enjoy claiming no deposit bonuses at online casinos as it doesn’t require you to make any deposits. However, these bonuses can be extremely hard to find due to their high wagering requirements.

At the time of writing, Energy Casino doesn’t offer a no deposit bonus. All of the bonuses offered at the site require a minimum deposit of £10.

Promo Code

If you’ve played at multiple casinos or have browsed through many of them, you may have noticed that some online casinos require users to use a promo code when they claim a bonus or promotion. Many people have been asking whether or not Energy Casino offers bonuses via promo codes and we’ve found some websites reporting that the site does.

However, we’ve looked into these promo codes and found that they do not work. All bonuses at Energy Casino are automatically credited to your casino account. If Energy Casino ever introduces promo code bonuses, we’ll be the first to let you know.

Free Spins

Free Spins are popular bonuses at many online casinos. After browsing around, you may have found that some online casinos offer free spins to users for registering or offer a free spins bonus that can be claimed later. Unfortunately, Energy Casino doesn’t offer any free spins as all of the site’s current promotions involve bonus funds.

If this changes at a later date, we’ll be sure to update the page.

VIP Club

Energy Casino also runs a special VIP Club. Users who join the VIP Club can enjoy exclusive bonuses, promotions, competitions, real-world event invitations and so much more. However, you can only join the VIP Club by invitation.  According to Energy Casino’s terms and conditions, you’ll be contacted by the support team once your casino account has fulfilled specific criteria.

If you’re wondering what it is, Energy Casino has provided some hints, stating that users who play regularly at the casino will be more likely to be invited. In addition, users who play various games (Slots, table and live casino) and take advantage of the sports betting section will be more likely to receive an invite.

Payment Options

Deposits

Energy Casinos accepts numerous payment options, allowing you to deposit in the method you prefer. At the time of writing, you can deposit using:

• VISA / MasterCard: Available instantly
• Paysafecard: Available instantly
• Trustly: Available instantly
• Neteller: Available instantly
• Skrill: Available instantly
• EcoPayz: Available instantly

According to Energy Casino’s terms and conditions, users must deposit a minimum of £10 and deposits are credited to your casino account within 60 minutes.

Withdrawals

With the exception of Paysafecard and Trustly, all of the above payment options can also be used for withdrawals, though they take some time before they’re processed and reach your bank account. To check how long withdrawals at Energy Casino take, check below:

• VISA / MasterCard: Up to five business days
• Neteller: Available instantly
• Skrill: Available instantly
• EcoPayz: Available instantly
• Bank Transfer: Up to five business days

According to an Energy Casino customer support agent, Energy Casino processes withdrawals for three days before sending them to your bank account, though the firm does try and process them immediately. While Energy Casino doesn’t charge any additional fees for deposits and it may charge you a fee for requesting withdrawals.

Players get one free withdrawal a week but Energy Casino will charge a fee of £5 for every other withdrawal requested in the same week. In addition, all withdrawals must be £20 or more and you must use the same method for withdrawals as you used for deposits.

Banking Security

Energy Casino takes your security and safety seriously. The site uses the same level of security found at a bank including Secure Socket Layer (SSL) encryption, up-to-date security software and it follows strict data protection procedures. Customer support agents also work hard to monitor the transactions made through the website to help prevent fraud.

Source of Funds

All online casinos providing services to players based in the United Kingdom must verify their identity and source of funds as required by the UK Gambling Commission. After requesting your first withdrawal or depositing a certain amount of money, Energy Casino will ask you to verify your identity.

When this happens, you may be asked to provide your passport, driver’s license or national identity card along with a copy of a recent utility bill or bank statement. You may also need to provide a copy or scan of the card you used to deposit at the casino.

This can greatly slow down the time it takes for your first withdrawal to complete as the casino will pause the transaction as it verifies your identity. To help speed things up, we suggest you contact customer support and begin verifying your identity as soon as you can. That way it’s all done and ready by the time you request a withdrawal.

Customer Support

When playing at an online casino, no matter what website or brand, you’re eventually going to run into a problem, glitch or have a question that needs answering. Luckily enough, you can contact Energy Casino in a number of different ways including:

• Phone: You can call +48 22 125 5116 or +44 20 808 958 87
• Email: You can email support@energycasino.com or through the site’s contact form
• Live Chat: You can launch the casino’s live chat service

Sadly, the casino doesn’t offer 24/7 customer support and can only be reached between the hours of 9 AM to midnight Monday to Friday and between 1 PM and 9 PM on weekends.

When we first launched Energy Casino’s terms and conditions, we were instantly greeted by a customer support agent. They provided us with the information we required and didn’t hesitate to help us further. However, we found that their response began to slow down as we continued to ask questions. We found that our chat with a second support agent was much better, the agent was quick to respond and provided helpful answers.

If you run into an urgent problem that needs sorting ASAP, we suggest you try and call the customer support team on one of their three numbers. This is because we felt that Energy Casino’s agents on live chat were somewhat vague and slow at responding.

Mobile-friendly

Energy Casino is mobile friendly and since most games today are built using HTML technology, they can be played in-browser. This means you don’t need to download a dedicated app that takes up additional phone storage, you only need to launch your phone’s browser, load up the casino site and begin playing.

This is great for people who are always moving or enjoy playing on-the-go or from the comfort of their own home. It’s easy to use, easy to do and fun to play.

Sister Sites

Energy Casino is owned by Probe Investments Limited. The firm also owns Energy Casino’s sister website, EnergyBet where players can wager on sports events and games, as detailed above. Other than that, Energy Casino isn’t related to any other websites.

Summary

Energy Casino is a great online casino to join if you like playing slots, table and live casino games. It’s also great for anyone who enjoys wagering on sports activities. You’ll find games from numerous providers and you’ll also be able to claim various bonuses or take part in the casino’s exciting tournaments.

Sadly, we feel that the level of service from the customer support agents on live chat was disappointing. From our experience, it was a mixed bag as the first agent was vague and unhelpful while the second went out of their way to answer our questions and help us. Meanwhile, Energy Casino’s payouts take longer than most other casinos which can be a frustrating experience for many players.

However, if you’re happy to wait, don’t mind the customer support and enjoy the games, sports betting and promotions that Energy Casino offers, why not register at the site and try it out today?