Chilli Spins Casino – Review

Chilli Spins is a brand new online casino that launched at the end of 2019. The site offers a great collection of casino games as well as various promotions and bonuses. If you’d like to know more about what the casino offers, continue reading our Chilli Spins review.

Welcome Bonus

New players who register at Chilli Spins Casino can claim a 100% match bonus of up to £50 plus 25 spins on Starburst. According to the terms and conditions, a £20 minimum deposit is required to qualify for the promotion. What’s more, winnings from the spins and the welcome bonus must be wagered 35x before anything can be withdrawn. The bonuses must also be used and wagered within 21 days of being credited to your account of they are forfeited.

Chilli Spins: Everything You Need To Know

Chilli Spins Casino is operated by Aspire Global International Limited and is regulated by the UK Gambling Commission (#39483). The website offers hundreds of fun and exciting casino games including video slots, table games, scratchcards, jackpots, and live casino content.

The online casino has also partnered with several gambling charities and services such as Problem Gambling Support, GamSTOP and GambleAware. It’s also regulated by iTech Labs to provide the utmost security and safety.

Promotions And Bonuses

Free Spins And No Deposit Bonus

Many online casinos now give new customers a free spins bonus or no deposit bonus as a reward for signing up. Unfortunately, this site is not one of them. At the time of writing, there is currently no Chilli Spins free spins bonus, nor a Chilli Spins no deposit bonus. However, the site does run an extensive VIP scheme giving you a chance to claim more bonuses and perks.

Promo Codes

We’ve noticed that dozens of online casinos now require customers to enter a special promo code or bonus code when depositing in order to claim a promotion. At the time of writing, however, there are currently no Chilli Spins promo codes nor any Chilli Spins bonus codes.

Other Promotions

In addition to the VIP scheme and welcome bonus, every Sunday Chilli Spins will give a selection of free spins to all players who made a deposit in the last 14 days. The spins can only be used on select games and expire after 24 hours if unused. Winnings from the spins must be wagered 50x before anything can be withdrawn.

VIP Club

As mentioned, Chilli Spins also runs a VIP scheme which consists of seven VIP levels. You can climb through these levels by earning VIP Points at a rate of one VIP Point for every £40 wagered on games. The number of VIP Points needed to reach each VIP level is as follows:

• New Member: 0 VIP Points
• Bronze: 10 VIP Points
• Silver: 60 VIP Points
• Gold: 350 VIP Points
• Platinum: 1,000 VIP Points
• Premium: Personal invitation only
• Prestige: Personal invitation only

The perks and bonuses received as part of the VIP scheme changes depending on your level but generally includes faster withdrawals, free spins on Sundays, higher deposit and payout limits, personalised bonuses, personal account managers, and cashback bonuses. Each VIP level also has a unique redemption rate, allowing you to convert VIP Points to cash bonuses.

Payment Options

Deposit

Chilli Spins Casino accepts a wide range of payment options and allows customers to select their preferred payment options for deposits. Right now, the methods accepted include:

• VISA/MasterCard: Available instantly
• PayPal: Available instantly
• Skrill: Available instantly
• Neteller: Available instantly
• Paysafecard: Available instantly
• Wire Transfer: Available instantly

All payments appear instantly in your Chilli Spins account and there are no fees for making a deposit at the online casino.

Withdrawal

With the exception of Paysafecard, you can use all of the above payment options for withdrawals. However, the time it takes for these payments to reach you depends on the method used. Take a look below to find out more information:

• VISA/MasterCard: Between six to eight business days
• PayPal: Within three business days
• Skrill: Within three business days
• Neteller: Within three business days
• Wire Transfer: Between six to eight business days

Similarly to the deposits, there are no fees for requesting a withdrawal, which is great. However, all withdrawals are held by the casino in a processing state for 48 hours before they are sent out to you.

Account Verification

Users who register with a new online casino are required to verify their account. Until this is done, users will not be able to deposit or play games at the online casino. To do this, you will need to provide the following documents to the Chilli Spins support team:

• ID: Driver’s license, passport or birth certificate
• Address: A recent utility bill or bank statement

The documents must either be emailed to the Chilli Spins support team, uploaded through your account or posted to the casino’s head office in Malta. Once your documents have been analysed by the support team and your account verified, you will be free to deposit money and play games as much as you’d like.

Customer Support

Chilli Spins Casino believes in CARE (Customers Are Really Everything) and so offers three main ways to contact the support team. You can either launch the Chilli Spins live chat service, email the team through a form on the site, or call them on 02033 189 367. Unfortunately, the Chilli Spins support team is not available 24/7 and can only be contacted between 6 AM and 11 PM seven days a week.

Live Chat: Our Experience

When we opened the Chilli Spins live chat service we were asked to enter our name and email address before selecting a topic. After this, the live chat service launched and we were greeted by a robot who asked us to type our question out. Unfortunately, it was several minutes before we received any reply from a Chilli Spins support agent, which we found to be extremely frustrating and disappointing.

It took around 10 minutes for an agent to respond to our first message and the agent welcomed us to the service before asking us to confirm our full name, username and date of birth. Throughout the conversation, the agent provided us with all of the information that we needed and answered all of our questions, but we did have to wait several minutes at a time for replies.

Other agents we spoke to offered a similar level of service as we were again forced to wait for replies. However, most agents were friendly, helpful and answered all of our questions. If this sounds too frustrating for you, there are other options available including a telephone and email service.

Mobile-Friendliness

Chilli Spins is a mobile-friendly online casino but since there is no official mobile app, you are required to play in-browser. This is done by loading up the Chilli Spins mobile website in your smartphone device and then singing in or registering. Once you’ve done that, you can access the casino’s game selection, deposit and withdraw money, claim bonuses, and contact the customer support team.

However, it’s important to point out that older games developed with Flash player may not be compatible with your smartphone device. Thankfully, most modern-day games are supported on mobile devices which means you’ll still have a wide range of content to play and enjoy.

Sister Sites

As mentioned, Chilli Spins is operated by Aspire Global International Limited, an online casino operator that owns dozens of other sites. This means that the Chilli Spins sister sites are GenerationVIP, Karamba, Neptune Play, Crazy Scratch, Prime Winners, Scratch Stars, Viking Slots, Superspins, Cashiopeia, Jambo Casino, Mr Play, PlayFrank, Queen Play, WixStars, BetRegal, Winners Magic, and so many more.

If you enjoy playing here, we suggest you try out Chilli Spins sister sites PlayFrank and Mr Play, both of which offer a wide selection of games as well as numerous bonuses and promotions. If you’d like to know more about the Chilli Spins Casino sister sites, you can click the links below.

Summary

Chilli Spins is an excellent online casino that offers a wide selection of casino games. The site offers players video slots, jackpots, scratchcards, table games, and live casino content too. What’s more, the site offers a generous welcome bonus as well as an exciting VIP scheme in which you can earn additional perks and bonuses for playing regularly. On top of all that, Chilli Spins accepts most payment options and allows you to select your preferred method.

However, we believe that most readers will be disappointed that the online casino doesn’t offer a mobile app and that it takes considerably longer to process and pay withdrawals compared to most other online casinos. Some users may also be left disappointed with the selection of table games. Despite this, we still believe that Chilli Spins is worth registering and trying out.