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Casino Review

Cashino Casino

Cashino is an online casino that launched back in 2014. The online website offers a huge collection of online casino games, including slots, jackpots, table and live casino games. In addition, Cashino Casino also accepts most major payment methods and offers a great range of promotions and bonuses.

The website, which is owned by Merkur Interactive, possesses a valid license from the UK Gambling Commission (License #44908) and it has partnered with services and charities such as GamCare, GamSTOP and BeGambleAware to promote responsible gambling. If you’d like to find out more about the online casino, continue reading our Cashino review.

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Brick-And-Mortar Cashino Gaming

Cashino is also a chain of small betting shops located throughout the UK, normally found on high streets. These brick-and-mortar stores generally offer slot machines and Cashino Gaming shops are regarded for their friendliness and emphasis on low-stake gaming.

At the time of writing, there are over 148 high street Cashino Gaming shops, all owned by Merkur Interactive Malta PLC. Prior to this, the chain of shops were owned by Praesepe Holdings Ltd which is owned by German gambling firm Gauselmann.

Promotion And Bonuses

Cashino Welcome Bonus

Anyone who registers at Cashino Casino can claim a generous bonus of up to 40 free spins for depositing £10 or more. According to the terms and conditions, winnings from the spins must be wagered 20x before anything else can be withdrawn. There’s also a maximum withdrawal limit of £50 on the free spins winnings.

Previous Sign-up Offer

Cashino UK is rewarding new players with a generous welcome package that consists of three different bonuses. Once registered users who deposit a minimum of £10 can claim a 100% match of up to £50 plus 50 spins on Age Of The Gods: God Of Storms, Fields Of Fortune, Frankie Dettori’s Magic Seven, Gladiator, Neon Life and Wild Beats. On the second and third deposits, users can claim a 50% match of up to 100% with 50 spins. This means the total maximum bonus you can claim from Cashino is £250 plus 150 spins.

According to the terms and conditions, the bonus funds will need to be wagered 35x each before they can be withdrawn and this must be completed within 30 days of the bonuses being credited to your account. If you fail to complete the wagering requirement, the bonus funds will expire. The spins, meanwhile, must be used within seven days of being credited and winnings from the spins must be wagered 35x before anything can be withdrawn.

Free Spins No Deposit Bonus

Many of you may have noticed that some casinos are now giving out no deposit bonuses consisting of free spins or cash bonuses to new customers. However, there is no Cashino no deposit bonus as all promotions on the website requires you to deposit.

Promo Code

A new trend has seen some online casinos require players to enter a special code when depositing in order to claim a bonus. However, there are no Cashino promo codes as all bonuses are instantly credited to your account once you’ve fulfilled all requirements, such as depositing or playing specific games.

Other Promotions

In addition to the welcome package, Cashino UK also runs several promotions. This includes their Free Spin Club where users can claim up to 25 spins by making one or more deposits and meeting the wagering requirements every week between Monday and Sunday. The amount you deposited and wagered will dictate what your spins are valued at, between 25p to £1.

Another current promotion at Cashino Casino UK allows users to claim a 10% cashback bonus of up to £250 on your losses. Each week, you can earn cashback on your losses made on all non-jackpot slots up before Thursday. The cashback funds will be credited within 24 hours with a maximum of £250 on offer.

Lastly, Cashino is running a £1,500 cash giveaway. Every day, Cashino UK will offer one random player a £50 bonus but if that player doesn’t log-in and claim the award, the prize will roll over to the next day, meaning the next randomly selected user can win £100 if they log in and accept the prize and so on. To win, all you need to do is log-in to the Cashino and check the cash giveaway table for your name, if you see it you’ll need to contact the customer support team to win your bonus.

VIP and Loyalty Program

While many online casinos run VIP and loyalty programs to reward players, Cashino Casino does not currently have a rewards program. Instead, the online casino focuses on treating all customers equally. While this can be disappointing, particularly for long-term players, the online casino offers a range of other promotions and bonuses to keep your interest.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Cashino Deposits

One of the reasons Cashino UK is so popular is because the online site accepts most major payment options, allowing users to deposit in their preferred methods. At the time of writing, the accepted payment options include:

  • VISA/MasterCard: Available instantly
  • Paysafecard: Available instantly
  • Neteller: Available instantly
  • Skrill: Available instantly
  • Bank Transfer: Available instantly

According to Cashino Casino UK, the site does not charge anything for deposits.

Cashino Withdrawals

Excluding Paysafecard, you can use all of the above payment options to make a withdrawal at the online casino. However, the time it takes for a withdrawal to reach depends on the method used, for example:

  • VISA/MasterCard: Between three to five business days
  • Neteller: Available instantly
  • Skrill: Available instantly
  • Bank Transfer: Between three to five business days

However, it’s important to understand that you must use the same deposit method to withdraw. Cashino Casino does not allow users to deposit via one method and withdraw via another, it must all be done through the same method. If Cashino cannot use the same method, it will prompt you for a second method.

Meanwhile, Cashino currently only allows a maximum of 30 free withdrawals a month. If you go over this limit, Cashino will impose a withdrawal processing fee of 5% of the transaction but no less than £5 will be charged for each withdrawal.

Account Verification

After registering at Cashino Casino UK, you’ll be required to verify your account by providing the online casino with documents. This can include:

  • Identity: A passport or driver’s license
  • Address: A recent utility bill or bank statement no older than three months

The documents that function as proof of your address must contain your name and address. According to Cashino, these documents must all be sent to the customer support team at support@cashino.com. Your account will remain temporarily suspended until you have successfully verified it.

Customer Support

Cashino Casino takes pride in its customer support. The online casino provides users with three methods of contacting the customer support team, either by launching the Cashino live chat service, email the team on support@cashino.com or calling the team on 0800 0852 250.

However, it’s important to note that the Cashino customer support team is only available between 1 and 10 PM Monday to Sunday. This heavily restricts the time you can contact the support team, particularly if you enjoy playing at late night or early in the morning.

Cashino Live Chat: Our Experience

When we launched the Cashino live chat service, we were immediately greeted by a support agent. We found that the Cashino live chat service was great, the agents were incredibly helpful and friendly, and they went out of their way to help us or answer our questions.

If you do run into a problem when playing at Cashino Casino, we suggest you contact the customer support agent through the Cashino live chat for help. You’ll be greeted by the friendly and welcoming support agents who will do everything they can to help sort your problem or answer your question.

Cashino Mobile Casino

Cashino Casino is mobile-friendly and it allows users to play at the site whenever and wherever they want. There are two ways of playing on mobile, either in-browser or by downloading the Cashino app from the Apple App Store or the Google Play Store. The Cashino app allows you to play your favourite games, make deposits and withdrawals, contact the support team as well as find brick-and-mortar Cashino shops. However, it’s important to remember that download the Cashino app will take up additional storage on your smartphone device, space which could otherwise be used for something else.

Alternatively, you can play in-browser. This means you simply play through your phone’s internet browser, done by launching your browser, loading up the mobile casino site and then logging or registering. Once this has been done, you’ll be able to do everything you can on the Cashino app but without having to download anything.

It’s worth noting that older games built with Flash technology are generally incompatible with most smartphone devices. This means that those games will not be accessible on your smartphone and can only be played on laptops or desktop computers.

Final Thoughts

Cashino Casino is a good online casino. The site is mobile-friendly for users choosing to play in-browser and offers a great selection of Playtech games, as well as a generous welcome package and several other bonuses and promotions. However, we dislike that the customer support opening times are limited and the lack of accepted payment options. In addition, it would be great to see Cashino offer games by other providers and run a loyalty or VIP scheme where players can be rewarded for remaining loyal to the site.

Regardless, Cashino is a decent online casino and is a great choice for first-time players. However, the lack of game providers and loyalty rewards will eventually cause players to turn to other online casinos, which could become a problem in the future. Still, if you’ve read our Cashino review and would like to check the online casino out yourself, why not try it today?