A Betfred customer is suing the bookmaker after the latter refused to pay out a jackpot win of £1.7 million.
This year in January, Andrew Green briefly became a millionaire after landing the jackpot prize while playing Playtech‘s Frankie Dettori’s Magic Seven on Betfred’s website. He spent as much as £2,500 celebrating before he was told five days after his win that there had been a software malfunction when he was playing the game. Betfred told Green he would not be receiving the winnings as a result.
The 52-year-old is now taking the bookmaker to High Court for voiding the payout. He said he started playing the game with £100 deposit and had been playing for six hours before hitting the jackpot.
“Even if there was a malfunction that is not my fault – all I could do was press a button,” said Green.
According to Green’s solicitor, although Betfred has received multiple requests to provide evidence of the computer glitch, it still refused to do so. A preliminary hearing on the case was held in the High Court earlier this week.
“Unfortunately, and as Mr Green is aware, a new game release…suffered a software malfunction in January this year and no legitimate jackpot win occurred,” said a Betfred spokesperson in a statement.
“Given that Mr Green is currently exploring his legal options, it would be inappropriate for us to comment further,”