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Casino Review

WinStar Casino Review

*Update September 2019* WinStar Casino has announced that it will be ceasing operations on October 1st. We urge all players to immediately contact WinStar customer support to withdraw any remaining funds from their account. If you want to look for an alternative casino, find one here.*

WinStar Casino is an online casino that offers a great selection of games including slots, jackpots, table and live casino games. The site also offers several exciting promotions and a great rewards program.

The online casino possesses a valid license from the UK Gambling Commission (License #2604) and it has partnered up with several gambling charities such as BeGambleAware and GamStop to promote responsible gaming. If the online site sounds interesting, continue reading our WinStar Casino review to find out more.

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Promotions and Bonuses

Welcome Package

WinStar Casino also offers a generous welcome package. New users who register at the online casino can claim a 100% bonus match of up to £100 plus 100 bonus spins. In addition, users can claim a 50% bonus match of up to £150 on their second deposit.

According to the terms and conditions, you must deposit a minimum of £10 and wager the bonus funds 45x before you can withdraw it. In addition, users who deposit via Skrill and Neteller are not eligible for the offer and the bonus funds and spins expire after seven days. Meanwhile, the bonus spins, which can only be used on Starburst, Gonzo’s Quest, Berry Burst, Finn & The Swirly Spin and Pyramid Quest, are credited in 20 batches across four days from the day you deposited.

No Deposit Bonus and Free Spins

While many casinos offer new customers a no deposit bonus or a selection of free spins for successfully completing the registration form or verifying your mobile number, WinStar Casino does not. The online casino doesn’t currently offer a no deposit bonus or any free spins. All bonuses at WinStar Casino require a deposit.

Bonus Spins

However, WinStar online casino is running three promotions offering bonus spins. The first promotion offers 310 bonus spins on Reel Rush, Strolling Staxx, Berryburst MAX, Stickers and Aloha! Clusters Pay to users who wager a total of £30 on slots once. You’ll automatically be credited 10 bonus and will continue receiving batches of 10 bonus spins every day for the rest of the month. According to the terms and conditions, however, the spins are only valid for 24 hours and winnings from the spins have a wagering requirement of 30x.

The second promotions see WinStar Casino offering you 20 bonus spins on Golden Grimoire. To claim the spins, you’ll need to deposit £40 and wager it all on the same game. The 20 spins will be credited to your account, are valid for seven days and have a wagering requirement of 30x. Users who deposit via Neteller and Skrill are not eligible for the spins.

The third and final promotion rewards you with 20 bonus spins for depositing and wagering £20 on Neptune’s Quest. The bonus spins can only be used on Gonzo’s Quest, Starburst, Pyramid Quest for Immortality, Finn and the Swirly Spin and Berryburst. In addition, the spins are only valid for seven days and winnings must be wagered 30x before they can be withdrawn.

Cash Bonus

WinStar online casino is also giving a small £5 bonus for users who deposit and wager £50 on roulette. The terms and conditions state that the bonus must be wagered 30x within seven days before it can be withdrawn.

Promo Code

While some online casinos require you to enter a promo code or bonus code when depositing to claim a bonus, WinStar online casino does not. This makes claiming bonuses and other promotions much easier.

Loyalty Program

In addition to the above promotions, WinStar online casino also runs a loyalty program. As you play at the site, you’ll collect Star Points which can be redeemed for cash bonuses and other prizes in the Star Points Store. You earn points for wagering on different games:

  • Slots: One point for every £5 wagered
  • Roulette, Keno and other fixed-odds games: One point for every £10 wagered
  • Blackjack, Baccarat, Craps and Poker: One point for every £25 wagered
  • Slots with gamble features: Zero points

The loyalty program features 10 different levels and the higher your level, the bigger the rewards are. The 10 levels in the loyalty program are Starless, White, Blue, Green, Yellow, Orange, Red, Purple, Silver, Gold and Black; the highest level. While the Star Points don’t expire, you’ll have to continuously match or increase the number of Star Points you earn in order to remain on your current level. Failure to do so will cause you to drop a level.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Deposit

WinStar online casino accepts most major payment methods, allowing you to deposit however you like. At the time of writing, the casino accepts:

  • VISA / MasterCard: Available immediately
  • PayPal: Available immediately
  • Skrill: Available immediately
  • Neteller: Available immediately

According to a customer support agent, WinStar online casino does not charge any fees for deposits.

Withdrawal

You can use the above payment options for withdrawals too but the time it takes for the payments to reach you differs depending on the method used. Take a look below for more information:

  • VISA / MasterCard: Between three to five business days
  • PayPal: Within 24 hours
  • Skrill: Within 24 hours
  • Neteller: Within 24 hours

Like with its deposits, WishStar casino doesn’t charge any fees for withdrawals but the site does suggest you check with your bank. Before withdrawals are sent to you, they’re held in a pending state for 72 hours while the casino’s security team reviews the request.

Source of Funds

At some point, WinStar Casino will ask you for information on your source of funds. The casino asks this under the rules of the UK Gambling Commission and generally when you’ve hit a certain deposit or withdrawal threshold. When this happens, you’ll need to provide the casino with documents explaining the source of your gambling funds. The documents you must send can include:

  • Recent payslip or employment contract
  • Bank statements that show consistent income
  • Recently filed business accounts
  • Documents confirming the sale of a house or shares or large wins from an award or gambling site

While you can still play at WinStar Casino after receiving a request for this information, the site will eventually suspend your account if you fail to provide evidence. We suggest you try and provide the casino with the evidence as soon as you can.

Customer Support

If you run into a problem when playing at WinStar Casino, you have nothing to worry about. There are three ways of contacting the customer support team, either by calling +44 (0)203 582 6986, emailing contact@winstar.com or launching the site’s live chat service.

Live Chat: Our Experience

When we launched WinStar’s live chat service, the customer support agent immediately answered our question. However, they didn’t welcome us at all to the service, which we found strange. After answering our initial question, we asked a follow-up and the agent disappeared for several minutes. Later on, the same agent ended our conversation early when we disagreed over previous messages. However, the other customer support agents we spoke to were much friendlier and helpful.

If you do run into a problem and need it sorted quickly, we suggest you use the site’s dedicated live chat service. Just don’t expect the best customer service when doing so.

Mobile-Friendliness

WinStar Casino is mobile-friendly and can be played in-browser on mobile devices or through a dedicated mobile app. The mobile site works similar to the desktop website, allowing you to play your favourite casino games, claim bonuses and promotions contact customer support. It’s easy to swipe and tap through the casino website here, which is great for users who enjoy gaming on-the-go.

The WinStar mobile app works in a similar manner, allowing you to play games, claim bonuses and much more. It can be downloaded on the Apple App Store and the Google Play Store. However, it’s important to point out that downloading the app will take up storage on your device whereas playing in-browser does not.

Also, older games built with Flash are now incompatible with most mobile devices so the mobile app and site may be missing several games.

Summary

WinStar is a great online casino to play at. It offers a wide collection of games as well as some fun and exciting promotions and bonuses. There’s enough here to keep both first-time and regular players interested which is excellent. However, we do have to point out that many users may be disappointed that the site doesn’t offer Microgaming, Yggdrasil, Thunderkick and other games.

In addition, we felt that WinStar’s customer support was disappointing. The agents didn’t try hard to make us feel welcomed and we felt that WinStar’s agents were trying to rush through the conversation by providing us with answers and ending the conversation or ignoring us for several minutes. It’d be great to see this improve in the future.

Despite this, WinStar is a nice, easy-to-use and fun casino. If it sounds interesting, why not sign up today and give it a go?