Casino Review

Virgin Games Review

Virgin Games is an online casino that offers a nice variety of different online casino games such as jackpots, slots, table and live casino games. On top of that, Virgin Games Casino offers several promotions and bonuses as well as great customer support.

The online casino site, which was founded back in 2004, possesses a valid license from the UK Gambling Commission (#38905) and has partnered up with several leading charities including GamCare, BeGambleAware and GamStop. If you want to know more, continue reading our Virgin Games Casino Review.

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Promotions and Bonuses

Welcome Bonus Package

Unlike most other online casinos, Virgin Games does not offer a large welcome bonus. Instead, the site allows users to claim 30 spins in Double Bubble after they’ve deposited and wagered £10 on any games. According to the terms and conditions, you must deposit a minimum of £10 and have 30 days after registering to deposit, to wager the money, collect your bonus spins and use them before they expire.

No Deposit Bonus and Free Spins

While many online casinos offer no deposit bonuses and free spins to users who successfully register at their casino, Virgin Games Casino does not. After registering at the online casino, you do not receive any free spins nor a no deposit bonus. The only spins you can claim at Virgin Games Casino is through the welcome bonus which requires you to deposit and wager £10 on any game, as stated above.

£20 Free No Deposit Bonus

While many of you have been searching for Virgin Games Casino’s £20 free no deposit bonus, we can confirm that the online casino does not offer this promotion. However, Virgin Games does reward customers with a £20 bonus for referring their friends, as explained below.

Promo Code

Some casinos may require you to enter a promo code or bonus code to claim a bonus or enter a promotion. Luckily for you, Virgin Games does not as all available bonuses are automatically credited to your account. This is great as it makes claiming bonuses much easier.

Refer A Friend

Virgin Games Casino is running one special promotion where you can receive £20 in bonus funds for referring a friend. According to the terms and conditions, you’ll need to have deposited and wagered at least £20 and your friend will need to register at Virgin Games Casino, select the same currency as you and then deposit £10 and wager £40 before you’re awarded the £20 bonus.

According to the terms and conditions, you can refer up to a maximum of five people which means you can earn up to £100 in bonus funds by referring friends.

Other Promotions

At the time of writing, Virgin Games Casino is also running several limited promotions. For example, throughout March customers can win up to £100 by playing selected Tiki-themed games at Virgin Games Casino or users can enter a special prize draw to win a brand new BMW car for playing selected live casino games.

It doesn’t end there, however, as players can earn over £20,000 through Virgin’s Super Links bingo games or win additional cash prizes for visiting The Lounge Chat Room or enter poker tournaments to win larger jackpots. It’s completely up to you!

Loyalty Program

Virgin Games also runs a loyalty program named V* Points. As you play at Virgin Games Casino, you’ll collect V* Points loyalty points which can be redeemed for cash prizes, bonus spins or exchanged for Flying Club Miles. You earn V* Points whenever you win a wager. The points are worth 1p each and you earn one for every £5 won on bingo and £20 won on other games.

According to Virgin Games Casino, there is no limit to the number of V* Points you can earn but they do expire after a 90-day period. In addition, you cannot earn any V* Points for wagers made with bonus funds and if you want to exchange your points for Flying Club Miles you’ll need to head to your account and convert them first.

Very Virgin

On top of all the other promotions, Virgin Games Casino also runs a fantastic Very Virgin program which consists of several other Virgin subsidiaries. When you join Virgin Games Casino, you’ll automatically have access to the Very Virgin program which provides you with exclusive offers on experience days, holidays, trains and so much more.

Virgin VIP

In addition to the above, Virgin Games Casino also runs a VIP program which you can only enter by invitation. The casino’s VIP team will contact you once you’ve fulfilled certain requirements and once you become a VIP you benefit from exclusive bonuses and promotions, invitations to real-life events and so much more.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options


Virgin Games accepts several popular payment options, allowing you to deposit in your preferred payment method. Virgin Games Casino imposes a few restrictions around your first and second deposits. New users making their first deposit will only be able to use VISA and MasterCard debit and credit cards. After you’ve made your first deposit, however, additional payment options will become available and they include:

  • VISA / MasterCard: Available immediately
  • PayPal: Available immediately
  • Neteller: Available immediately
  • Skrill: Available immediately
  • Paysafecard: Available immediately

It’s important to note that Virgin Games does not charge you for making a deposit, no matter which method you use and you will only be able to deposit via PayPal and Paysafecard once you’ve made your first deposit.


According to a customer support agent, withdrawals are paid back through the last method you used to deposit. However, this does not apply for some MasterCards as withdrawals cannot be made through some of these credit cards. The time it takes for withdrawals to process and reach you depends on the method used, take a look below for more information:

  • VISA / MasterCard: Within two to three business days
  • Bank: Within two to three business days
  • PayPal: Available instantly
  • Neteller: Available instantly
  • Skrill: Available instantly
  • Paysafecard: Available instantly

According to a customer support agent, Virgin Games does not charge you for requesting a withdrawal. In addition, the online casino will process your withdrawal for up to four hours before it sends payment to your accounts.

Account Verification

Some point after you registered, Virgin Games Casino will ask you to verify your account on rules set by the UK Gambling Commission. When this happens, you’ll be required to provide documents to the casino proving your identity and address and confirming your payment method. The documents you’ll need to send can include:

  • Identity: Driver’s license, passport, birth certificate or citizenship card
  • Address: A bank statement or utility bill no older than three months that clearly displays your address and name
  • Payment: Scans of your debit or credit cards, a bank statement or screenshots of your bank or e-Wallet accounts

You can send your documents to the Virgin Games Casino support team through email or live chat and the online casino aims to process the documents within 48 hours.

Customer Support

If you run into a problem when playing at Virgin Games Casino, you can contact the site’s customer support team by emailing them through a form on the website or launching the 24/7 live chat service. In addition, you can call the customer support team on 0800 083 1833 at any time of the day.

Live Chat: Our Experience

When we launched Virgin Games’ live chat service we were instantly greeted by a customer support agent. We found that the agent was incredibly helpful and friendly, though they were incredibly slow at responding to our questions. Despite this, we found that the live chat service was good and incredibly useful.

If you do run into a problem when playing at Virgin Games Casino, we suggest you either contact the support team via their live chat service or over the telephone. Both methods will help you solve your problem or answer any of your questions.

Mobile App

One of the reasons Virgin Games Casino is so popular is because it is mobile-friendly. You can play at the online casino through your smartphone browser or you can download the dedicated Virgin Games Casino mobile app from the Apple App or Google Play stores.

The mobile app functions just like the desktop, allowing you to play your favourite games, claim bonuses, request withdrawals and contact the site’s customer support team. However, since it needs to be downloaded onto your device, it does take up storage space which could be used for other things.

Playing in-browser, however, does not require download and will not take up storage space. Instead, you simply have to launch your mobile device’s browser, load up the website and log-in or register. From there, you can do everything you can on the desktop website. It’s that easy!

However, it’s important to note that older games built with Flash Player are incompatible with most smartphone devices, which means you won’t be able to play those games on your mobile device. This can be frustrating but Virgin Games Casino offers a wide enough selection of games that this shouldn’t be a problem.


Virgin Games Casino is a great online casino. It offers a nice range of different games, runs several exciting and unique promotions and its customer support is great. On top of this, Virgin Games’ withdrawals are processed extremely quickly and we believe they’re some of the fastest payouts within the industry.

However, we are disappointed that a well-established online casino like Virgin Games only offers 250 and more games. Compared to most modern-day casinos, that’s relatively low and we’ve love to see them add more games to their catalogue over the next few months.

If that doesn’t bother you and you enjoyed reading our Virgin Games review, why not register at the online casino today?