NetBet Casino Review

NetBet is an online casino that launched back in 2001. It’s well known throughout the UK due to its huge collection of online casino games as well as its no deposit bonus and other promotions too. The site has also been praised for its customer support and wide range of accepted payment options.

The online casino, which is owned by NetBet Enterprises Limited, possesses a valid license from the UK Gambling Commission (License #39170) and it’s also partnered with several charities to promote responsible gambling. If you’re interested, continue reading our NetBet Casino review to find out more.

NetBet Vegas

NetBet Vegas is an extension of the site’s online casino which focuses on providing customers with a catalogue of Playtech games. Users who register at NetBet Casino will have access to the Vegas section and can enjoy games such as Fields Of Fortune, Astro Babes, Murder Mystery, Tiki Paradise, Gladiator as well as Playtech’s large DC Comics and Age Of The Gods jackpot games.

On top of that, NetBet Vegas also offers a collection of Playtech table games including Double Attack Blackjack, Dice Twitter, Aces And Faces, Blackjack UK, Deuces Wild, Bonus Bowling, Casino Hold’em and so much more. This, along with NetBet UK’s main selection of games, means there’s something for everyone to enjoy.

Sports Betting

NetBet UK also runs a sports betting platform where customers can wager on sports and special events. The sports users can wager on include football, badminton, volleyball, rugby, MMA, American football, greyhound racing, darts, tennis, ice hockey, cricket, horse racing, cycling, snooker, eSports, baseball, basketball and virtual sports too.

On top of that, users can wager on political events such as the Next UK General Election and the upcoming US Presidential Election. Other events include the winner of Britain’s Got Talent and Big Brother as well as the winner of the BBC Sports Personality award.

Promotions And Bonuses

Welcome Offer

New customers who register at the site can claim the NetBet welcome offer which consists of a deposit match bonus and a selection of bonus spins. Users who register can claim a 100% bonus match of up to £200 plus an additional 10 spins on the Age Of The Gods slots in NetBet’s Vegas website.

According to NetBet UK, you’ll need to deposit a minimum of £10 and use NetBet bonus code NBWELCOME to qualify for the promotion. Neteller and Skrill do not qualify for the promotion and users must wager the funds 30x within seven days before anything can be withdrawn. The bonus spins, meanwhile, are only valid for seven days and winnings must be wagered 50x to become withdrawable.

Free Spins

In addition to the NetBet welcome offer explained above, new customers can also claim a free spins no deposit bonus. After opening an account and entering NetBet bonus code WHEEL100, you’ll be asked to spin the NetBet wheel which will reward you with up to 100 free spins, no deposit required.

According to the terms and conditions, the free spins can only be used on Starburst and expire after seven days. In addition, the winnings must be wagered 40x before they can be withdrawn but do not have a maximum withdrawal or win limit.

NetBet Bonus Code

Many modern-day online casinos require customers to enter a promo code or bonus code when depositing or registering to claim a bonus. This online casino is no different and all promotions require you to enter a NetBet bonus code when depositing in order to be claimed successfully. In addition, new customers must enter a special NetBet bonus code when registering to claim the no deposit bonus.

Other Promotions

In addition to the above bonuses, NetBet UK also runs several other monthly promotions. At the time of writing, customers can claim a bonus of up to £500 for depositing and playing online slots, a chance to win up to £500 in bonus funds through a prize draw and a chance to win up to 500 spins on Starburst for depositing and playing on Starburst.

Other promotions are NetBet UK’s daily deals where customers can claim up to £500 in bonus funds for depositing on Mondays, a unique cashback bonus on Tuesday as well as a 10 free spins on Wednesday and so much more. The daily deals help keep the online casino feeling fresh and exciting, which is great.

Loyalty Program

Like most other online casinos, NetBet UK also runs a loyalty scheme. Customers who join the online casino automatically join the bronze level of the site’s Players Club but can progress through the seven different levels by wagering real money on NetBet’s games. However, to level up you’ll be required to collect NetPoints and the number of points required for each level differs, just take a look below to find out more:

• Bronze: No monthly NetPoints required
• Silver: 770 monthly NetPoints required
• Gold: 6,220 monthly NetPoints required
• Diamond: 77,770 monthly NetPoints required
• Platinum: 259,241 monthly NetPoints required
• Stellar: 777,725 monthly NetPoints required
• Elite: 2,592,420 monthly NetPoints required

The NetPoints earned throughout the website can also be redeemed in NetBet’s Club Shop. The rewards include casino funds, bonus cash and special tickets but it’s important to understand that some prizes will be limited by your current loyalty level.

Payment Options

Deposits

Compared to other online casinos, NetBet UK actually accepts a wide range of payment options. This allows you to make a deposit in your preferred method, which is great. At the time of writing, you can deposit via the following methods:

• VISA/MasterCard: Available immediately
• Skrill: Available immediately
• Neteller: Available immediately
• Boku: Available immediately
• Bitcoin: Available immediately
• PayPal: Available immediately
• Paysafecard: Available immediately
• Trustly: Available immediately
• Wire Transfer: Available immediately

What’s great about NetBet UK is that the online casino does not charge customers for making a deposit.

Withdrawals

Most of the above payment options can be used for withdrawals except Bitcoin and Boku. However, the timeframe for these payments to reach you depends on the method used, take a look below for more information:

• VISA/MasterCard: Between two to four business days
• Skrill: Between 24 to 48 hours
• Neteller: Between 24 to 48 hours
• PayPal: Between 24 to 48 hours
• Paysafecard: Between 24 to 48 hours
• Trustly: Between two to four business days
• Wire Transfer: Between two to four business days

It’s important to understand that NetBet Casino will hold all withdrawals for up to 48 hours in a pending state after they’ve been requested. In addition, the site does not charge fees for requesting withdrawals.

Account Verification

After registering at NetBet Casino, you’ll be required to verify your account by providing the site with documents. According to the website, you may be required to share:

• ID: Passport, birth certificate or driving license
• Address: A recent utility bill no older than three months
• Payment: Debit or credit cards or a recent bank statement

To send these documents to the online casino, you’ll simply need to log in, navigate to your account and then click the ‘Upload Documents’ button. Alternatively, you can email the documents to the support team at [email protected] who will verify them. After your account has been verified, you’ll be able to deposit and withdraw money freely.

Customer Support

NetBet Casino does offer customer support but it can actually be somewhat difficult to contact. You can either email the support team on [email protected] or through a form on the site’s website. Alternatively, you can launch the NetBet live chat support to talk to someone.

NetBet Live Chat

When we launched the NetBet live chat service, we were instantly greeted by a customer support agent. Unfortunately, the agent was incredibly rude and unhelpful. They refused to answer our question and continued to demand we share our full name, date of birth and email address despite being guests on the website before ended the conversation abruptly because we refused. We later tried to contact the support team for a different agent but over four attempts were connected to the same person, which was disappointing and frustrating.

Despite earning praise for its live chat and email services, we were incredibly disappointed with the NetBet live chat service, but we will attempt to contact the support team and reach a different agent at another time.

Mobile-Friendliness

One of the reasons this online casino is so popular is because it’s mobile-friendly and can be accessed either in-browser or through the NetBet app. To do this, you’ll simply need to download the app from the Apple App Store or Google Play Store and then log in or register. Once that’s done, you’ll be able to play your favourite games, claim bonuses and promotions and contact the support team. However, it’s important to understand that downloading the NetBet app will take up storage on your device.

Alternatively, you can play through the NetBet mobile site in-browser. This can be done by launching your smartphone’s browser, loading up the online casino and then registering or logging in. After this, you’ll be able to use the NetBet mobile website like you would on desktop computers.

Unfortunately, older games developed with Flash technology are generally incompatible with most smartphone devices which means they can only be accessed through desktop computers or laptops.

Sister Sites

NetBet Casino is owned by NetBet Enterprises Limited, a firm which does not own any other casino or betting sites. This means that there are no NetBet sister sites to play at. However, if you do enjoy playing at NetBet, we suggest you take a look at sites such as Totesport Casino and betting site, 32Red and Roxy Palace, all of which offer casino games as well as sports betting opportunities.

Summary

NetBet Casino is a great online casino, though it does disappoint on some fronts. The site offers a huge collection of online games and promotions to help make the site more interesting in the long-term. In addition, NetBet UK accepts most major payment options to give players complete freedom.

However, we found that the NetBet live chat service was extremely disappointing as the agents were rude and unfriendly. In addition, it’s somewhat frustrating to have to download different apps to enjoy NetBet’s casino games and sports betting, something which can eventually take up a lot of storage on your smartphone device. Despite this, NetBet Casino is well worth a look. If you’ve read our NetBet review, why not register today and give it a go?