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Casino Review

Karamba Casino Review

Karamba is an online casino that launched in 2005. It features a wide range of high-quality casino games and is known for its vast collection of virtual scratch cards and sports betting offering, which helps differentiate Karamba from other online casinos. With its modern appearance and adorable mascot parrot character, Karamba Casino has remained popular throughout its fourteen years of being a part of the online gambling industry.

Karamba Casino is licensed and regulated by the UK Gambling Commission (License #39483), Malta Gaming Authority and the Swedish Gambling Authority. The casino site is also a partner of BeGambleAware, a reputable UK charity committed to fighting problem gambling.

If you’re thinking of registering at Karamba, you’ve come to the right place because we’re going to give you a hand in deciding whether it’s the online casino for you. Read on to find out more!

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Promotions and Bonuses

Welcome Offer

Like many other online casinos, Karamba entices its new customers by spoiling them with a generous welcome package. When you sign up and deposit a minimum of £10 at Karamba, you’ll be eligible to claim a 100% match bonus of up to £50 and 100 spins.

According to the terms and conditions, the £50 welcome bonus will be credited instantly to players after they’ve made their first deposit. However, the 100 spins are credited to players over three different deposits and the spins and bonus funds must all be wagered 35x before winnings can be withdrawn. Meanwhile, winnings obtained from both bonus money and spins are capped at £100.

Karamba is also offering its new sports betting customers a £10 free bet to help kickstart your betting adventure. Players only have to deposit £10 or more and place a £10 bet at minimum odds of 2.00 (1/1) to be eligible to claim this offer. The £10 free bet is valid for 14 days after it is credited to your account.

No Deposit Bonus

Karamba used to offer 20 no-deposit bonus spins to its new players, but now the online casino has incorporated the 20 spins into its first deposit offer. New Karamba members are required to deposit a minimum of £10 in order to get their hands on the 20 bonus spins as well as the 100% match bonus.

Bonus Spins

As mentioned, Karamba rewards new customers with 20 free spins upon a first deposit of £10 or more. On the second and third day following your first deposit, you’re rewarded a total of 80 additional bonus spins. This means you can receive a whopping 100 free spins on the first three days after registering! Isn’t it alluring?

Other Promotions

Karamba has introduced several other attractive promotions to keep its existing players enticed. For example, KaramGUESS rewards players with Risk-Free In-Play Bets. Karamba members who opt-in to this promotion are required to make daily guesses on four questions regarding selected sports events. Users who get all four questions right on a daily round will be rewarded with one £20 Risk-Free In-Play Bet token, which must be accepted within 24 hours after it’s been awarded. After that, you’ll have another 24 hours to use the Risk-Free In-Play Bet. KaramGUESS lasts until 26th May 2019 and a new round will take place every Saturday and Sunday until the promotion ends.

Bonus Code

Some online casinos require members to claim promotions and offers by entering a bonus code, but it is not the case at Karamba. All bonus funds and bonus spins are automatically credited to your account, so the entire process is completely fuss-free!

VIP Club

Karamba’s VIP Club allows loyal gamers to obtain reward points that can be used to redeem free bonus money as their VIP level advances. Featuring seven VIP levels known as New Member, Bronze VIP, Silver VIP, Gold VIP, Platinum VIP, Premium VIP and Prestige VIP, the VIP programme lavishes frequent players with a variety of offers, such as bonus spins, free bonus money and cash back bonuses to keep them coming back. Players can climb the VIP ladder by playing regularly, hence getting their hands on better rewards.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Deposits

Karamba casino accepts a variety of payment methods to provide players with a straightforward banking experience. Members of the online casino have the following options when it comes to deposits:

  • VISA / MasterCard: Available instantly
  • Bank Wire Transfer: Available instantly
  • Trustly: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • Paysafecard: Available instantly

It’s important to remember that if you’ve chosen to deposit using a credit card, you will be charged an additional fee of 2.5% of your deposit amount. Other than this, depositing at Karamba Casino is free of charge.

Withdrawals

As for withdrawals, players are offered the same options, excluding Paysafecard and Trustly. In addition, the time it takes for these payments to reach your account differs depending on the method:

  • VISA / MasterCards: Three to five business days
  • Bank Wire Transfer: Five to seven business days
  • Trustly: Available immediately
  • Skrill: Available immediately
  • Neteller: Available immediately

It generally takes Karamba up to three days to process your withdrawal requests. The online casino does not charge additional fees for withdrawals but it only allows players to withdraw a maximum of £7,000 each month.

Account Verification

Before you receive your payouts, you will have to verify your account with Karamba for security purposes. Karamba requires its newly registered players to submit a proof of identity within the first three days after signing up. The casino site accepts copies of your passport or driving licence as a proof of identity.

Karamba may ask you to provide additional documents too including copies of the front of your debit/credit card, your passport, driving licence, utility bills or bank statements that are less than three months old and display your residential address.

To submit the required documents, players can upload them using the ‘Document Upload’ section under ‘My Account’, or send them to ukdocs@aspireglobal.com. The account verification process usually takes up to 48 working hours to complete.

Customer Support

You don’t have to panic if you run into problems when playing at Karamba because the casino site’s friendly customer support team is ready to assist you 24/7. You can reach them by emailing support@karamba.com, calling 0203 318 9367, filling in an online contact form or accessing Karamba’s live chat service.

All these options are available 24/7, so you’ll receive help at any time and from anywhere!

Live Chat: Our Experience

The quality of Karamba’s live chat service varies from agent to agent. We’ve accessed the service several times and instead of instant responses, we were forced to wait for several minutes before a support agent responded to us. The first two agents we were in touch with gave rather slow responses and were either reluctant to help us or did not know the answers to our questions. Fortunately, the last agent we spoke to was incredibly helpful and gave us specific answers to our queries.

We recommend players to contact Karamba’s live chat support whenever they encounter any issues at the online casino. It’s a lot more straightforward than sending emails, and you’ll be able to get your problems solved immediately.

Safety and Security

Karamba has obtained gambling licences from the UK Gambling Commission, the Malta Gaming Authority and the Swedish Gambling Authority. The online casino also employs SSL encryption, making it almost impossible for third parties to access your details. Last but not least, Karamba’s RNG is tested and certified by reputable independent auditing company iTech Labs, proving the fairness of the results of Karamba’s games.

Mobile-Friendliness

Karamba offers a downloadable mobile app to suit the needs of on-the-go gamers. Available on Google Play and the Apple App Store, the Karamba mobile app features the same games as its desktop counterpart, providing a seamless mobile gaming experience. Remember that downloading the app will take up additional storage on your device which could be used for something else.

Players can also access Karamba’s mobile casino straight from the browser of their smartphones. The instant-play version doesn’t require any download but is optimised for mobile devices – ideal for players who want to skip downloading and gamble on the go completely fuss-free.

However, it’s important to understand that games developed with Flash will be incompatible with some smartphone devices and will not be playable.

Summary

Karamba’s selection of games has not disappointed us. Its massive collection of scratch games is surely not something that can be found at every online casino, and it hands down deserves its reputation. Karamba’s sports betting offering is outstanding as well. It offers an impressive range of sports for you to bet on, and with low betting limits, even beginners can be very comfortable gambling on the casino site.

However, the number of table games is a little bit limited. There is also plenty of room for improvement when it comes to Karamba’s live chat service. Hopefully, the online casino will work on the wait time, response speed and its agents’ knowledge in the months ahead.

All in all, Karamba is an excellent online casino to entertain yourself at. We guarantee you won’t get tired of its extensive library of casino games and plenty of betting options. If you are looking to gamble some money, why not register at Karamba and try it out?