Generation VIP Casino
Generation VIP is an online casino that launched in July 2019. The site offers a great selection of casino games including slots, jackpots, virtual sports, table games, scratchcards and live casino. It also accepts most major payment options and provides great customer support to players.
The online casino is owned by Aspire Global and possesses a valid license from the UK Gambling Commission (License #39483). It’s also partnered with various gambling services and charities such as GamSTOP, BeGambleAware and GamCare to promote responsible gambling. If you’d like to know more about the site, continue reading our Generation VIP Casino review.
Pros & Cons
- Wide collection of slot games
- Excellent customer support
- Scratchcards and virtual sports games
- No Generation VIP mobile app
- Lack of promotions and bonuses
- Customer support not open 24/7
New users who register an account at Generation VIP Casino can claim a 100% match bonus of up to £77 for making a first deposit of £10 or more. Users who claim the welcome bonus can also claim up to 124 spins across three different deposit bonuses:
- First deposit: 77 spins
- Second deposit: 40 spins
- Third deposit: 40 spins
According to the terms and conditions, the bonus funds and winnings won from the bonus spins must be wagered 35x before anything can be withdrawn. The welcome bonus funds must be wagered within 21 days of being credited or are void and the spins must be used within one day of being credited and winnings cannot exceed £100. Anything above this is automatically voided.
Generation VIP Casino offers you almost 400 different casino games from a number of leading game providers including Play’n GO, Red Tiger Gaming, NeoGames, NetEnt, IGT, Microgaming, Pragmatic Play, Big Time Gaming, Blueprint Gaming, Amaya, iSoftBet, Reel Time Gaming, Lightning Box, Ainsworth, Side City, NextGen Gaming, Playson, Pariplay, 2by2 Gaming, Triple Edge Studios, Realistic Gaming, ELK Studios, Iron Dog Studios, Inspired Gaming and so many more.
The range of game providers used at the casino site means you’ll have a wider variety of games to select from, all with their own unique features, visuals, gameplay mechanics and themes. The providers mentioned also like to release new slots regularly so there’s always a reason for you to check back.
Once you’ve signed up at Generation VIP Casino, you’ll have access to its huge catalogue of slots. This includes games such as Reel Gambler, Tome Of Madness, Solar Disc, Game Of Gladiators, Super Hot 7s, Arcane Reel Chaos, Inferno Star, Phoenix Reborn, Space Spins, Amazon Queen, Vikings Fortune Hold And Win, Shogun Of Time, Golden Grimoire, Mustang Gold, Lightning Horseman, La Bomba, Wild Plunder, Wicked Tales: Dark Red, Pinata!, Rise Of Olympus, Madame Destiny, 1Can 2Can, Rise Of Egypt, Ming Warrior, Atlantis City Of Destiny, Hotline, Asgardian Stones, Mad Mad Monkey, Thai Sunrise, Doctor Love and so many more.
Generation VIP Casino also runs jackpot games including Redeem The Dream, Leprechaun Goes To Hell and Cosmic Fortune. These games can provide you with chances to land bigger payouts but many users will be disappointed to find that the site lacks a wide offering of jackpot games.
In addition to offering slots, Generation VIP Casino also offers a nice collection of classic table games. This includes Solo Blackjack, American Roulette, European Blackjack, European Roulette, Blackjack Multihand, 3D European Roulette, The Strip, Roulette Pro, Roulette Royal, Jacks Or Better and Roulette Lounge.
The fun doesn’t end there as Generation VIP Casino also has an impressive live casino with games featuring real-dealers who are streamed directly to you. The games offered here include Blackjack, Dream Catcher, Lightning Roulette, Auto Roulette, Baccarat, French Roulette, Diamond VIP Blackjack, Salon Privé Blackjack and more.
On top of all that, Generation VIP Casino also provides users with a collection of scratchcards and virtual sports games. The site’s scratchcard collection includes Pinata!, Lucky Charms, Hit The Bank, Golden Fortune, The 7th Heaven, Sampo, Candy Tale, Wizard Of All, Darts, Hi-Lo 54, Pyramid, Slot 777, Knights Battle, Royal Wedding, Esmerelda, Winners, Lollipop, Zodiac, Alfredo and many more. Meanwhile, the virtual sports games available at Generation VIP are Rush Cycling Go!, Rush Dogs Go!, Rush Speedway Go!, Rush Cars Go! Rush Speedway Go! and Rush Horses Go!
Promotions And Bonuses
No Deposit Bonus And Free Spins
Many online casinos have now begun offering a no deposit bonus or free spins bonus to new users consisting of cash funds or bonus spins. Sadly, there is no Generation VIP no deposit bonus as the welcome offer requires you to deposit a minimum of £10.
Casinos are now sometimes requiring its users to enter a special bonus code or promo code when depositing in order to successfully claim a promotion. However, there are no Generation VIP promo codes as bonuses at the site are automatically credited once you’ve fulfilled the requirements.
At the time of writing, Generation VIP Casino is running a special limited-time promotion. Between August 12th and 18th, the online casino is giving players a chance to win cash prizes and bonus spins by collecting leaderboard points. Other than this, however, Generation VIP Casino does not offer any other promotions or bonuses, though we hope this changes in the future.
Generation VIP Casino also runs a fun VIP Club consisting of seven different levels. Upon successful registration, players are automatically enrolled onto the ‘New Member’ VIP Level and will have to level up by collecting loyalty points. Whenever you reach a brand new VIP level, you earn a new reward as well as numerous benefits. The different VIP levels and the required number of points to reach them are as follows:
- New Member: Zero loyalty points needed
- Bronze VIP: 10 loyalty points needed
- Silver VIP: 60 loyalty points needed
- Gold VIP: 350 loyalty points needed
- Platinum VIP: 1,000 loyalty points needed
- Premium VIP: Invitation only
- Prestige VIP: Invitation only
When playing at Generation VIP Casino, you collect one loyalty point for every £40 you wager on a game. Loyalty points can also be exchanged for real money and each VIP level has a better exchange rate for points to cash. For example, New Member VIP level users can exchange 35 loyalty points for £1 while Platinum VIP users can exchange 23 loyalty points for £1.
In addition to that, users who become VIP players will also receive additional benefits. This includes free spins on slots every Sunday, invitations to VIP Live tournaments, higher deposit and withdrawal limits, personalised bonuses, a personal account manager and monthly cashback bonuses.
Please note that as of 14th April 2020, online casinos and betting sites no longer accept credit cards as requested by the UK Gambling Commission.
One of the reasons we expect Generation VIP Casino to become popular is its acceptance of payment methods. The online casino accepts various payment options to provide their customers with complete freedom to deposit how they’d like. At the time of writing, Generation VIP Casino accepts payments via:
- VISA/MasterCard: Available instantly
- Skrill: Available instantly
- Neteller: Available instantly
- PayPal: Available instantly
- Wire Transfer: Available instantly
- Paysafecard: Available instantly
According to Generation VIP, the website does not charge any fees for making a deposit no matter which payment method is used, which is great!
With the exception of Paysafecard, you can use all of the above payment options for withdrawals. However, the time it takes to reach you varies depending on the method used. Take a look below for more information:
- VISA/MasterCard: Between six to eight business days
- Skrill: Within three business days
- Neteller: Within three business days
- PayPal: Within three business days
- Wire Transfer: Between six to eight business days
According to a Generation VIP customer support agent, the casino does not charge any fees for withdrawals. However, the site does suggest you check with your banking provider who may charge fees.
Under rules from the UK Gambling Commission, newly registered users must verify their account by providing the online casino with documents stating their identity, address and sometimes their payment method or source of funds. Your account at Generation VIP Casino will remain locked until you’ve verified your account. The documents accepted at Generation VIP include:
- ID: Passport, driver’s license or birth certificate
- Address: Recent utility bill or bank statement
- Payment: Images or scans of your cards or screenshots of your bank or e-Wallet accounts
The verification documents must be uploaded through your account and once the support team has successfully verified your account, you will finally be able to deposit, play games and withdraw winnings.
Generation VIP Casino takes customer support seriously. The online casino believes in C.A.R.E. (Customers Are Really Everything) and prides itself on delivering some of the best customer support around. Users who run into problems can contact the support team by either launching the Generation VIP live chat service or by calling the team on 0203 3189 367. Both the live chat and telephone number are only available between 6 AM and 11 PM Monday to Friday. Alternatively, you can email the team by completing a form on their website.
Live Chat: Our Experience
When we launched the Generation VIP live chat service, we were immediately greeted by a support agent. Throughout our chat, the agent remained helpful, friendly and welcoming. They provided us with all the information we needed and answered all of our questions extremely quickly. The other agents we spoke to at Generation VIP all offered similar services, which was great.
So if you encounter an error when playing at Generation VIP Casino or maybe you just have a question to ask, we suggest you use the live chat service. The agents will go out of their way to help you while also providing you with a welcoming and friendly service.
Generation VIP is a mobile-friendly online casino but there is no Generation VIP mobile app. This means users are forced into playing in-browser which is done by loading up the Generation VIP mobile website and logging in or registering. After this, users will be able to do everything they can do on the desktop site on the mobile website, all the while playing on-the-go. An additional benefit of playing in-browser is that you don’t have to download anything to your smartphone device!
However, it’s important to note that older games developed with Flash player may not be compatible with your smartphone device. In these cases, the games can only be accessed and played on desktop computers or laptops.
Generation VIP Casino is owned by AG Communications Limited, also known as Aspire Global, a firm which owns several other gambling sites. This means that the Generation VIP sister sites are Karamba, Wixstars, Mr Play, Regent Casino, CampeonUK and so many others.
If you enjoy playing here, we highly suggest you try out Generation VIP sister sites Mr Play and Karamba, both of which offer a great collection of online casino games and promotions.
Generation VIP is a great online casino to register with. The site offers a decent collection of casino games including slots, jackpots, table games and live casino. Unlike most modern-day casinos, Generation VIP also provides players with scratchcards and virtual sports games. The site’s bonus is extremely attractive too, offering new users a decent funds bonus and over 100 spins to start playing.
However, we were disappointed that there is no official Generation VIP mobile app and that the site doesn’t offer many other promotions and bonuses other than its welcome package. It’d be great to see this change in the future, particularly since Generation VIP is still only several months old.
If you’ve read our Generation VIP review and are interested in joining Generation VIP Casino, why not register today and try it out?
When did Generation VIP Casino launch?
Generation VIP Casino launched back in July 2019, which means it’s currently one of the latest UK online casinos.
Why should I register at Generation VIP?
Generation VIP Casino offers a great collection of online slots as well as a generous welcome package for newly registered users. The site also provides players with excellent customer support and a fun VIP Club where you can earn additional prizes and benefits.
What customer support does Generation VIP Casino offer?
Generation VIP Casino takes customer support seriously and provides users with three ways of contacting their support team. This includes by telephone, by email and through the Generation VIP live chat service. You can find more details about the customer support services in our full review.