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Casino Review

Gala Casino Review

Gala Casino is an online casino that launched back in 2008. It offers a great selection of slots, table and live casino games from leading software developers. Registering at the site also provides you access to Gala Bingo, allowing you to play its numerous bingo rooms and more.

Owned by Gala Interactive (Gibraltar) Limited, the casino possesses a valid license from the UK Gambling Commission (License #39069) and has partnered up with charities including GamStop, BeGambleAware and GamCare to promote responsible gambling and protect those at risk.

With that out of the way, we think it’s time to take a closer look at the online casino.

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Promotions and Bonuses

Welcome Bonus

New users that register with Gala Casino can claim a £40 bonus with 20 free spins on Big Banker Fun Drops, Mighty Atlantis, and Cake Off. According to the terms and conditions, a deposit of £20 is required to claim the bonus, and the funds must be wagered 35x before anything can be withdrawn. Meanwhile, the winnings from spins must be wagered 10x. Unfortunately, deposits made via PayPal, Skrill, Paysafecard, and others are not eligible for the promotion.

Other Promotions

Alongside the above welcome package, Gala Casino is running numerous other promotions, including casino leaderboard competitions, large jackpot prize pots, special live casino promotions, and plenty more too.

Promo Code

Many online casinos require their customers to use promo codes to claim a bonus. These promo codes can be found on the promotions page and simply need to be entered when making a deposit. At the time of writing, users do not need to enter a promo code when claiming a deposit at Gala Casino. The bonuses and promotions at the online casino are automatically credited to your account.

VIP Club

Gala Casino also runs a VIP Club where players can receive exclusive promotions, invitations and bonuses. According to Gala Casino, there are four levels to the VIP Club including:

  • Bronze: Reached by depositing £500 per month and claiming 250 Comp Points per month.
  • Silver: Reached by depositing £2,000 per month and claiming 1,000 Comp Points per month.
  • Gold: Reached by depositing £4,000 per month and claiming 2,000 Comp Points per month.
  • Platinum: Personal invitation only.

Each level provides you with different rewards including priority withdrawals, weekly cashback, generous welcome bonuses, dedicated personal account managers and so much more. As you level up, you’ll notice that the welcome and cashback bonuses grow larger, rewarding you more for your loyalty.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Deposit

Gala Casino accepts a number of different payment options, allowing you to deposit and withdraw in your preferred payment options. At the time of writing, you can deposit with the following methods:

  • VISA / MasterCard: Available Instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • PayPal: Available instantly
  • Paysafecard: Available instantly
  • EcoCard: Available instantly

Gala Casino states that it doesn’t charge any additional fees for making deposits or withdrawals. However, the site recommends that you check with your bank before making any transaction at the online casino and states that the minimum amount you can deposit is £10.

To make a deposit, you simply need to register and log-in then click ‘Deposit’ at the top of the page. After this, select your payment method, enter the required details and choose your deposit amount. When this is done, confirm the transaction and start playing!

Withdrawal

With the exception of Paysafecard, you can use all of the above methods for withdrawals. However, they take longer to process than deposits and can even take several business days to reach you. To find out how long Gala Casino’s withdrawals take, just look below:

  • VISA / MasterCard: Two to five business days
  • PayPal: Instantly
  • Skrill: Instantly
  • Neteller: Instantly
  • EcoCard: Instantly
  • Instant Banking: Instantly
  • Bank Transfer: Three to five business days

According to Gala Casino, the site does not charge any additional fees for withdrawals but you must withdraw a minimum of £10 per transaction.

To request a withdrawal, you need to navigate towards your account, click the ‘Withdraw’ button and then select the payment option you wish to use. After that, you enter the amount you wish to withdraw and then confirm the transaction. When this is done, all you need to do is wait for the money to reach you.

Customer Support

Gala Casino prides itself on delivering quality customer support, which is why the site allows you to contact them in two ways. You can either launch the site’s live chat service, allowing you to talk to a customer agent online, or email the team through a form on the website. Sadly, the customer support does not feature a phone number to call, which is disappointing.

When we first launched Gala Casino’s live chat, we were immediately greeted by a customer support agent. However, we were often left waiting long periods of time for the customer agent to reply and were forced to sometimes message them again to make sure they were still with us. The agent replied quickly throughout our chat but rarely knew the answers to our questions. They also ended the chat early before giving us a chance to ask a second question, which was incredibly frustrating.

Our entire live chat service was incredibly frustrating as the customer agent didn’t seem to care much about providing us with answers to our questions. It was disappointing and frustrating and will be for so many other customers who experience problems or want questions answered.

Despite this, we suggest you use Gala Casino’s live chat as you’ll likely receive a faster response than using the site’s email service. Regardless, we would like to see Gala Casino improve on their customer support.

Gala Bingo

Gala Bingo is one of Gala Casino’s sister sites. It focuses on providing users with bingo rooms and games along with the traditional slots, table and live casino games too. After registering, you’ll have access to several bingo rooms which each offer different games, including:

  • 40-ball Bingo: Features two four-leaf clovers per ticket with eight numbers and players must cover all numbers to win.
  • 50-ball Bingo: Features a ticket with ten numbers and players must cover lines or the full house to win.
  • 75-ball Bingo: Features a 25 box ticket card and players must complete specific shapes or cover all numbers to win.
  • 90-ball Bingo: Features a 15 box ticket card and players must cover each row and then a full house to win.

In addition to the bingo rooms, Gala Bingo also offers a great selection of slots, scratchcards, table and live casino games. However, Gala Bingo only offers four table and live casino games which can be incredibly disappointing for users who enjoy classic games.

The site also offers a selection of bonuses, both for its bingo and casino games. For example, newly registered users can claim a £30 bingo bonus by depositing and spending £10. Users can also receive three days of free bingo by using the Newbie bingo room and earn extra prizes by participating in specified bingo rooms on Saturdays.

Meanwhile, Gala Bingo accepts the same payment options found at Gala Casino (VISA / MasterCard, PayPal, Skrill, Neteller, Paysafecard and EcoCard) and withdrawals follow similar timeframes.

Summary

Gala Casino is a great online casino that offers a huge range of games from some of the most popular game developers. You can play slots, table and live casino games and after registering, you’ll also be able to access the bingo games at Gala Casino’s sister site Gala Bingo.

However, we felt that Gala Casino’s promotions weren’t fun or exciting as they offered the same rewards and we were left disappointed and frustrated with the site’s customer support. These are all issues that can be ironed out and fixed over the next few years and we hope the casino does so.

If that doesn’t bother you, however, Gala Casino is a great online casino to play at. You’ll find variety, fun and excitement within its catalogue of games so why not sign up today and try it out?