Gala Casino Review

Gala Casino is an online casino that launched back in 2008. It offers a great selection of slots, table and live casino games from leading software developers. Registering at the site also provides you access to Gala Bingo, allowing you to play its numerous bingo rooms and more.

Owned by Gala Interactive (Gibraltar) Limited, the casino possesses a valid license from the UK Gambling Commission (License #39069) and has partnered up with charities including GamStop, BeGambleAware and GamCare to promote responsible gambling and protect those at risk.

With that out of the way, we think it’s time to take a closer look at the online casino.

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Pros & Cons

Great range of casino games
Accepts major payment options
Site is easy to navigate

Customer support wasn’t good
Lack of fun and exciting promotions
No Microgaming and NetEnt games

Casino Software

Gala Casino offers well over 350 different casino games including slots, table and live casino and to offer you these games, Gala has partnered with several different developers including Quickspin, Playtech, IGT and Big Time Gaming. After signing up, you’ll also have access to games from Blueprint Gaming, Red Tiger Gaming, Blazesoft, Williams Interactive, Inspired, NextGen Gaming, Realistic Games, Barcrest, Lightning Box Games and more.

While many people will be turned off over the thought that the casino doesn’t offer any Microgaming, NetEnt and Thunderkick slots, the variety of other game developers means you’ll have a wide range of games to play with unique features and graphics. In fact, there are enough game providers here to ensure you’re never bored.

Game Selection

After signing up at Gala Casino, you’ll have access to the site’s huge collection of games including slots, table and live casino.

Slots

Gala Casino offers more slot games than anything else and you’ll be able to play popular games including Diamond Mine Megaways, Big Banker Slot, Mars Attacks!, 5 Ninjas, Ark of Mystery, Raging Rhino, Dwarfs Gone Wild, Undead Rich, Lucky Trotter, Chain Reactors, Eye of Horus, De Jekyll Goes Wild, Jungle Jackpot, Rise Of Anubis, Cash Stax, Dynamite Dagger, Wolf Run, Doctor Love and Catwalk.

If you want to play jackpots, Gala Casino offers Batman Begins, Top Cat, Silver Bullet, Big Top Tombola, Beach Life, Age of the Gods King of Olympus, Mayan Gods, Man of Steel, Justice League, Green Lantern, Corrie Slot, Pink Panther, A Night Out and so many others.

Table Games

For those of you who prefer playing table games, you can try out Gala Casino’s collection of classics which include Blackjack Surrender, Red Dog, Sic Bo, Penny Roulette, Premium Set Roulette, Baccarat, 101 Roulette, Casino Hold’em, Pontoon, Blackjack Pro, Blackjack UK, Aces and Faces, Jacks or Better, Pick’em Poker, 10s or Better, American Blackjack, Buster Blackjack, Deuces Wild and so much more.

Live Casino

Meanwhile, Gala Casino offers a wide range of live casino games where real-life dealers are streamed to you, allowing you to interact with them and other players through a live chat. The live games offered include Blackjack VIP, Age of the Gods Roulette, Spin A Win, 3 Card Brag, Casino Hold’em, Squeeze Baccarat, Dragon Tiger, Pearl Roulette, UK Roulette, Royale Blackjack and other variations of the classic games.

Promotions and Bonuses

Welcome Bonus

After registering at Gala Casino, you’ll be presented with two welcome promotions and users can choose which of the two promotions they’d prefer to claim when making their first deposit. The two bonuses are:

Deposit and stake £20 and get 100 Free Spins: You must deposit a minimum of £20 and stake it on slot games within 14 days from depositing to claim this bonus. Your account will then be credited 100 free spins which can only be used on specified slot games and expires after 14 days.
Deposit and stake £20 and get 30 Golden Chips: You must deposit a minimum of £20 and stake it on roulette, card or live casino games within 14 days from depositing to claim the bonus. The 30 golden chips will be credited to your account at a value of £1 per chip. The chips must be used within 14 days or they expire and they can only be used on Premium Roulette, European Roulette, Premium Blackjack, Blackjack Multihand and Live Roulette.

According to Gala Casino’s terms and conditions, users who deposit via Moneybookers, Paysafecard, Skrill, Neteller or other pre-paid card do not qualify for the bonus.

Second and Third Deposits

Gala Casino also allows offers users several bonuses for making their second, third and fourth deposits. However, users can only pick one of the two bonuses offered to them.

For example, when you make your second deposit, you’ll be offered two bonus options:

Deposit and stake £20 to get 30 Free Spins: If you deposit £20 or more on your second deposit, you’ll be credited an extra 30 free spins which can be used on games Eliminators, Frankie Dettori’s Sporting Legend, Batman & The Joker Jewels, Gladiator 2 Road To Home, Robocop and others. Like the welcome bonus, these spins are only valid for 14 days and must be used before then.
Deposit and stake £20 to get 15 Golden Chips: If you deposit £20 or more on your second deposit, you’ll be credited 15 Golden Chips which can be used on American Roulette, blackjack and other table games. Again, the chips are only valid for 14 days and expire if not used before then.

Gala also offers the same two bonuses for users making their third deposit. This allows them to select the other bonus or claim the same one. Just like the welcome bonus, these additional promotions cannot be claimed by users who deposit via pre-paid cards or e-wallets.

Other Promotions

Gala Casino runs its Daily Wonderwheel promotion where users spin a rewards wheel to receive special prizes. You can win free spins or Golden Chips whenever you win and the rewards are available every day.

In addition to this, Gala runs a loyalty programme called Comp Points. As you play at the online casino, you earn one Comp Point for every £10 wagered. You can then convert every 100 Comp Points to £1 in real cash! Comp Points can be earned as you play on desktop, smartphone or Mac computers. However, points that are left unused for a year will be forfeited.

Free £20

Like it’s sister site Gala Bingo, Gala Casino once offered newly registered players a free £20 no deposit bonus. This allowed users to play their favourite games without having to deposit any additional money. However, the users were forced to wager the £20 100x in order to be able to withdraw winnings and the bonus was only valid for seven days.

The wagering requirements here are ridiculously high, so we can see why the Gala Casino decided to remove the free £20 bonus and replace it with their current welcome offers.

Promo Code

Many online casinos require their customers to use promo codes to claim a bonus. These promo codes can be found on the promotions page and simply need to be entered when making a deposit. At the time of writing, users do not need to enter a promo code when claiming a deposit at Gala Casino. The bonuses and promotions at the online casino are automatically credited to your account.

VIP Club

Gala Casino also runs a VIP Club where players can receive exclusive promotions, invitations and bonuses. According to Gala Casino, there are four levels to the VIP Club including:

Bronze: Reached by depositing £500 per month and claiming 250 Comp Points per month.
Silver: Reached by depositing £2,000 per month and claiming 1,000 Comp Points per month.
Gold: Reached by depositing £4,000 per month and claiming 2,000 Comp Points per month.
Platinum: Personal invitation only.

Each level provides you with different rewards including priority withdrawals, weekly cashback, generous welcome bonuses, dedicated personal account managers and so much more. As you level up, you’ll notice that the welcome and cashback bonuses grow larger, rewarding you more for your loyalty.

Payment Options

Deposit

Gala Casino accepts a number of different payment options, allowing you to deposit and withdraw in your preferred payment options. At the time of writing, you can deposit with the following methods:

VISA / MasterCard: Available Instantly
Skrill: Available instantly
Neteller: Available instantly
PayPal: Available instantly
Paysafecard: Available instantly
EcoCard: Available instantly

Gala Casino states that it doesn’t charge any additional fees for making deposits or withdrawals. However, the site recommends that you check with your bank before making any transaction at the online casino and states that the minimum amount you can deposit is £10.

To make a deposit, you simply need to register and log-in then click ‘Deposit’ at the top of the page. After this, select your payment method, enter the required details and choose your deposit amount. When this is done, confirm the transaction and start playing!

Withdrawal

With the exception of Paysafecard, you can use all of the above methods for withdrawals. However, they take longer to process than deposits and can even take several business days to reach you. To find out how long Gala Casino’s withdrawals take, just look below:

VISA / MasterCard: Two to five business days
PayPal: Instantly
Skrill: Instantly
Neteller: Instantly
EcoCard: Instantly
Instant Banking: Instantly
Bank Transfer: Three to five business days

According to Gala Casino, the site does not charge any additional fees for withdrawals but you must withdraw a minimum of £10 per transaction.

To request a withdrawal, you need to navigate towards your account, click the ‘Withdraw’ button and then select the payment option you wish to use. After that, you enter the amount you wish to withdraw and then confirm the transaction. When this is done, all you need to do is wait for the money to reach you.

Customer Support

Gala Casino prides itself on delivering quality customer support, which is why the site allows you to contact them in two ways. You can either launch the site’s live chat service, allowing you to talk to a customer agent online, or email the team through a form on the website. Sadly, the customer support does not feature a phone number to call, which is disappointing.

When we first launched Gala Casino’s live chat, we were immediately greeted by a customer support agent. However, we were often left waiting long periods of time for the customer agent to reply and were forced to sometimes message them again to make sure they were still with us. The agent replied quickly throughout our chat but rarely knew the answers to our questions. They also ended the chat early before giving us a chance to ask a second question, which was incredibly frustrating.

Our entire live chat service was incredibly frustrating as the customer agent didn’t seem to care much about providing us with answers to our questions. It was disappointing and frustrating and will be for so many other customers who experience problems or want questions answered.

Despite this, we suggest you use Gala Casino’s live chat as you’ll likely receive a faster response than using the site’s email service. Regardless, we would like to see Gala Casino improve on their customer support.

Sister Sites

Gala Casino is owned by Gala Interactive (Gibraltar) Limited, a company that has been around for several years and is a division of the Ladbrokes Coral Group. It owns two other online bingo and casino sites, both of which are sister sites to Gala Casino.

They are GalaSpins and Gala Bingo, both of which are incredibly popular. However, Gala Bingo focuses more on providing you with fun and exciting bingo games while GalaSpins provides traditional slots, table and live casino games.

Gala Bingo

Gala Bingo is one of Gala Casino’s sister sites. It focuses on providing users with bingo rooms and games along with the traditional slots, table and live casino games too. After registering, you’ll have access to several bingo rooms which each offer different games, including:

40-ball Bingo: Features two four-leaf clovers per ticket with eight numbers and players must cover all numbers to win.
50-ball Bingo: Features a ticket with ten numbers and players must cover lines or the full house to win.
75-ball Bingo: Features a 25 box ticket card and players must complete specific shapes or cover all numbers to win.
90-ball Bingo: Features a 15 box ticket card and players must cover each row and then a full house to win.

In addition to the bingo rooms, Gala Bingo also offers a great selection of slots, scratchcards, table and live casino games. However, Gala Bingo only offers four table and live casino games which can be incredibly disappointing for users who enjoy classic games.

The site also offers a selection of bonuses, both for its bingo and casino games. For example, newly registered users can claim a £30 bingo bonus by depositing and spending £10. Users can also receive three days of free bingo by using the Newbie bingo room and earn extra prizes by participating in specified bingo rooms on Saturdays.

Meanwhile, Gala Bingo accepts the same payment options found at Gala Casino (VISA / MasterCard, PayPal, Skrill, Neteller, Paysafecard and EcoCard) and withdrawals follow similar timeframes.

Summary

Gala Casino is a great online casino that offers a huge range of games from some of the most popular game developers. You can play slots, table and live casino games and after registering, you’ll also be able to access the bingo games at Gala Casino’s sister site Gala Bingo.

However, we felt that Gala Casino’s promotions weren’t fun or exciting as they offered the same rewards and we were left disappointed and frustrated with the site’s customer support. These are all issues that can be ironed out and fixed over the next few years and we hope the casino does so.

If that doesn’t bother you, however, Gala Casino is a great online casino to play at. You’ll find variety, fun and excitement within its catalogue of games so why not sign up today and try it out?