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Casino Review

Casino of Dreams

Casino of Dreams is an online casino owned by Broadway Gaming Limited. Boasting a comprehensive collection of Microgaming slots, the online casino has successfully gained popularity since its launch in 2016. The site offers an impressive library of slots, table and live casino games, runs its own loyalty scheme to award regular players with special bonuses and promotions.

Casino of Dreams is licensed by the UK Gambling Commission (License #39075) and the Malta Gaming Authority. It is also regulated by internationally-approved and independent testing agency eCOGRA, features some of the latest Secure Socket Layer (SSL) encryption and has partnered with charities including GamStop and BeGambleAware to promote responsible gambling and protect those with addictions or at risk.

If you’re interested but want to know more about Casino of Dreams before registering, continue reading our in-depth review.

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Promotion and Bonuses

Casino of Dreams Welcome Bonus

Casino of Dreams’ welcome offer does not include any bonus money. Instead, new players are offered 50 free spins on the Cool Buck slot game when they deposit of £20 or more.

According to Casino of Dreams’ terms and conditions, winnings from the free spins must be wagered 50x and users can only bet £6.25 until the requirement is complete. In addition, the bonus spins expire within two days and the wagering requirement must be completed before this. Players who deposit via e-wallets are not eligible for this bonus scheme.

Rewards Programme and Loyalty Points

Casino of Dreams offers a rewards scheme for regular customers. The rewards scheme is comprised of five different levels, each featuring different rewards.

You unlock the first level of deals after depositing £20 or more. This rewards you with seven days of daily deals which can include free spins, deposit bonuses and balance boosters. You also receive a chance to gather loyalty tokens and for every 5,000 tokens, you unlock £10 worth of casino bonus. According to Casino of Dreams, users receive one loyalty token for every £10 wagered.

Each level-up will provide you with additional bonuses including a 25% cash match on Mondays, free spins on Thursdays, entry into tournaments on Tuesdays and so much more. The bonuses also grow as you level-up, awarding you more money each time.

The bonuses provided through the rewards scheme must all be wagered 50x before anything can be withdrawn. The free spins provided expire within two days and users are only allowed to stake a max of £6.26 when using a bonus.
Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Casino of Dreams Deposits

Casino of Dreams accepts most major payment options, allowing you to deposit in the methods you prefer. At the time of writing, Casino of Dreams accepts deposits in the following methods:

  • VISA / MasterCard: Available Instantly
  • Paysafecard: Available Instantly
  • Neteller: Available Instantly
  • Skrill: Available Instantly

According to Casino of Dreams’ terms and conditions, users must deposit a minimum of £20 and the casino does not charge any additional fees for these transactions.

To make a deposit, all you need to do is register, log-in and click ‘Deposit’. You’ll then need to select the amount of money you wish to deposit, provide any relevant details and then confirm the transaction. Once that’s done, the money will be in your casino account and you can start playing!

Casino of Dreams Withdrawals

With the exception of Paysafecard, you can use the above methods to withdraw winnings from the casino. According to a customer support agent at Casino of Dreams, it takes around three working days for withdrawals to be processed.Following this, withdrawals made via bank and credit cards can take two to five business days before it reflects in your bank. E-wallets, meanwhile, should appear instantly.

According to Casino of Dreams, withdrawals above £20 are free but withdrawals request under that will face an additional charge of £2 to cover the casino’s administration costs. In addition, withdrawals are processed weekdays excluding bank holidays. What’s worth noting is that withdrawals are processed via the same method you used to deposit. You’re unable to change it unless it’s through a payment option that cannot be used for withdrawals, such as Paysafecard.

To request a withdrawal, all you need to do is navigate towards your account and click ‘Banking’. You’ll then need to select the amount of money you wish to withdraw. Once that’s done, you’ll have to wait several days for the transaction to be processed and then sent to your account.

Source of Funds

All online casinos operating in the United Kingdom are required by the UK Gambling Commission to verify their players’ identities. This is usually done when players request their withdrawal or after they wagered or deposited a certain amount of money.

When this happens to you, you may need to provide Casino of Dreams a recent bank statement showing consistent income, proof of earnings (Such as a payslip) and a document showing proof of your employment. If you fail to provide the relevant information to Casinos of Dreams, they will suspend your account but can open it at a later day once you’ve provided them with the correct information.

The personal information you provide to Casino of Dreams will remain confidential and will not be sold to or used by any third parties.

Customer Support

You’re bound to run into problems when playing at an online casino, no matter which website it is. Luckily, you can contact Casino of Dreams’ customer support in one of two ways, emailing them on support@casinoofdreams.com or by launching their live chat feature.

Casino of Dreams Live Chat: Our Experience

When we first launched Casino of Dreams’ live chat, we were forced to wait a minute or two before a customer agent responded. However, the agent’s replies were quick though we found we needed to frequently repeat questions as the agent misunderstood us or provided us with misleading answers. When we asked about the welcome bonus offered at Casino of Dreams, the agent informed us they didn’t know what the bonus was and continued to give us vague and misleading answers throughout the chat.

Unfortunately, we found that Casino of Dreams’ customer support was disappointing. We were constantly given vague answers that were misleading and the agent refused to answer most of our questions.

Casino of Dreams on Mobile

Casino of Dreams is a mobile-friendly website and since Microgaming works hard to develop most of its products using HTML technology, many of the games featured on the site can be played on smartphone devices. In fact, you don’t even need to download a casino app to play, just launch your phone’s browser, load up the Casino of Dreams website and start playing! It’s never been easier to play on-the-go or from the comfort of your own home.

Casino of Dreams Sister Sites

Casino of Dreams is owned by Broadway Gaming Limited, a firm that first launched in 2010. It also owns Rosy Bingo, Butlers Bingo, Glossy Bingo, Lucky 247,  Glossy Bingo, Bingo Diamond and Dotty Bingo.

Most of Broadway Gaming’s sites focus on bingo games but do offer several slots and table games. Lucky 247 is our favourite of Casino of Dream’s sister sites. It operates similarly, offering a wide collection of different games including live casino. It also offers a range of promotions and runs its own loyalty scheme similar to Casino of Dreams.

Final Thoughts

We enjoyed our time at Casino of Dreams. The site is easy to navigate, it features a huge collection of high-quality slots and table games developed by leading software provider Microgaming and the casino’s rewards scheme will keep you returning frequently throughout the week to claim new bonuses and promotions.

However, we found Casino of Dreams’ customer support disappointing as the agent was vague and generally unhelpful. We also believe that the site’s payouts take far too long compared to other online casinos and we’re disappointed that Casino of Dreams does not offer a phone line to call. In addition, the payment options are somewhat lacking and it’d be great to see more methods added over the next few years.

Ultimately, if you’re looking for more game variety and better customer support, it might be better to look elsewhere. However, we do recommend Casino of Dreams to anyone who enjoys playing Microgaming slots and likes to claim a variety of different bonuses. It’s also a brilliant online casino for a first-timer, so why not register and try it out today?

Frequently Asked Questions

Is there a Casino Of Dreams free spins no deposit bonus?

Unfortunately, there is no Casino Of Dreams free spins no deposit bonus. These promotions are usually only given out to customers when they complete registration but the only welcome offer available to customers today requires a deposit. However, the Casino Of Dreams welcome bonus does reward players with some free spins if you make a deposit…

What is the Casino Of Dreams welcome offer?

New customers who register with the site can claim a generous Casino Of Dreams welcome offer of up to 50 free spins on Cool Buck! However, you are required to make a deposit of £20 or more to qualify.

Can I access the Casino Of Dreams login on my smartphone?

Yep. All you need to do is load up the casino website in your smartphone device and then click the ‘Login’ button to access the Casino Of Dreams login screen. After doing this, you’ll need to enter the username and password created at registration.

Will there ever be a Casino Of Dreams no depsit bonus?

We’re not the ones who can tell you as its completely up to Casino Of Dreams to decide whether or not they want to offer customers a Casino Of Dreams no deposit bonus. At the time of writing there isn’t, but maybe the site eventually adds one? Just check back here to find out.

Are there any Casino Of Dreams promo codes?

At the time of writing our review, there were no Casino Of Dreams promo codes. We check regularly with the online casino so we know when a promo code may be required. For now, there are none.

Is Party Casino related to Casino Of Dreams?

Nope. There is no relation between Party Casino and Casino Of Dreams.  However, many players enjoy both sites so if you’re a fan of one, it may be worth checking out the other. You can discover more about Party Casino with our review here.