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Casino of Dreams

Casino of Dreams Review

Casino of Dreams is an online casino owned by Broadway Gaming Limited. Boasting a comprehensive collection of Microgaming slots, the online casino has successfully gained popularity since its launch in 2016. The site offers an impressive library of slots, table and live casino games, runs its own loyalty scheme to award regular players with special bonuses and promotions.

Casino of Dreams is licensed by the UK Gambling Commission (License #39075) and the Malta Gaming Authority. It is also regulated by internationally-approved and independent testing agency eCOGRA, features some of the latest Secure Socket Layer (SSL) encryption and has partnered with charities including GamStop and BeGambleAware to promote responsible gambling and protect those with addictions or at risk.

If you’re interested but want to know more about Casino of Dreams before registering, continue reading our in-depth review.

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Pros & Cons

  • Over 250 casino games
  • An exclusive rewards scheme
  • 24/7 customer support
  • Payouts tend to be slow
  • Limited payment options
  • Phone support is unavailable

Game Selection

To offer its collection of casino games, Casino of Dreams has partnered exclusively with leading game developer Microgaming. To some players, this may have made the online casino less attractive, but Microgaming is undeniably one of the most reputable names of the online gaming industry. The software developer is the creator of much-loved slots such as Mega Moolah and Immortal Romance, and their partnership also means you’re guaranteed to be offered games with superb quality!

Sadly, you won’t find games from other publishers such as NetEnt, Yggdrasil, Thunderkick, Big Time Gaming or even Play’n Go. Casino of Dreams is strictly a Microgaming-only casino. This does mean there’s less variety in the games offered, but Microgaming has developed enough high-quality content that that shouldn’t be a problem.

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Game Selection

At Casino of Dreams, you will be exposed to one of the largest collection of Microgaming games. So if you are looking to keep yourself occupied and entertained, you’ve come to the right place. Whether you are a fan of slots, table or live casino games, you will surely find something you like.

Slots

Users who enjoy slot games will have plenty to chose from after signing up to Casino of Dreams. Once you’ve created an account, you’ll have access to games including Icy Gems, Romanov Riches, King Tusk, Highlander, Crystal Rift, Rainbrew, Gold Factory, Snow & Sable, Showdown Saloon, Dolphin Coast, Playboy Online Slot, Thunderstruck II, Avalon, Win Sum Dim Sum, Bridesmaids, Tomb Raider, ISIS, Tomb Raider, Hound Hotel and so many more.

For those of you who are looking to make larger wins, you can always play Casino of Dreams’ jackpots which include Mega Moolah, Treasure Nile, Tunza Munni, Wow! Pot, Mega Moolah ISIS, Lotsaloot, Jackpot Dueces, Fruit Fiesta, Cash Splash and Major Millions Progressive.

Table Games

If you’re sick of the slot games, you can always try out the site’s collection of table games. This includes Craps, American Roulette, Baccarat, Hold’em Poker, Atlantic City Blackjack, Pai Gow Poker, Multiwheel Roulette, Red Dog, Sic Bo, Flip Card, European Blackjack and so many more.

Live Casino Games

Lastly, if you are into some authentic casino gaming experience, Casino of Dreams’ range of live casino games is tailor-made for you. You will be able to interact with a real dealer and other players as the games are streamed live directly to you. You can play Money Wheel, Baccarat, Roulette, Caribbean Stud Poker, Blackjack, Casino Hold’em, Three Card Poker and Ultimate Texas Hold’em from the comfort of your home while still being immersed in the exciting atmosphere of a land-based casino.

Payout Rates

Casino of Dreams publishes its payout rates on its website, allowing customers to see which games on the site feature the highest Return To Player percentages (RTP) a value which tells you how likely you are to win money back.

The highest paying slot games include 108 Heroes (97.13%), Sugar Paradise (97.13%), Hot Ink (97.50%), Retro Reels Extreme Heat (97.50%) and Frozen Diamonds (97%). The highest jackpots at Casino of Dreams are Jackpot Deuces (93.89%), Treasure Nile (92.11%) and Cash Splash – 5 Reel (91.47%).

Some of the slots and jackpots with the lowest RTP rates include Crocodopolis (95.36%), Irish Eyes (95.13%), Tomb Raider II – Secret of the Sword (95.23%), Mega Moolah (88.12%) and Lots A Lot 5 Reel (89.95%).

Table games with high RTPs include French Roulette (98.65), Classic Blackjack Gold (99.91%), Jacks or Better Poker (99.54%) and many more. Meanwhile, the lowest roulette and blackjack games are American Roulette (94.74%), Multihand Blackjack (99.6%).

Promotion and Bonuses

Welcome Bonus

Casino of Dreams’ welcome offer does not include any bonus money. Instead, new players are offered 50 free spins on the Cool Buck slot game when they deposit of £20 or more.

According to Casino of Dreams’ terms and conditions, winnings from the free spins must be wagered 50x and users can only bet £6.25 until the requirement is complete. In addition, the bonus spins expire within two days and the wagering requirement must be completed before this. Players who deposit via e-wallets are not eligible for this bonus scheme.

Rewards Programme and Loyalty Points

Casino of Dreams offers a rewards scheme for regular customers. The rewards scheme is comprised of five different levels, each featuring different rewards.

You unlock the first level of deals after depositing £20 or more. This rewards you with seven days of daily deals which can include free spins, deposit bonuses and balance boosters. You also receive a chance to gather loyalty tokens and for every 5,000 tokens, you unlock £10 worth of casino bonus. According to Casino of Dreams, users receive one loyalty token for every £10 wagered.

Each level-up will provide you with additional bonuses including a 25% cash match on Mondays, free spins on Thursdays, entry into tournaments on Tuesdays and so much more. The bonuses also grow as you level-up, awarding you more money each time.

The bonuses provided through the rewards scheme must all be wagered 50x before anything can be withdrawn. The free spins provided expire within two days and users are only allowed to stake a max of £6.26 when using a bonus.

Payment Options

Deposits

Casino of Dreams accepts most major payment options, allowing you to deposit in the methods you prefer. At the time of writing, Casino of Dreams accepts deposits in the following methods:

  • VISA / MasterCard: Available Instantly
  • Paysafecard: Available Instantly
  • Neteller: Available Instantly
  • Skrill: Available Instantly

According to Casino of Dreams’ terms and conditions, users must deposit a minimum of £20 and the casino does not charge any additional fees for these transactions.

To make a deposit, all you need to do is register, log-in and click ‘Deposit’. You’ll then need to select the amount of money you wish to deposit, provide any relevant details and then confirm the transaction. Once that’s done, the money will be in your casino account and you can start playing!

Withdrawal

With the exception of Paysafecard, you can use the above methods to withdraw winnings from the casino. According to a customer support agent at Casino of Dreams, it takes around three working days for withdrawals to be processed.Following this, withdrawals made via bank and credit cards can take two to five business days before it reflects in your bank. E-wallets, meanwhile, should appear instantly.

According to Casino of Dreams, withdrawals above £20 are free but withdrawals request under that will face an additional charge of £2 to cover the casino’s administration costs. In addition, withdrawals are processed weekdays excluding bank holidays. What’s worth noting is that withdrawals are processed via the same method you used to deposit. You’re unable to change it unless it’s through a payment option that cannot be used for withdrawals, such as Paysafecard.

To request a withdrawal, all you need to do is navigate towards your account and click ‘Banking’. You’ll then need to select the amount of money you wish to withdraw. Once that’s done, you’ll have to wait several days for the transaction to be processed and then sent to your account.

Source of Funds

All online casinos operating in the United Kingdom are required by the UK Gambling Commission to verify their players’ identities. This is usually done when players request their withdrawal or after they wagered or deposited a certain amount of money.

When this happens to you, you may need to provide Casino of Dreams a recent bank statement showing consistent income, proof of earnings (Such as a payslip) and a document showing proof of your employment. If you fail to provide the relevant information to Casinos of Dreams, they will suspend your account but can open it at a later day once you’ve provided them with the correct information.

The personal information you provide to Casino of Dreams will remain confidential and will not be sold to or used by any third parties.

Customer Support

You’re bound to run into problems when playing at an online casino, no matter which website it is. Luckily, you can contact Casino of Dreams’ customer support in one of two ways, emailing them on [email protected] or by launching their live chat feature.

When we first launched Casino of Dreams’ live chat, we were forced to wait a minute or two before a customer agent responded. However, the agent’s replies were quick though we found we needed to frequently repeat questions as the agent misunderstood us or provided us with misleading answers. When we asked about the welcome bonus offered at Casino of Dreams, the agent informed us they didn’t know what the bonus was and continued to give us vague and misleading answers throughout the chat.

Unfortunately, we found that Casino of Dreams’ customer support was disappointing. We were constantly given vague answers that were misleading and the agent refused to answer most of our questions.

Mobile Friendliness

Casino of Dreams is a mobile-friendly website and since Microgaming works hard to develop most of its products using HTML technology, many of the games featured on the site can be played on smartphone devices. In fact, you don’t even need to download a casino app to play, just launch your phone’s browser, load up the Casino of Dreams website and start playing!

It’s never been easier to play on-the-go or from the comfort of your own home.

Sister Sites

Casino of Dreams is owned by Broadway Gaming Limited, a firm that first launched in 2010. It also owns Rosy Bingo, Butlers Bingo, Glossy Bingo, Lucky 247,  Glossy Bingo, Bingo Diamond and Dotty Bingo.

Most of Broadway Gaming’s sites focus on bingo games but do offer several slots and table games. Lucky 247 is our favourite of Casino of Dream’s sister sites. It operates similarly, offering a wide collection of different games including live casino. It also offers a range of promotions and runs its own loyalty scheme similar to Casino of Dreams.

Summary

We enjoyed our time at Casino of Dreams. The site is easy to navigate, it features a huge collection of high-quality slots and table games developed by leading software provider Microgaming and the casino’s rewards scheme will keep you returning frequently throughout the week to claim new bonuses and promotions.

However, we found Casino of Dreams’ customer support disappointing as the agent was vague and generally unhelpful. We also believe that the site’s payouts take far too long compared to other online casinos and we’re disappointed that Casino of Dreams does not offer a phone line to call. In addition, the payment options are somewhat lacking and it’d be great to see more methods added over the next few years.

Ultimately, if you’re looking for more game variety and better customer support, it might be better to look elsewhere. However, we do recommend Casino of Dreams to anyone who enjoys playing Microgaming slots and likes to claim a variety of different bonuses. It’s also a brilliant online casino for a first-timer, so why not register and try it out today?

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