Casino Heroes Review

Casino Heroes is an online casino that offers all of the traditional casino games as well as a unique player experience where users embark on a journey throughout a fantasy land, explore and tackle bosses to win exclusive prizes such as bonuses, spins and more.

The casino, which is owned by Hero Gaming Limited, possesses a valid license from the UK Gambling Commission (License #48300) and has partnered with charities such as GamStop, BeGambleAware and GamCare.

If you’d like to know more, just continue reading our Casino Heroes review.

Casino Heroes Adventure Game

The reason Casino Heroes is so popular is due to its adventure game where players explore different islands and their regions. If you opt-in to the adventure, you’ll progress through each island by playing casino games. Each island features its own boss which you must defeat in order to progress to the new island. Each boss will have a certain number of lives and you’ll need to select boxes to either uncover weapons to deal damage to the boss or prizes you can keep.

Throughout your journey, you’ll earn exclusive prizes and bonuses including spins, cash or rubies which can be exchanged for other goodies. It’s also important to note that the slots played during the adventure cost £0.20 per spin.

Promotions and Bonuses

Welcome Bonus

The Casino Heroes bonus allows new customers to claim a 100% match up to £50 on a first deposit. According to the terms and conditions, you need to deposit a minimum of £10 and must wager the funds 40x before you can withdraw any money. In addition, you have 30 days to complete the wagering requirements or the bonus is forfeited.

No Deposit Free Spins

Many online casinos offer a no deposit free spins bonus for users who verify their account or successfully register at the casino site. Sadly, there s no Casino Heroes no deposit bonus or free spins.

Promo Code

You may have noticed that some online casinos require you to enter a promo code when depositing in order to successfully claim a bonus or promotion. However, there are no Casino Heroes promo codes as all bonuses are automatically credited to your account.

Loyalty Program

Casino Heroes also offers a loyalty program. As you play at Casino Heroes, you’ll collect Rubies which can be redeemed for special prizes at the Ruby Store. This can include Hero Spins which are worth £0.10-0.25, Super Hero Spins which are worth £1, Mega Hero Spins which are worth £4, all of which have a wagering requirement of 40x.

Or you can redeem them for King Spins which are worth £1, Super King Spins worth £2 or Mega King Spins worth £4, all of which are wagering free. It’s also important to note that the more you wager on casino games, the more rubies you’ll collect.

Payment Options

Deposit

Casino Heroes accepts a variety of different payment options, giving you complete freedom to deposit how you like. At the time of writing, Casino Heroes accepts the following payment options:

• VISA / MasterCard: Available immediately
• Skrill: Available immediately
• Neteller: Available immediately
• Trustly: Available immediately

Casino Heroes does not charge players fees for depositing. However, because the casino’s main currency is in Euros, you may notice a slight difference in what you deposit and what you receive due to conversion rates.

Withdrawals

All of the above payment options are accepted for withdrawals too. However, the time it takes for the payments to reach depends on the method. You can look below to find out more information.

• VISA / MasterCard: Between three to five business days
• Skrill: Available instantly
• Neteller: Available instantly
• Trustly: Available within three business days
• Bank Transfer: Available within three business days

Similarly to the withdrawals, Casino Heroes does not charge any fees for withdrawals but you may notice a difference in the money you withdraw and what you get once it’s converted in pounds.

Account Verification

New customers at Casino Heroes are immediately required to verify their accounts. This is done through your mobile phone number as the casino will send you a message with a unique code which you then must enter on the Casino Heroes website.

When you request a withdrawal, you’ll be required to verify your account and address. When this happens, you’ll need to provide Casino Heroes with your ID card, Passport or birth certificate as well as a recent utility bill that displays your address.

After this, you’ll be asked about your source of funds and will need to provide documents that show where your gambling funds have come from. The documents for this can include a copy of your latest payslip, a bank statement showing your account number and transactions, gaming winnings from another casino, dividends or profits from a company, sale of property, evidence of inheritance, investments or any other documents that prove the source of your income.

The above documents should be sent to [email protected] and all of this will need to be processed before your withdrawal can be approved and sent to you.

Customer Support

Casino Heroes does offer customer support, though users may find that it’s rather restrictive compared to what’s offered at other online casinos. if you encounter a problem at Casino Heroes, you can either launch the live chat service between 9 AM and midnight every day or send an email to the support team.

Live Chat: Our Experience

Casino Heroes live chat is easy to access, you just need to click the ‘Help’ button at the bottom of the screen. You’ll then need to ask a question and click the Casino Hero ‘Live Chat’ button which starts the service.

When we launched it, we were immediately greeted by an agent who answered our questions quickly. The agent went out of their way to help us and we felt that they were incredibly friendly and welcoming, which was great.

If you run into any problems, we suggest you use the live chat as your problem is more likely to be resolved quicker via live chat than email.

Mobile-Friendliness

Casino Heroes is mobile-friendly, which is one of the reasons the casino is so popular. You can either play in-browser or through a dedicated smartphone app which can be downloaded via the Apple App Store or the Google Play Store.

The dedicated app works just like the desktop website, allowing you to play your favourite games, claim bonuses and promotions, request withdrawals, deposit money and contact the support team. However, it’s important to remember that downloading the Casino Heroes mobile app does take up additional storage on your device.

If you don’t like the sound of that, you can always play in-browser. This is done by launching your smartphone’s browser, loading up the casino website and then registering or logging in. It works just like the desktop site and mobile app, allowing you to do everything you can there. The main difference between the two is that playing in-browser requires you to load up the site whenever you want to play whereas the mobile app is always ready. In addition, playing in-browser doesn’t take up storage on your mobile device.

It’s also important to note that older games developed with Flash are incompatible with most modern-day smartphone devices and can only be accessed on desktop computers or laptops.

Sister Sites

Casino Heroes is owned by Hero Gaming Limited. Sadly, the company only owns Casino Heroes and is not affiliated with any other online casinos. This means that there are no Casino Heroes sister sites.

Summary

Casino Heroes is a truly fun website that offers customers a unique experience. It provides players with all of the traditional casino games too, which is perfect for anyone who just wants to play games. In addition, the withdrawals are generally good for an online casino, though we are disappointed that some players will lose money due to the currency conversion.

Regardless, Casino Heroes is extremely fun and worth joining for the adventure game alone. So why not register and try it today?