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Casino Review

Casino.com

Casino.com is an online casino site that has been around for several decades. The site is hugely popular because it offers a wide collection of casino games as well as a generous welcome bonus, several other promotions, excellent customer support and so much more.

The site, which is owned by Mansion Europe Holdings, possesses a valid license from the UK Gambling Commission and has partnered up with gambling charities such as GamStop, GamCare and BeGambleAware to promote responsible gambling. If you’d like to know more, continue reading out Casino.com review.

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Deposit £10, get £100 bonus and 200 spins

Key Facts

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  • 40x Wagering

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Welcome Offer

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Plus 200 Spins

Mega Casino Logo

Deposit £10, get up to £50 in bonus money

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Casumo Casino Logo

Deposit £10, get £25 bonus and 20 spins

Key Facts

  • Spins upon registration

  • 30x Wagering

  • Fully UK Licensed

  • Live chat available

Welcome Offer

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Plus 20 Spins

Promotions And Bonuses

Casino.com Welcome Package

Like most other online casinos, Casino.com offers new players a generous welcome package. After making your first deposit, you can claim a £100 welcome bonus with 200 spins. The free spins are credited as 40 on making your deposit and then 20 spins per day for eight days. According to the terms and conditions, a deposit of £20 or more is required to claim the bonus. The spins can only be used on selected Age Of The Gods slots, and all spins winnings must be wagered 20x before they can be withdrawn, while the game bonus must be wagered 40x.

Casino.com No Deposit Bonus

At the time of writing, there is no Casino.com no deposit bonus. The website previously offered new registrants 20 free spins at registration, but this is no longer available. The welcome package at Casino.com requires a deposit of £20 or more.

Promo Code

Many websites are now requiring users to enter a promo code in order to successfully claim a promotion or bonus. Following their example, Casino.com requires promo codes for certain promotions as details on the website. For example, on Tuesdays users can claim a £5 bonus and five bonus spins on several Casino.com slots by depositing £20 or more with Casino.com promo code TUESDAY and wagering the money three times on any game.

Other Promotions

In addition to the above, Casino.com also runs timed promotions which include its Gold Card Happy Hour where you can win a jackpot prize when playing Live Blackjack. The website is also giving you a chance to enter Pragmatic Play’s Drops and Wins jackpots to potentially win big prizes.

Loyalty Scheme

Casino.com also runs a loyalty scheme where you collect Loyalty Points as you play. The points can then be redeemed for exclusive bonuses and special offers, which is great. According to the website, you’ll need to wager a different amount of money to earn one loyalty point depending on the type of game. For example, you’ll earn one loyalty point for wagering £20 on slots, £30 on progressive jackpots, £50 on Roulette, £60 on Blackjack, £80 on Baccarat and so on.

In addition, the loyalty scheme consists of five different levels and the higher you climb through the scheme, the better the bonuses are. Take a look below to find out what levels there are and what is required to reach them:

  • Bronze: 0-499 loyalty points
  • Silver: 500-2,999 loyalty points
  • Gold: 3,000-20,000 loyalty points
  • VIP: 20,000+ loyalty points and deposit over £3,000
  • VIP Elite: 50,000+ loyalty points and deposit over £24,000

In addition to offering better bonuses, your level in the loyalty scheme will dictate the conversion rate, so it’s important to try and level up in order to earn more loyalty points and bonuses.

Please note that mobile casinos in the UK are no longer allowed to accept credit cards as per regulation by the UK Gambling Commission.

Payment Options

Casino.com Deposits

One of the reasons Casino.com is so well praised is because it accepts a wide variety of payment options, giving users complete freedom to deposit how they like. At the time of writing, you can deposit via the following methods:

  • VISA/MasterCard: Available instantly
  • Skrill: Available instantly
  • Neteller: Available instantly
  • Paysafecard: Available instantly
  • PayPal: Available instantly
  • Boku: Available instantly
  • Bank Transfer: Available instantly

According to Casino.com, all deposits are completely free.

Casino.com Withdrawals

All of the above payment options can be used for withdrawals too but the time it takes for the payments to reach you depends entirely on you’re loyalty scheme level. For example, users on the Bronze and Silver level will receive their payments within 72 hours while Gold players will receive theirs within 48 hours. Lastly, VIP players will receive their withdrawal within 24 hours.

In addition, it’s also important to note that Casino.com will process all withdrawal requests for five business days before sending payments out through the above timeframe. Also, Casino.com requires players to withdraw money through the same method last used for deposits.

Account Verification

After playing at the online casino, you’ll eventually be required to verify your account. All online casinos require you to verify your account on rules from the UK Gambling Commission, which monitors and regulates casinos in the UK. When this happens, you’ll be contacted by a customer support agent and will need to provide the casino with documents which may include:

  • ID: Passport, driver’s license or citizenship card
  • Address: A utility bill or bank statement clearly displaying your address that is no older than three months

You’ll need to send these documents to docs@casino.com or support@casino.com and once the site has received them, you’ll receive a confirmation and the account will be completely verified.

Customer Support

Casino.com takes pride in the customer support offered to players. If you run into problems, you can either email the support team at support@casino.com or you can launch the 24/7 live chat service. In addition, you can also call 0800 9012 483 (UK) or you can call +350 200 44793 (International). All services are 24/7, which means you can contact the support team whenever you encounter a problem, day or night.

Casino.com Live Chat: Our Experience

When we launched the Casino.com live chat, we were forced to wait several minutes before someone responded to our request. When an agent finally responded, we found them to be incredibly helpful and friendly, which was great to experience. The customer agents we spoke to went out of their to help us and continued to respond quickly to our questions, which was refreshing to see.

If you do run into any problems when playing at Casino.com, we suggest you use the live chat service as the agents were quick to respond and answered all of our questions.

Casino.com on Mobile

Casino.com is extremely mobile-friendly, allowing you to play when and wherever you want. You can either play by download the Casino.com mobile app onto your smartphone or you can play in-browser. Download the dedicated mobile app from the Apple App Store and Google Play Store means you can launch the app and play whenever you want while playing in-browser requires you to manually load up the website and then log-in.

Both services allow you to play your favourite games, deposit, withdraw, contact the support team and claim bonuses without any issue. The main difference, however, is that downloading the Casino.com mobile app will take storage on your smartphone device while playing in-browser does not. What you prefer is completely up to you.

It’s also important to note that older games built with Flash are not compatible with smartphone devices and can only be accessed on desktop websites.

Final Thoughts

Casino.com is a leading online casino website and it’s easy to see why it’s so popular. The website offers a huge range of games as well as a generous welcome package and many other promotions. Its customer support is also some of the best we’ve come across in the industry as they’re friendly and ready to help you with anything.

However, we were disappointed that Casino.com takes so long to process withdrawals and we dislike the limited number of table games on offer. It’d be great to see more table games added to the website in the future, though there are already enough slots and live casino games there to keep players satisfied.

If you enjoyed reading through our Casino.com review, why not register at the online website and try it out yourself? You might enjoy it.