Betsafe Casino

Betsafe Casino is an online casino that offers a wide variety of games. It runs several unique promotions and bonuses and is regularly praised for its mobile-friendliness and high level of customer support.

Welcome Bonus

New customers who register at Betsafe Casino can select one of three welcome bonuses. All three bonuses give you cash spins but the amount credited differs depending on how much you deposit. The three welcome bonuses you can select from are:

• Deposit and play £25 for 25 spins
• Deposit and play £100 for 100 spins
• Deposit and play £200 for 200 spins

According to the terms and conditions, the spins can only be used on slots Starburst, Moonshine Riches, Jumanji, Book Of Dead and Bonanza. You must deposit a minimum of £25 to qualify for the first offer, a minimum of £100 for the second, and a minimum of £200 for the third.

The spins have a three-day expiration but there are no wagering requirements attached to them. What’s more, customers who deposit via Skrill or Neteller are not eligible for the promotion. New customers have 14 days from sign up to claim a welcome bonus. Only one of three welcome bonuses can be claimed by a customer.

Betsafe Casino: Everything You Need To Know

Betsafe Casino launched in 2006, making it one of the older online casinos around. The website offers hundreds of casino games including video slots, table games, live casino, and jackpots. It also offers sports betting services and is operated by BML Group. Betsafe Casino possesses a valid license from the UK Gambling Commission (#39579) and it is regulated by the Malta Gaming Authority and Sweden’s gambling regulator Spelinspektionen.

What’s more, Betsafe Casino has also partnered up with various gambling charities and services such as GamSTOP, GamCare, BeGambleAware, and Gamblers Anonymous. Together, all of these charities help provide problem gamblers with support and promote responsible gambling.

Betsafe Sports Betting

Users registered at Betsafe Casino can also take advantage of the Betsafe Sportsbook which allows all users to wager on sports games and events including ice hockey, basketball, horse racing, tennis, darts, volleyball, eSports, handball, snooker, cycling, baseball, athletics, American football, rugby, and so many others. You’ll also be able to wager on television events, politics, and other special events.

Promotions And Bonuses

No Deposit Bonus And Free Spins

While many online casinos are now rewarding customers with no deposit bonuses and free spins for registering at their sites, this casino is not. At the time of writing, there is no Betsafe Casino no deposit bonus and no Betsafe Casino free spins bonus. This can be extremely disappointing, particularly because there are no other promotions you can enjoy at Betsafe Casino.

Promo Code

Dozens of online casinos now require customers to enter a special promo code or bonus code when depositing in order to claim a bonus. However, there is no Betsafe Casino bonus code nor a Betsafe Casino promo code. This is great as you won’t be required to search for codes just to claim a simple bonus.

Other Promotions

Unfortunately, there are no other promotions available at Betsafe Casino. This is deeply upsetting since it seems the online casino only cares about signing up new customers or focuses on new users over those already registered.

VIP Club

Unfortunately, Betsafe Casino does not run a VIP Club. This, like with its lack of promotions, is extremely disappointing as the online casino doesn’t allow you to claim any additional bonuses or rewards for long-term play. This gives players no reason to remain loyal to Betsafe Casino.

Payment Options

Deposit

One of the reasons Betsafe Casino is popular is because it accepts a variety of payment options. This allows users to deposit in their preferred methods, which currently includes:

• VISA/MasterCard: Available instantly
• Neteller: Available instantly
• Skrill: Available instantly
• Paysafecard: Available instantly
• Instant Banking: Available instantly
• PayPal: Available instantly

While most of the payment options accepted at Betsafe Casino are free to use, the site may charge a 0% to 2.50% fee for deposits via VISA or MasterCard.

Withdrawal

With the exception of Paysafecard and Instant Banking, all of the payment options listed above can be used for withdrawals. However, the time it takes for the payments to reach you depends on the methods used. Take a look below for timeframes:

• VISA/MasterCard: Between two to five business days
• Neteller: Almost instantly
• Skrill: Almost instantly
• Bank Transfer: Between two to five business days
• PayPal: Almost instantly

There are no fees for requesting a withdrawal but all payments are processed for up to 24 hours before being sent to you.

Account Verification

Under rules from the UK Gambling Commission, anyone who registers at an online casino must now immediately verify their account. Until this is done, users will not be able to deposit money or play games. To verify your account, you must provide Betsafe Casino with the following documents:

• Identity: National identity card, driver’s license or passport
• Address: A recent utility bill

These documents must be uploaded through your account under the ‘Verification’ tab and once the documents have been verified, you will be able to play games and make deposits.

Customer Support

When it comes to customer support, Betsafe Casino offers customers three different methods to contact the support team. So, if you run into a problem or bug, you can launch the Betsafe Casino live chat service, request a callback from the team or email them on [email protected]

Live Chat: Our Experience

When we opened the Betsafe Casino live chat service we were asked to select why we were contacting the support team from a drop-down list. After selecting this and launching the official chat service we were greeted by a robot who answered us several questions related to our query. After this, we were finally connected to a human support agent. This agent answered all of our questions but was somewhat slow at responding to our messages, which proved to be frustrating. However, they did provide us with all the information that we required, which is the important thing.

Other agents we spoke to offered a similar level of service and many were much faster at replying to our messages than the first agent. Other agents, however, provided us with links to the site’s terms and conditions which was frustrating. Despite this, the Betsafe Casino live chat service is a great way to talk to the support team, and we do suggest you try it out if you encounter a bug or problem.

Mobile-Friendliness

Betsafe Casino is mobile-friendly and the online casino provides you with two ways of playing. You can download the Betsafe Casino and Betting app from the Apple App Store, but not from the Google Play Store. The Betsafe Casino mobile app includes a small selection of casino games and allows you to wager on sports, claim promotions, make deposits, request withdrawals, and contact the support team.

However, downloading the Betsafe Casino mobile app takes up storage on your smartphone device and if you’re someone who enjoys playing new games, you’ll be required to uninstall the current games and install new ones. This can sometimes be a frustrating and time-consuming process.

This is why we suggest you try and play in-browser, which Betsafe Casino Android users will be required to do. This involves you loading up the Betsafe Casino mobile website in your smartphone’s internet browser and then logging in or registering. Playing in-browser takes up no storage on your device and you are able to access all casino games offered through the site, and can do everything else you can on the desktop website. However, it’s important to note that older games developed with Flash player may not be compatible with smartphone devices.

Sister Sites

Betsafe Casino is owned by BML Group Limited, an operator which owns several other gambling websites. This means that the Betsafe Casino sister sites are Liveroulette.com, Betsson, and Casino Euro. All of these offer a great selection of casino games and include sports betting opportunities.

If you’re looking for a site that is more geared towards an online casino experience, you can try playing out at similar sites such as Mansion Casino and Royal Panda, both of which offer a great selection of casino games and promotions. Discover more about the online casinos below.

Summary

Betsafe Casino is an excellent online casino that offers a wide selection of games as well as great welcome bonus. We found that the customer support options were somewhat decent, and were impressed by the number of payment methods accepted at the site. However, we were disappointed by the fees charged for VISA and MasterCard deposits, as well as the lack of promotions offered through the website. There’s no reason to play long-term at the online casino as users will be given nothing in return, and for that, we suggest you find a casino that does value its customers.

If you’re new to online gambling, however, Betsafe Casino acts as the perfect introduction due to its great range of games, simple welcome bonus, acceptance of payment options and decent support. So, if you’re looking for your first online casino and have read our Betsafe Casino review, why not register today and try it out?