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When things don’t go according to plan, it’s important that you are with a casino site that cares about you. Whether it’s an inquiry about your withdrawal, a chargeback request, or just a question about the latest promotions, you want to have an agent that speaks your language. In our reviews, we look for multi-language support, and ideally 24/7 live chat or phone options.
Most queries won’t be time-critical and can be resolved in a matter of minutes. From our experience, live chat is by far the most convenient support method when it comes to general and non-sensitive queries such as questions about bonuses or simple account detail updates.
For more serious queries, e.g., chargebacks, we recommend to email the operator to obtain written proof which might come in handy later on.
Certified software and standard security technology such as SSL ensure that data exchanged between you and the casino cannot be viewed by any third-party unless you granted explicit permission. All transactions including deposits and withdrawals should use 128-bit encryption; the same banks use for their online services.
It’s easy to spot whether a gambling operator has implemented the required security mechanisms to keep your personal and financial information secure at all times. Before signing up with a casino site or making a deposit, check whether you can see a green lock in the browser bar either by itself or followed by the word ‘Secure’ (see screenshot on the right. If you do, then the site fully encrypts your data during file transfers. You can go ahead!
At SmartphoneCasinos.co.uk, we really care about your safety & security hence all online casinos on this site meet the security standards mentioned above!
Return to Player (RTP)
RTP (Return to Player) is the term casinos use to describe the percentage of all the wagered money a game will pay back to players over time. These payrates are calculated over a long period and provide only an average return to player, so it’s not guaranteed that you will win this back. It’s important to consider which casinos have high RTPs as it means players will be more likely to earn money.
While the RTP entirely depends on the game being played, most casinos publish their RTP for each game in the game rules on their website. Operators sometimes publish payout reports from the testing agencies mentioned above. The differences between the payout rates of each of the casinos do not differ much. Most UK online casinos offer a high return to player rate with slight variations.
However, there’s a significant difference between the RTP of online slots and land-based slots. In general, the payout percentages at brick and mortar casinos are much lower than online casinos; this is due to the land-based casino’s higher operating costs.
All casino operators provide different bonus offers to entice players. There are numerous bonuses offered, from extra spins to no deposit bonuses or cashback programmes. A good point to consider when joining a UK online casino is whether the casino provides bonus offers to only new players or regular ones.
As we’ve mentioned, there are hundreds of available casino bonuses around and many might appear great but after reading the fine print you’ll realise the wagering requirements or other restrictions make it almost impossible to receive the full bonus.
It’s important you research the bonuses offered and read the fine print to really understand how they work. To help you out, we’ve actually made a guide on best online casino bonuses and have reviewed which providers offer the best bonuses.
Just like the game selection offered at online casinos, it’s important to know which payment options are accepted. Deposits should be made easily and quickly, allowing players to jump right in when they’re ready and payouts should be an easy and exciting experience.
The best online casino providers will accept a number of different payment options, from traditional debit and credit cards to PayPal, Skrill, Neteller and much more. Players who want their winnings quickly will have to join an online casino offering speedy withdrawals.
It’s also important to remember that there may be restrictions on certain payment methods such as minimum and maximum limits on deposits or withdrawals, as well as fees. To help you out, we’ve reviewed which casinos are the best for debit or credit card, PayPal and pay by phone payment methods.
When you sign up at a UK online casino, it’s important to keep in mind that most of them do not develop their own casino software. Instead, operators rely on third-party games developers so they can focus on what they are best at, offer bonuses and promotions to keep you happy as a player!
The best online casinos offer games from more than one developer and allow you to choose from a wider selection. NetEnt, Microgaming, Playtech, Novomatic, and Quickfire, all count towards the most popular game’s developers for the UK market. Most brands we recommend offer selected games from two or more developers, but if not, we will explicitly state this in the casino’s review.
Generally, there are two types of online casino software available to users including downloadable and instant-play. Downloadable casinos are installed on computers and players are required to launch it to play games. Instant-play, however, is played in-browser and are far more popular than downloadable casino software.
One thing that’s important to remember is that online casino software is constantly improving. The game develops listed above are constantly working hard on providing players with the best possible experience.